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  1. #1

    Need advice pertaining to Fedex ordeal...

    I ordered a pocket pc last week that is worth around $230, and it was scheduled for arrival by FedEx ground last thrusday. So that day came and went, and I was notified today that the package is missing and they cant find it.

    So ive been searching all day and calling representatives asking them what I can do, but they dont know anything. All they did was put a tracer on it to track down where it was last.

    Earlier i was thinking about filing a claim, but I decided to wait another day or two to see if anything arises. I dont really want to file a claim, i just want my damn package!

    So tonight, i just checked the tracking again, and they added a new line onto that Thursday's log entry. Previously, it only said "6:46 AM - At local FedEx facility" and "4:07 PM -Delivery exception" . Now there was a line added between them (im guessing its one of the results of the tracer, saying " 7:46 AM-On FedEx vehicle for delivery". Remember, this is all on that thursday when it was supposed to arrive. Here is the tracking link for better understanding:

    So the package was checked onto the delivery truck, but was never delivered anywhere or checked off the truck?

    Where is my package? Did the driver take it? Where else would it be?

    Anyone else ever have a situation like this?

  2. #2
    Join Date
    Aug 2002
    East Coast
    The link is broken.

    Otherwise I had a couple problems with FedEX before as well. I had a package lost too, not as expensive as yours (mine was a couple pictures and cds from a family member) but still it was lost. I had to call and call until finally got some attenton. My package arrived the next day. I've never used FedEX since then, I stick to UPS.
    - 7de5igns

  3. #3
    Join Date
    May 2005
    Sydney, Australia
    Call them back and talk about it with them until they resolve it with you. Lodge a claim if necessary.

    You can always withdraw it if it turns up.

  4. #4
    Here's a fixed link:

    Anyone see anything like this before?
    I called them about 7 times today, they have a tracer, and theyre talking with the driver tomarrow.

  5. #5
    Join Date
    Nov 2003
    tampa, fl
    Do you know if you have insurance on the package? Hopefully you do, but, if you didn't get it I think the limit that they will give you is $100.00. Sorry man, that sucks. Hopefully they will come through in the next few days. Sometimes they just get misplaced and end up at the station.
    Last edited by recipher; 06-21-2005 at 11:38 PM.

  6. #6
    Join Date
    May 2005
    Sydney, Australia
    Yeah ... they probably ran out of time that day because it's fairly late when it says there was an exception. And so maybe it was unloaded and put in the wrong place. Who knows ... good luck.

  7. #7
    Join Date
    Mar 2004
    Hartland, WI
    I hate reading about FedEX crap. My dad is one of the FedEX Corporation managers and he deals with that crap everyday. A lot of times they just get lost when sorting, but it is still crappy. I've had stuff lost with UPS before...

  8. #8
    Join Date
    Feb 2002
    New York, NY
    I've had packages show up late with several different companies, including FedEx. However, it seems to happen less with FedEx, so we we usually use FedEx for all of our shipping.
    Scott Burns, President
    BQ Internet Corporation
    Remote Rsync and FTP backup solutions
    *** ***

  9. #9
    So is there a possibility that they could find the package if I wait a few more days?

  10. #10
    Join Date
    Apr 2002
    Hollywood, CA
    I would go down to the annex and get very upset. I say this because some thing like this happened to me with 2100.00 dollar laptop. I jumped up and down, made a huge scene and magically my package was found within 5 minutes... Imagine that.

  11. #11
    I just called 3 times this morning and they finally put me on the phone with the manager of the facility it was to be delivered from

    They said since it was loaded onto the truck but was never delivered or taken off or anything, they will look through the truck and talk to the driver again, but thats all they can do

    This sucks.

  12. #12
    Join Date
    Nov 2002
    ive had numeruos things shipped from fedex/ups, upsi s always <----- ALWAYS on tmie for me

    but for fedex, their mostly on time, but once twice they shipped it late and once they shipped it early
    All life is an experiment. The more experiments you make the better.

  13. #13
    Join Date
    Jul 2002
    St. Louis, MO
    Where I work, we get shipments in daily (satalite parts mainly). From what we get, from the different carriers, this is what I think of each.

    FedEX Express = Great!
    FedEX Overnight = Great!
    FedEX Ground = Poor (driver unable to find our address (we are on main street in a large building)

    UPS Ground = Good (packages often show poor treatment enroute)
    UPS Overnight = Great
    DHL = How can they even be a carrier??? (one of the worst, packages with contents falling out or missing, unable to deliver to correct address, refusal to deliver into the office (left item in parking lot)).
    Happily hosting @ (Since 3/2003), (Since 2004), & (Since 7/2005)!
    Hosted @ FDC for 9 Years

  14. #14
    Join Date
    Dec 2003
    Miami, FL
    Where did you get the pocketPC From?

  15. #15
    From an individual seller on a forum marketplace I goto.

  16. #16
    Join Date
    Apr 2003
    Atlanta, Jawja
    Screw FedEx, file a claim. They couldn't find their own butt with a GPS'd map to it...
    Douglas Hazard - Certifiable Sports Junkie and Sports Community Enthusiast

    Host of Two Cents Radio - Follow @TwoCentsRadio on Twitter (@BearlyDoug on Twitter)

  17. #17
    I filed a claim 2 days ago and I still havent gotten any activation on it or anything confirming that it was filed with them.

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