This host is constantly down, and constantly making up excuses for it. One of my email inboxes is FILLED with messages from SiteUptime.com for whenever the site goes down (which is quite often). Support is unresponsive at best, and usually quite rude. The seem like they don't know much either.
Today, the server is down again which is why I'm writing this (it's been down since 9am, it is now 3:30 pm.) This is an important issue, and thus far they have ignored support requests, only posting a message in their forum, the last message being at 11am. They claim a harddrive failed, and they are warning us they there might be data loss (this happened before with them) because obviously they don't know how to back-up. The prices and the packages are ok, but they aren't worth it.
Skip over them, and go to another host. Unless of course you want your site down all the time, and like dealing with plenty of problems.
On that note, im looking for another reseller hosting provider so i can dump eCRAPity.
Originally posted by Corey Bryant I was with Hostway (www.hostway.com) for about five years. I was very pleased with their services / support and uptime. You might check them out if you get the chance.
Thanks for this recommendation. Also, thanks for the warning Sprite, I'll make sure to keep away from their services. It's too bad that you have had all these problems with them. Do you think you will be able to get a refund?
It's unfortunate that you have experienced these type of trouble. I'm sure equivity care about their clients and are currently caught with a hardware/server issue. I would suggest waiting till them or your server comes back online and see what they might offer (compensation) to take the pain away.