If you take a look at Serverpronto.com , the prices, and infomation sounds very intriguing. But when you actually place an order the hell begins.
I have left several tickets regarding several problems. First of all I never recieved any account information. I ordered also a cPanel/WHM control Panel, none of these were correct setup, and there were license errors the moment I stepped into the cPanel and WHM area. And I have no idea how I can fix it (since the support team witch states that they are available 24/7, uses a day to answer my tickets, with a non-sensical reply)
Yesterday I filed a refund request. But this was the answer I got back.
If you have had issues with the server, then our technical support can help you with the problwm. Otherwise, if you would like to cancel, we have listed our terms for you below.
Requests for canceling accounts may be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to
2400 E. Las Olas Blvd.
Fort Lauderdale, FL 33301
You may also fax your request to:
You must have all account information to cancel
So now I have spent nearly $200 on a thing i do not have access to, get no technical support on, and have after their opinion no right to a refund, and cannot cancel the subscription without sending a written confirmation 30 days prior (!!)
Now I wonder what will happen if I cancel the subscription myself through Paypal...
If someone would like to help me fixing this and get it up and runing for me I would be extremely extremely happy! Since I guess I never will get a refund :-/
i got a server worked great for 2 weeks, they have just replaced a power supply after it kept turning off, within 1 -2 hours it was all backup, pretty good for 30$ i thought. Few days now and no probs.
I just wonder where I should point my domain : thearkantos.com , since godaddy.com (and other domain-registrars I use ) does not allow IP addresses to be nameservers.
I use WHM, and dont quite understand what I shall do with the
"change hostname" thingy, now it says sp2829.servpronto.com
I dont know if I can change it, or what will happen if I do.
I also wonder why it says:
"Found your hostname to be: sp2829.serverpronto.com
Found your short hostname to be: sp2829
Found your domain name to be: serverpronto.com
Found your main ip to be: 126.96.36.199
If this looks correct,
And when I do it says that it's not correct or something.
My first goal is to make sure that my server is called thearkantos.com , and get it up and running.