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  1. #1

    Any free Helpdesk software with faq integrated?

    Hi there,

    I have reseller coming to me and asking me this question, so i'm actually wondering if there any good helpdesk software with faq integrated and it free?

  2. #2
    Join Date
    Aug 2004
    Location
    Saint Charles, Illinois
    Posts
    36
    Hi,

    There are some helpdesks out there that are free and have a faq integrated.

    One is "Help center Live" that also has live chat built in. The URL to it is: http://www.helpcenterlive.com/
    As far as I know Help Center Live is going ticketless, and may have done so. In Fantastico it is still offering the older version which has tickets added in.

    The other one is Exo PHPDesk and the URL to that one is: http://exoscripts.com/

    I am sure that there are many others, these are the two I am most familiar with.

    Hope it helps!

    Oh yes: You may want to check out hotscripts.com or something to search for other helpdesk scripts

  3. #3
    You might also be able to use osticket and a 3rd party module.

    I know you said free, but Kayako can't be beat for the price.
    That or you could go check out the help desk suite at dvrtechnologies.com - Looks like a Kayako clone for about $70.

  4. #4
    Join Date
    Feb 2005
    Location
    India
    Posts
    922
    Check out cerberus. It has the feature to add knowledebase (similar to your requirement to make faq feature available).

    Its single email license is free
    Vision Helpdesk : Customer Support Helpdesk Software
    ThinkSupport Solutions™ - ThinkSupport.com

    Thinking of Support Solutions ... Think About US .....!!!
    Skype : vision.helpdesk | Email : sales@visionhelpdesk.com

  5. #5
    HI there,

    http://exoscripts.com/ look good, as for osTicket, i don't think faq is integrated.

    I think cerberus, but as mention it only allow one email license, not too sure if that what they want, but i think they will refer miti email license for a start.

  6. #6
    Join Date
    Aug 2004
    Posts
    61
    dvrtechnologies.com is nice, worth a try.

  7. #7
    Join Date
    Jul 2003
    Location
    Earth
    Posts
    1,700
    Cerberus HelpDesk:

    www.cerberusweb.com

    Have a look at its integrated knowledge base here:

    http://www.cerberusweb.com/support.php?x=&mod_id=2

  8. #8
    I use and Like CraftySynax dot com

    It's very nice, chat module, tracks users, message history and referers

  9. #9
    I believe those few support management that are found over at cpanel isn't what they want.

    i found out that a couple of you mention about some of the software that can be found over at cpanel.

    I personally find http://exoscripts.com look good as it free and i personally believe that my reseller will like it.

    But do keep your suggestions coming in, as i believe this should benifits alot other that are looking around for this free software too.

  10. #10
    Join Date
    Sep 2004
    Location
    Flint, Michigan
    Posts
    5,766
    Another vote for Cerberus. They have a free version which supports 1 e-mail address and is just great.
    Mike from Zoodia.com
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  11. #11
    Let me also add my vote for Cerberus. And let me also tell you to steer FAR FAR FAR FAR FAR (have I said FAR) away from HelpChatLive. That is one of the worst pieces of junk I've seen in a long time. Bugs galore and even AFTER you pay for their winapp program, they don't fix bugs with it. The live chat just LOVES to drop lines and not display them for me in the live chat.
    Game control panels - control your game world your way. Server-Genie.com
    http://www.server-genie.com

  12. #12
    I'm guessing you did not upgrade to the latest version 2 then? Sorry that it did not work out for you.

  13. #13
    Join Date
    Apr 2004
    Location
    Singapore
    Posts
    620
    Cerberus seem popular. Perhap, i should take a look.
    Linux System admin (since 2001)
    * cPanel/WHM, Directadmin, Apache, DNS, PHP, HyperVM, Lxadmin, Openvz*

  14. #14
    Join Date
    Jan 2004
    Location
    Greece
    Posts
    2,211
    Try ExoPHPDesk

  15. #15
    Join Date
    Mar 2004
    Location
    Pennsylvania, U.S.A.
    Posts
    1,585
    ExoDesk is nice.
    Golden Globe Hosting | It's Time To Get Online.
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  16. #16
    Join Date
    May 2001
    Location
    Prince Edward Island
    Posts
    965
    htttp://www.oneorzero.com
    [url]I got nothing/url]

    For clarity's sake, don't use "<ip address of hostname>" use the ACTUAL 32-bit numeric IP address of the machine.

  17. #17
    Cerberus is great.
    It's just hard to configure. Setting up the email parser is a real pain.
    Once your though that, its the best free Help Desk ticketing system!

  18. #18
    Join Date
    Jul 2003
    Location
    Earth
    Posts
    1,700
    Originally posted by adb22791
    Cerberus is great.
    It's just hard to configure. Setting up the email parser is a real pain.
    Once your though that, its the best free Help Desk ticketing system!
    Come on! Is not that hard to setup!

  19. #19
    Originally posted by Apolo
    Come on! Is not that hard to setup!
    If you know what your doing...

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