Results 1 to 17 of 17
  1. #1

    Ezzi.net Is A Joke

    there server seems OK, but there support is ridiculous? I asked them for their name servers. I created the ticket 4 hours ago. They sent me the IP but not the NS. I called their support and the guy told me "I DON'T KNOW" and asked me to e-mail sales?

    I can't run my company with support like that. It's terrible

    Carlos

  2. #2
    Do they offer DNS hosting as a part of their service aggrement to you?

  3. #3
    I wanted THEIR name servers. every webhost company can give you that. Actually I think they are very new to VPS because their online support people can't answer any questions

  4. #4
    I think they are expecting you to setup your own DNS and nameservers on a VPS service.

  5. #5
    Join Date
    Nov 2002
    Location
    Under the sea
    Posts
    4,208
    They should of told him that then..

  6. #6
    that may be so, but not being able to tell me that is pretty inexcusable. Why should support on the phone ask me to send an e-mail to sales?

  7. #7
    Seriously, stay away from these guys. I had a problem with my initial VPS (everything quit responding) and after two days they decided to "fix" my VPS by giving me a brand new one - except for the fact that they erased all of my old data.

    http://www.webhostingtalk.com/showth...hreadid=418195

  8. #8

  9. #9
    Join Date
    Feb 2003
    Posts
    75

    Re: Ezzi.net Is A Joke

    I had a horrible experience with them about a year ago.

    I was charged two times for $200, both of which were unauthorized. It was a mess dealing with their support!

    "The only thing that interferes with my learning is my education." - Albert Einstein

  10. #10
    Join Date
    Oct 2004
    Location
    LA, CA
    Posts
    1,059
    lol This is kinda funny...I wonder how they got their servers up let alone the whole business with this knowledge.

  11. #11
    Join Date
    Dec 2004
    Location
    Butler,TN
    Posts
    2,413
    Hi!
    With almost all the VPS's I have...and have ever had..I've either had to setup my own nameservers or outsource it. I currently just outsource it to UltraDNS.com...one less thing to worry about with a VPS.

    Bryon

  12. #12
    try to call them?

  13. #13
    Join Date
    Dec 2004
    Location
    Butler,TN
    Posts
    2,413
    Hi!
    Sadly...yes. I guess I've been lucky..I have not had any problems at all with my free trial server at all. If the price is right...I plan on keeping it. I don't need support....support is what I do for a livng.
    Well...at least that's the hope.

    Bryon

  14. #14
    Join Date
    Mar 2005
    Location
    NY USA
    Posts
    839
    A Joke?

    Did we tell you that we would host your DNS?

    Did we not tell you that regular support can't help you with VPS?

    EZZI just expects people to know what they are doing, we don't supply any management, the VZPP allows you to reboot, reinstall, backup, and restore your VPS as well as mount it in repair mode.

    If you need much more support than that you should seek out a managed service.

  15. #15
    Join Date
    Mar 2005
    Location
    NY USA
    Posts
    839
    Originally posted by klarth
    lol This is kinda funny...I wonder how they got their servers up let alone the whole business with this knowledge.
    Plenty of knowledge at EZZI, but tech support is basically there to deal with hardware issues and reboots and reinstalls, no management, no dns hosting, just fast cheap servers.

    There are managed servers out there if you need help using the server, we aren't one of them.

  16. #16
    Originally posted by mrpcpro
    I wanted THEIR name servers. every webhost company can give you that. Actually I think they are very new to VPS because their online support people can't answer any questions

    No not every webhosting company can do this for you. Just because you think every webhosting company offers nameservers doesn't make ezzi.net a joke.

    Thier support has been great for me. Not sure for everyone else. I think your post of ezzi.net is a joke is very uncalled for but thats just IMHO.

  17. #17
    Join Date
    Mar 2005
    Posts
    30
    I really can't blame EZZI for this one. If you get an unmanaged server don't expect service on user applications. If you can't manage your own server then don't buy unmanaged servers. Or hire someone to admin it for you. There are several people on this forum who do that kind of work.

    EZZI might have made a mistake by giving you the IP for their DNS. Really though the tech probably had a load of tickets to go through and answered your as quickly as possible assuming you knew what you were doing.

    Thats not to say that EZZI is the end all be all of providers, just that in this instance I really can't say anything was their fault.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •