I have a contract at a hosting company that is supposed to be in effect until mid December. I'm not asking to be flamed for paying a year in advance, I am well aware of the pitfalls.
I started the contract with another company, but they were bought out by this company.
I have been getting corespondence from them saying that I have to enter my credit card number in case I go over bandwidth or violate terms or I will be be suspended for the remainder of my term.
I think that I should be able to complete the term if I don't go over bandwidth or violate terms, without entering a cc number. Otherwise if I do go over or violate, then suspend me. I use an average of 400mb on a 30GB transfer plan and 75mb of 2000mb space.
Is this standard practice in the hosting business, or are they being hard nosed?
I can't speak for all companies out there, but in my experience with several different web hosts, I have never been required to submit my credit card for such reasons. When I did go over my bandwidth limit, most times they would send me an invoice for the excess bandwidth and I could pay it via paypal or another payment method.
Although probably not the best way to handle this - there is justification - at least on their end for wanting you to enter your credit card information in. From their perspective, they just paid top dollar to purchase a hosting company and want to take whatever measures possible to ensure the highest renewal rate. Asking you to update your billing information so that renewal is automatic, will increase their renewal rate. However, considering you have already paid for the year in advance, I dont believe threatening to suspend your account unless you do so is necessarily the best way to accomplish a renewal
Originally posted by CartikaHosting However, considering you have already paid for the year in advance, I dont believe threatening to suspend your account unless you do so is necessarily the best way to accomplish a renewal
My thoughts exactly, I was considering renewal, but I think this answers my question of whether or not to renew there. The tech support is fine, but their business end defeats them.
I believe you are our client as I just spoke to a person yesterday or so matching your issue 100%. If I'm wrong, please accept my apology.
And yes we paid somewhere around $20,000 for this business.
We are simply asking for protection of our investment, you are free to terminate when renewal time comes along, but I honestly hope you don't. We gained no benefits from providing hosting to your outlay which was captured by the previous owner who is long gone. We aim to capture benefits in the following year which is some months away.
This is the risk we took in this investment. I hope you understand that I have even spent many hundreds of dollars in phoning customers, spent many hours emailing customers, and have not gained a single dime from them either.
I hope you can see my point of view. No body is suspending you, however, as mentioned its required by the TOS to present accurate and updated details.
Regardless, thanks for the comments regarding tech support. Many dollars go in staffing, however, I guess a more tactful method of investment protection / business dealings is required.
The hoster want's to host you and you don't want to give them your CC numbers. Everyone have thir own interests. At most hosts you must provide a valid CC number at start for the renew and verify. If the host is honest there are no problems. But I know some, that book the CC card after the move, too.
The TS makes an interesting point and it is somewhat of a sticky-wicket. More along the lines of a judgement call for them.
From the Hoster's POV, having Client contact information that is uptodate and current, is the norm and just makes sense. Sometimes this information includes Billing; regardless of how payments are made and usually mentioned in their TOS.
In this case the TS has pre-paid and sees no reason to provide Billing information. I would guess it comes down to a question of trust in the new Hoster and whether the account will be renewed. If renewal is too early to tell and the Billing information is a requirement "now", by not providing it you run the risk of a disruption in your Hosting services with little or no opportunity for any Refund; pro-rated or not.
Having been in this situation ourselves, we put the same question to a Client of ours and, I'm happy to say, they decided to provide the information and all was well. They are still with us today and no problems with Billing or Service. May this be the case for the TS as well.
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