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  1. #1
    Join Date
    Apr 2005
    Location
    San Diego, CA
    Posts
    14

    ResellerZoom Review

    My current host is now ResellerZoom. I am VERY satisfied with them so far. It is hard to impress me when it comes to hosting. Some people feel a 24 hour response time is good, while I find it horrible. The two areas that ResellerZoom shines in are the most important traits of a host-speed and support.

    First off, ResellerZooms speed and uptime is excellent. I have not noticed any downtime at all and the speed is always great. The server never has any lag even though I have a CronJob running every minute. I am on a Dual Xeon which is the standard server configuration I think. Canít say enough about the speed and uptime of their servers. Never had an issue with it in the 2 months Iíve been with them.

    There is only one way to see if a company has good support or not, and that is by trial and error. Well I can tell you that it was no error with ResellerZoom. I have consistently had my issue responded to within 30 minutes and got a solution witin 12 hours. They dealt with me and my problems in a friendly and professional manner. I have no complaints at all with their support. They have also kept me informed of any and all upgrades to the server which may cause downtime.

    If you couldnít notice I am very happy with ResellerZoom and their servers. I plan on staying with them for a long time!

  2. #2
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    If you couldnít notice I am very happy with ResellerZoom and their servers.
    Don't worry, it is quite apparent. Thank you for taking the time to write the review.

  3. #3
    thanks for this review i was just looking for someone with experiece with them cos im looking to have account from them

    thanks

  4. #4
    Join Date
    Jun 2005
    Location
    Westminster, CO
    Posts
    63
    I just looked at their PHP info page (I'm not allowed to post links yet but it's in the Presales questions in the Knowledge Base) and it says PHP4 is installed as CGI. Is that just for HostingZOOM or ResellerZOOM too?

    Can you check your PHP info? Thanks for the review!

  5. #5
    Join Date
    Jun 2005
    Location
    Westminster, CO
    Posts
    63
    Wow it looks like their Sales team is working late. They just let me know that they run PHP4 as CGI with no plans to offer PHP5 though you can run that yourself on your account (I assume as CGI as well).

  6. #6
    Join Date
    Jun 2005
    Location
    Canada
    Posts
    3
    I have been hosted by them before.

    Their replies to your questions are quick. I never had any downtime.

  7. #7

    ?

    care to share why you left them?

  8. #8
    Join Date
    Nov 2004
    Location
    Maribor, Slovenia, Europe
    Posts
    142
    Many start their hosting business with reseller. Then with growth they buy their own server in a data center.
    I'll do so, too. It's less risky (money) to start, but you must have a good reseller to start and have support, what Resellerzoom/Hostingzoom certainly are.

  9. #9
    Join Date
    May 2005
    Posts
    125

    * Resellerzoom

    I've been with RZ for more than one month now. It is my first attempt going for a reseller account. I was lucky to find them. I signed up for the mini reseller plan (4.95 USD / month) and also bought private nameservers. I didn't need to contact their support dept. except for details setting up my nameservers (this is the first time I use them, as I said). Everything else is self explanatory at the WHM that comes with the reseller account.

    Some downtime was experienced of whihc I didn't keep records (I monitor my account with InternetSupervision.com), but it doesn't happen often.

    I'm happy with those people so far. I hope I'll always be

    Keep up the good work RZ.

  10. #10
    seemes RZ having very good feedback

    i will consider transfer my hosting to their servers soon for the PHP projects i have.

    thanks to all & to RZ

  11. #11
    Join Date
    May 2005
    Posts
    125

    RZ and HZ

    Haythem,

    If you can spend some more money go with HZ. The servers are better and the uptime guarantee is higher. I remember reading that on their website.

    In addition they offer more services with HZ packages. Of course, you get what you pay for after all.

    Speaking for myself, I think I'm getting more than I expected for the 4.95/month package from RZ -until now!

    I'll keep my fingers crossed anyway

    Good luck.

  12. #12
    thanks jerjo for your comment ill consider this for sure

    i will check again HZ

  13. #13
    Join Date
    Dec 2004
    Location
    Southwest Florida
    Posts
    955

    Re: Resellerzoom

    Originally posted by jerjo
    I've been with RZ for more than one month now. It is my first attempt going for a reseller account. I was lucky to find them. I signed up for the mini reseller plan (4.95 USD / month) and also bought private nameservers. I didn't need to contact their support dept. except for details setting up my nameservers (this is the first time I use them, as I said). Everything else is self explanatory at the WHM that comes with the reseller account.

    Some downtime was experienced of whihc I didn't keep records (I monitor my account with InternetSupervision.com), but it doesn't happen often.

    I'm happy with those people so far. I hope I'll always be

    Keep up the good work RZ.


    The downtime you experienced was on the Janus server most likely.

    Janus and a few other servers were taken down and maintenance was done to them..

    Total downtime in minutes..

