Is this an issue affecting everyone, or am I somehow experiencing problems with only my account? I would think something like an MRTG failure would be a global problem for all their customers, since monitoring bandwidth spikes and overall usage is essential.
Is anyone else here having problems with theirs? I opened a ticket ( Opened: Mon Jun 20 2005 06:06PM), and still have not received any response on the matter.
I'll be contacting support directly later, but would like to know if this is isolated to me, or is a global issue.
Originally posted by justadollarhostin Mine are dead too, if you don't get a reply shortly I will go ahead and open a ticket myself. I have my own MRTG installed on the machine so I never check LT's too much.
Well, I have mine too, but they don't always work, seeing as how I occasionally code new plugins for graphing really odd ****.
But back on topic, the graps in the LT client area are the ones on which they bill overage, so those are more important than functioning ones on client end ever will be
To those of you who are having problems - how long has it been like this?
My graph went to a straight "dead" line after they moved our server out of the original cage it was in at ThePlanet - Not sure if they fixed that, but this looks like the graphing tool just can't query their switches or server where the data is served.
We did a database change over the weekend to repair a corrupt RTG table that was affecting some client switches over the past weekend. The repiar meant we had to rebuild a couple of the tables which caused the client area settings for those users to change and need to be updated. If you already have a ticket open about this I will have someone look into it. If you have not opened a ticket please do and I we can get your new settings inplace so the graphs is visible.
This problem only affected 6 switches on our network so it is not affecting everyone.
Joshua your problem is directly related to your host being moved. We need to updated your slot locaiton in the system and your graphs will then show as expected.