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  1. #1
    Join Date
    Mar 2004
    Location
    Singapore
    Posts
    6,984

    Kayako and Maintenance

    For Kayako, normally how long do you guys keep the closed tickets?

    Also anyway to backup and then delete the closed tickets more than XX days old automatically?

  2. #2
    I dont delete the tickets i closed....always i need to reopen or search an olds customer questions....
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  3. #3
    Join Date
    Mar 2004
    Location
    Singapore
    Posts
    6,984
    Won't there be a point where too many tickets hinder the speed of the program?

  4. #4
    nop, i have more than 2500 tickets...when i see the program more slower, is when you have more than 500 tickets with status open....

    I have a client who is using esupport, has more than 7000 tickets...and 750 average tickets open...it works fast...i suggest him to close the tickets...or delete the tickets have no related with his business...
    Last edited by empresasdehosting; 06-30-2005 at 01:32 PM.
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  5. #5
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    I don't think it will slow down at all unless most of those tickets are open. However, if you are trying to view all the closed tickets it may take long for it to come up. It's best you kepe a record of everything, though.

    GSV
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  6. #6
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,985
    I haven't noticed any slowdowns either (gaining about 4000 new tickets per month on average), I do close tickets for organization however.

    Leave them all there, random clients decide to open them up a few months later for no reason.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

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