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Thread: my problem

  1. #1
    Join Date
    Jun 2005
    Location
    USA
    Posts
    31

    my problem

    Hi:
    I have a problem with my enom account .
    anybody hack my ID and log in to my account , he push 5 domains of mine to another enom account .
    When I know anyone ush domain from my account to another , i change my password and report this problem to enom support . they say that support cnter can't cancel push these domain and forward me to [email protected] , but after 30 hours , i havn't recieve any message from this department .
    hacker change Whois information of domain and change DNS , i think he want hange registrar .
    what shoud i can do for giving back my domain? it's possible or not .
    please help me , because my costumer want know what happnes for theire domain.
    regards

  2. #2
    now, can you log into your enom account ?

    did you receive the push domains confirmation in your email ?
    http://www.empresasdehosting.com
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  3. #3
    Join Date
    Sep 2002
    Location
    Georgia
    Posts
    1,822
    I am sure eNom will get back to you. Otherwise call them.
    Imagination is more important than knowledge.

  4. #4
    Join Date
    May 2003
    Location
    London
    Posts
    522
    Such issues are resolved only by Enom and members here can only redirect you to the concerned Enom department. When contacting Enom keep your account ownership information handy and also pushed domain receipts, that will help in resolving your issue quickly.
    Name123.com [ We are online Since 2004! ]
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  5. #5
    Join Date
    Jun 2005
    Location
    USA
    Posts
    31
    yes empresasdehosting , I can' log in to my account .
    but hacker delete "push domains confirmation email " on my email address and i found these email on my trash email folder .
    I think they have my email password , andwith this password , retrieve my enom account password .
    now, enom support get back me All domain , but they freez domain and set status to " registrar-hold " .
    i can't change DNS in this staus .

  6. #6
    Well, if they have your email account password then they SURELY will harass you once you get your domains back.

    Better you change the email address associated with that account once you fix this glitch.
    IndoUS Hosting Quality IT Services since 2004
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  7. #7
    Join Date
    Jul 2002
    Location
    Kuwait
    Posts
    10,573
    if its free email service, better to switch to paid service for security and avoiding such issues in future

    glad u got your domains back.
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  8. #8
    Join Date
    Jun 2005
    Location
    USA
    Posts
    31
    Thank you for attention .
    I can full access to my domain .
    Enom have BEst support and services in World

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