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Thread: Am I being fooled?
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07-01-2005, 01:09 PM #1Web Hosting Guru
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Am I being fooled?
I have a client who recently said they were purchasing 8 of our best packages. When they told me they had finished, I went to check my email to see if I had gotten any confirmation from PayPal/2CO. Nothing. I figured there was just a delay, and that it might take a while. I logged into WHMAP, and there were no new orders, no pending orders. Things get confusing since the client says he is head of marketing for [org. which is quite large and reputable] and is interested in purchasing 300-400 more of our top packages in the future. Some time passes, and I still don't see his order. The next day, he says that he tried ordering again, but surprise surprise, nothing shows up in WHMAP, or anywhere else for that matter.
Yesterday, he seemed to be a little infuriated, and was quite upset that he would have to re-enter his information, and that he would contact me by phone on Monday to get things straightened out. I got his name and org. under which he registered for one of our other packages, and the weird thing is that none of our clients in the management system, paypal, or 2co are listed under his name or company. I'm going one-by-one through the accounts listed in WHMAP now, but I don't see anything promising yet.
How do you think I should handle this?
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07-01-2005, 01:13 PM #2Web Hosting Master
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If he paid for via PayPal, then ask him to send you a copy of the Paypal receipt. Maybe there is something similar from 2co.
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07-01-2005, 01:25 PM #3Web Hosting Guru
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Maybe you are being fooled... it seems kind of strange.
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07-01-2005, 01:26 PM #4Web Hosting Master
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Greetings:
Have you tried placing an order yourself to verify your order system is working?
Thank you.
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07-01-2005, 01:33 PM #5Web Hosting Guru
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You could always give this .org a phone call and verify he actually works for them. If it seems odd to you, spending a buck on long distance is worth it.
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07-01-2005, 01:38 PM #6Web Hosting Guru
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Originally posted by dynamicnet
Greetings:
Have you tried placing an order yourself to verify your order system is working?
Thank you.
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07-01-2005, 02:36 PM #7Web Hosting Master
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He's not doing something right. PayPal and 2CO both send email receipts. Ask him to forward you those if he has in fact ordered correctly. Something tells me he's not completing all of the steps, which is why you're not showing any new orders from him at all.
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07-01-2005, 04:51 PM #8
If he got as far as the payment page in WHMAP, they should show in WHMAP as incomplete orders. If they're not there at all, he either didn't order, didn't go past the first page, or he's using someone else's site...and contacting you by mistake.
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07-01-2005, 04:55 PM #9Invented the Internet
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You should phone him immediately and walk him through placing the order.
--Tina||| 99.999% Uptime SLA!!!
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07-01-2005, 06:29 PM #10Web Hosting Guru
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Originally posted by bear
If he got as far as the payment page in WHMAP, they should show in WHMAP as incomplete orders. If they're not there at all, he either didn't order, didn't go past the first page, or he's using someone else's site...and contacting you by mistake.
Originally posted by AH-Tina
You should phone him immediately and walk him through placing the order.
--Tina
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07-01-2005, 06:40 PM #11Invented the Internet
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You should ALWAYS have phone contact information. I would never setup an order that didn't include a valid phone number. If the only way to contact him is MSN - I would ditch the order.
--Tina||| 99.999% Uptime SLA!!!
Plenty of space and bandwidth to fit your needs!
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07-01-2005, 07:05 PM #12Web Hosting Guru
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It's not that I don't ask for it, I do, however he doesn't seem to exist in my list of accounts in WHMAP.
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07-01-2005, 07:07 PM #13Retired Moderator
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Originally posted by AH-Tina
You should ALWAYS have phone contact information. I would never setup an order that didn't include a valid phone number. If the only way to contact him is MSN - I would ditch the order.
--TinaAlasdair
Long time ex-host, ex-billing software owner/developer/support staff. Recent lurker.
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07-01-2005, 09:37 PM #14Web Hosting Master
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Wait for him to call you like he said. Then walk him through it.
Something seems just a little fishy here.
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07-02-2005, 11:45 AM #15Web Hosting Guru
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Originally posted by MegaGeo
Wait for him to call you like he said. Then walk him through it.
Something seems just a little fishy here.