    36.7



    Well worth it though, but makes me look bad because now I'm below 99.7 uptime.. lol

  14. #14
    Join Date
    Jun 2005
    Location
    USA
    Posts
    31
    It seemes Reseller Zoom having very good Support .

    i will consider transfer my reseller account to their servers soon .

    thanks to all

  15. #15
    Join Date
    Jun 2005
    Location
    China <-> USA
    Posts
    21
    I will consider it, thanx
    btw, it is inexpensive
    Cheap domains, Cheap Hosting (Giving away Lowest-pricing Enom Reseller Accts)
    My Domains For Sale

  16. #16
    Join Date
    May 2005
    Posts
    125

    Re: Re: Resellerzoom

    Originally posted by ScreamingEaglePC


    The downtime you experienced was on the Janus server most likely.

    Janus and a few other servers were taken down and maintenance was done to them..

    Total downtime in minutes..

    36.7



    Well worth it though, but makes me look bad because now I'm below 99.7 uptime.. lol

    Dear ScreamingEaglePC,

    I'm not on the Janus server. I'm on Saturn.

    Anyway, I didn't receive any new email notification from the monitoring service stating that the server is down. The last notification I got was 100% uptime

    Best regards

  17. #17
    Join Date
    Dec 2004
    Location
    Southwest Florida
    Posts
    955

    Re: Re: Re: Resellerzoom

    Originally posted by jerjo
    Dear ScreamingEaglePC,

    I'm not on the Janus server. I'm on Saturn.

    Anyway, I didn't receive any new email notification from the monitoring service stating that the server is down. The last notification I got was 100% uptime

    Best regards
    Notice I said "And a few other servers" hehe!

  18. #18
    Join Date
    May 2005
    Posts
    125

    Re: Re: Re: Re: Resellerzoom

    Originally posted by ScreamingEaglePC
    Notice I said "And a few other servers" hehe!
    Yes, indeed

    Excuse me for the slip

    Best regards.

  19. #19
    Well, Delta server went down. Was a HDD crash on their raid mirror array. It's going to be 24 hours on downtime - as they are performing a fdsk... I'm a little ticked off atm. They did give mea free month, but still...

  20. #20
    Join Date
    Jan 2003
    Location
    127.0.0.1
    Posts
    135

    Thumbs down

    Originally posted by darkrom
    Well, Delta server went down. Was a HDD crash on their raid mirror array. It's going to be 24 hours on downtime - as they are performing a fdsk... I'm a little ticked off atm. They did give mea free month, but still...
    Well, after waiting 20HRS!!! for FSCK'ing check to complete, they decided it was taking too long and are now swapping both drives and raid card & reinstall everything (ETA is now 8HRS).

    So far total downtime is 26 hours and this downtime is not over.

    You would think that after 12HRS down they would work on setting up a spare server (fully restored and ready to go) in case plan A doesn't work. Well, plan A didn't work and now get to wait all over again. Then again, thats hindsight talking.


  21. #21
    I used to be hosted by ResellerZOOM at one point for my personal sites. I purchased their promotional plan which was offered on WHT awhile ago at a dollar for the first month and continued for 5 months afterwards at 4.95~.

    I used it primarly for small PHP development projects and a space for my documents/files.

    As I signed up under them in their earlier stages, I experienced a single server downtime a week after I signed up. I'm not exactly sure how long the downtime was, but I didn't notice it at all if they hadn't of sent an email notification of the harddrive failure.

    Transfer to the new server was seamless and without errors of any kind.

    Their customer support seems to always be available and staff appears to be exceptional in terms of training and niceness.

    To sum it all up: Professional, affordable, and fast.

  22. #22
    Join Date
    Jan 2003
    Location
    127.0.0.1
    Posts
    135

    Post

    Update to my comments above.

    Total downtime was around 36 hours.

    Unfortunately for everyone (HZ & users), because of file corruptions on 2nd drive, they were unable to take advantage of their RAID1 setup. So they ultimately re-installed EVERYTHING from scratch using thei daily client backups they provide.

    During this whole issue, the HZ support crew was updating everyone minute-by-minute on what was happening and taking the time to answer questions on their forum.

    They said they have learned from this and have made steps so the downtime would never last as long as it did. They said they will restore a 2nd server while fixing original server so if original fails to take, they will already have 2nd server ready to roll (like I originally commented).

    They also gave everyone 1-month credit.

    Yes, this whole issue took longer than it should have, but they certainly have my respect because of how everything else was handled.

    After 4 months (or 6/mo), I will post a full review (new thread).

  23. #23
    Join Date
    Jun 2004
    Location
    Internet
    Posts
    1,805
    Originally posted by rootbug
    Update to my comments above.
    Yes, this whole issue took longer than it should have, but they certainly have my respect because of how everything else was handled.
    Frankly that is the key for good and active support. Servers may go down due to number of reasons, but how the situation is handled is of utmost importance.

    Nice review rootbug! Do keep us posted!
    <<snipped>><<snipped>>
    why?

  24. #24
    Join Date
    Jun 2003
    Location
    United States of America
    Posts
    1,838
    thanks for the review man
    Computer Steroids - Full service website development solutions since 2001.
    (612)234-2768 - Locally owned and operated in the Minneapolis, Minnesota area.

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