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Thread: Serverpronto - A true nightmare
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07-01-2005, 03:01 PM #1Junior Guru Wannabe
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Serverpronto - A true nightmare
I'm really starting to get pissed off.
If you take a look at Serverpronto.com , the prices, and infomation sounds very intriguing. But when you actually place an order the hell begins.
I have left several tickets regarding several problems. First of all I never recieved any account information. I ordered also a cPanel/WHM control Panel, none of these were correct setup, and there were license errors the moment I stepped into the cPanel and WHM area. And I have no idea how I can fix it (since the support team witch states that they are available 24/7, uses a day to answer my tickets, with a non-sensical reply)
Yesterday I filed a refund request. But this was the answer I got back.
If you have had issues with the server, then our technical support can help you with the problwm. Otherwise, if you would like to cancel, we have listed our terms for you below.
Account Cancellation:
Requests for canceling accounts may be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to
ServerPronto/Infolink
Attn:Cancellations
2400 E. Las Olas Blvd.
Suite 268
Fort Lauderdale, FL 33301
You may also fax your request to:
+1-305-324-1919
You must have all account information to cancel
ServerPronto Support
Now I wonder what will happen if I cancel the subscription myself through Paypal...
Edit:
If someone would like to help me fixing this and get it up and runing for me I would be extremely extremely happy! Since I guess I never will get a refund :-/Last edited by rand; 07-01-2005 at 03:05 PM.
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07-01-2005, 03:04 PM #2Web Hosting Master
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It's the old adage we all follow but rarely think about:
"You get what you pay for."
EDIT: I take it you bought the Pro Power package... I think it's worth noting that you'll never get the 800GB of transfer that SP advertises."When a man begins to doubt himself, he does something incredibly stupid and thereby is reassured."
::http://www.dustytech.net/:: Personal Website
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07-01-2005, 03:12 PM #3Junior Guru Wannabe
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Thanks FlashwireGroup, that did not exactly calm me down
But if anyone could please help me I would be extemely grateful. I'm new to unmanaged servers and really could need a helping hand. :-/
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07-01-2005, 04:04 PM #4Web Hosting Master
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Originally posted by rand
But if anyone could please help me I would be extemely grateful. I'm new to unmanaged servers and really could need a helping hand. :-/
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07-01-2005, 04:08 PM #5Junior Guru Wannabe
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Thank you! I'm currently reinstalling cPanel, and it looks kinda "under control" until now. (using Putty, and the cPanel manual )
Edit: My MSN is jcrand at gmail.com
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07-02-2005, 04:28 PM #6Junior Guru Wannabe
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i got a server worked great for 2 weeks, they have just replaced a power supply after it kept turning off, within 1 -2 hours it was all backup, pretty good for 30$ i thought. Few days now and no probs.
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07-02-2005, 04:31 PM #7Junior Guru Wannabe
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Seems better now, they have fixed my issue, but I still have some problems.
anunnaki: Please take a look at "Servpronto - Nameservers". maybe you can help me?
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07-02-2005, 04:34 PM #8Junior Guru Wannabe
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Im using webmin myself and my nameservers i use a redirect service sofar, havnt moved them on, i have setup 8 sites and mysql and sendmail ect.
What is it you are asking about nameservers?
I use sitelutions.com and point it to the ip.
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07-02-2005, 04:38 PM #9Junior Guru Wannabe
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I see, you wanted me to look at the other post, not sure, but it would be like any other server i guess, try sitelutions until you work it out.
This was in my welcome email, but have not even turned on my dns server yet.
Your Server makes DNS queries to
THING2.INFOLINK.COM: 64.251.6.3
(This DNS server does not host your domains DNS information)
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07-02-2005, 04:40 PM #10Junior Guru Wannabe
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I just wonder where I should point my domain : thearkantos.com , since godaddy.com (and other domain-registrars I use ) does not allow IP addresses to be nameservers.
I use WHM, and dont quite understand what I shall do with the
"change hostname" thingy, now it says sp2829.servpronto.com
I dont know if I can change it, or what will happen if I do.
I also wonder why it says:
"Found your hostname to be: sp2829.serverpronto.com
Found your short hostname to be: sp2829
Found your domain name to be: serverpronto.com
Found your main ip to be: 69.60.118.129
If this looks correct,
Add entry"
And when I do it says that it's not correct or something.
My first goal is to make sure that my server is called thearkantos.com , and get it up and running.
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07-02-2005, 04:48 PM #11Junior Guru Wannabe
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If you change it nothing will happen, unless cpanel needs it wich i dont know.
You can change the name/host of your computer in the /etc/hosts file to the thearkantos.com name from sp2829.servpronto.com
Easily enough.
I have not worked out/tried what you are asking yet, my nameservers are all ns1.sitelutions.com ns2.sitelutions.com ect upto 5, then i can move to any server within 1 minute.
I know i need a couple more ips if i want to try dns. But i have been busy installing updated stuff on a redhat9 server.Last edited by anunnaki; 07-02-2005 at 04:51 PM.
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07-02-2005, 04:50 PM #12Junior Guru Wannabe
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ahh.. sitesolutions worked out my problem for now! thanks for the tip!
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07-02-2005, 04:51 PM #13Junior Guru Wannabe
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See, they are pretty good for unmanaged
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07-02-2005, 06:39 PM #14Junior Guru Wannabe
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an easy way to upgrade redhat9 from rpm if anyone ever finds this or knows a better way let me know, you cant use GD2 on the basic install, it only has rpm's for redhat for php 4.2 not 4.3
http://involution.com/rh9_php434.php
I would maybe try fedora if i bought again.
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07-02-2005, 07:22 PM #15WHT Addict
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Yes if you like RH9 no doubt in my mind would I stick with RH( and I would go with Fedora.