Results 1 to 17 of 17
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06-24-2005, 09:36 PM #1Junior Guru Wannabe
- Join Date
- May 2001
- Location
- New York
- Posts
- 99
Trouble Ticket Software - PHP - Any reccomendations?
Hello,
Looking for a nice, clean, trouble ticket software. Basicly one that can pipe email to it, runs smooth, easy, and is updated often.
I am using osticket right now, its great, just to many bugs, and dont have the time to mess around with applying patches and what not.
I saw a few cerebrus and koyoto, any others?
And any reviews on these guys i mentioned above?
Thanks
- John
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06-24-2005, 10:05 PM #2Junior Guru Wannabe
- Join Date
- Nov 2004
- Location
- USA
- Posts
- 78
This link should keep you busy:
http://hotscripts.com/PHP/Scripts_an...esk/index.html
Kayako and Cerberus are two of the best support desks. Good Luck..
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06-24-2005, 11:06 PM #3WHT Addict
- Join Date
- Apr 2005
- Location
- Canada... EH?!?
- Posts
- 150
I am actually looking for this too... checked out the website and noticed osTicket .... anyone know any free solutions? that look good?
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06-25-2005, 12:18 AM #4Web Hosting Master
- Join Date
- Jan 2004
- Posts
- 888
Kayako esupport is the best option, wait the next version supportsuite...coming very soon
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06-25-2005, 12:19 AM #5Junior Guru Wannabe
- Join Date
- May 2001
- Location
- New York
- Posts
- 99
It works great, except there are a lot of bugs, had to hard mod a lot of things. I am just looking for other options.
I just want something quick, simple and clean.
Most of them have a lot of features i just dont need. (FAQ, etc)- John
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06-25-2005, 12:19 AM #6Web Hosting God
- Join Date
- Dec 2001
- Location
- Above The Clouds
- Posts
- 7,223
If you want something great, then pay for it. I'm a big fan of Kayako - excellent system with no bugs. Also very versatile.
██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
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06-25-2005, 12:21 AM #7Junior Guru Wannabe
- Join Date
- May 2001
- Location
- New York
- Posts
- 99
I will pay, no problem doing that.
I just caint seem to find something that i really like.
I dont need the bloated extra's that Kayako offers, however the price seems right at 99/yr.
Thanks again guys- John
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06-25-2005, 04:01 AM #8Web Hosting God
- Join Date
- Dec 2001
- Location
- Above The Clouds
- Posts
- 7,223
We don't need or use the extras either. The TT system is just worth the cash on its own. After using for a year we decided on getting the owned licence.
██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
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06-25-2005, 04:41 AM #9Retired Moderator
- Join Date
- Sep 2004
- Location
- Flint, Michigan
- Posts
- 5,766
Check out PMOS
http://www.h2desk.com/pmos/█ Mike from Zoodia.com
█ Professional web design and development services.
█ In need of a fresh hosting design? See what premade designs we have in stock!
█ Web design tips, tricks, and more at MichaelPruitt.com
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06-25-2005, 05:09 AM #10Web Hosting Master
- Join Date
- Mar 2001
- Location
- Houston, TX
- Posts
- 973
PMOS is good - except that the piping feature doesn't work as great as it could. Tickets don't stay threaded if you reply to an existing ticket.
A good helpdesk although commercial is SupportTrio (www.activecampaign.com). They have a lite version for about $13/month and a trial version for you to get your feet wet with. Piping works flawlessly with it.
RojWeb Hosting? Been there. Done that.
I am niyogi.
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06-25-2005, 05:34 AM #11Retired Moderator
- Join Date
- Oct 2003
- Location
- Scotland, UK
- Posts
- 2,916
www.cerberusweb.com
They have a free version, or you purchase a one domain option for $350 (and even pay it 12 monthly installments as well, if it's too much in one go). There isn't anything better that's out and stableLast edited by tickedon; 06-25-2005 at 05:37 AM.
Alasdair
Long time ex-host, ex-billing software owner/developer/support staff. Recent lurker.
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06-25-2005, 06:26 AM #12Web Hosting God
- Join Date
- Dec 2001
- Location
- Above The Clouds
- Posts
- 7,223
Originally posted by niyogi
PMOS is good - except that the piping feature doesn't work as great as it could. Tickets don't stay threaded if you reply to an existing ticket.██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
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06-25-2005, 07:56 AM #13Web Hosting Master
- Join Date
- Jan 2002
- Location
- Scotland
- Posts
- 919
http://www.sitepanel2.com/ no bloat and the piping works
Nil illegitimi carborundum
I'm getting old and don't do drugs. I get the same effect just standing up fast.
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06-25-2005, 08:05 PM #14Web Hosting Master
- Join Date
- Mar 2001
- Location
- Houston, TX
- Posts
- 973
The SitePanel2 stuff looks an awful lot like PMOS. I'm sure the piping feature in PMOS could be hacked so that it works.
RojWeb Hosting? Been there. Done that.
I am niyogi.
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06-26-2005, 03:42 PM #15Retired Moderator
- Join Date
- Jul 2003
- Location
- Earth
- Posts
- 1,700
Originally posted by tickedon
www.cerberusweb.com
They have a free version, or you purchase a one domain option for $350 (and even pay it 12 monthly installments as well, if it's too much in one go). There isn't anything better that's out and stable
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07-18-2005, 03:27 PM #16Junior Guru Wannabe
- Join Date
- Feb 2002
- Posts
- 95
I don't have the time to fix the problems with the piping in PMOS, but if someone submits a fix to me (I'm sure users out there have made the fixes) I will post it.
Thanks.
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07-19-2005, 09:43 AM #17Junior Guru Wannabe
- Join Date
- Jul 2005
- Posts
- 33
if you just need a simple helpdesk, just create a form ? For a simple helpdesk, you can try hedesu.
If you interested visit hedesu.com