By seeing so many recommended name I think he'll be little confused.
I suggest he should test their support with an issue and measure their etiquette, responsiveness, and expertise, knowledge and level of technical skills for correcting actions taken to resolve that issue, this way he can enable to judge the effectiveness and capability of an outsourcing company.
I think a third party that have their thumb on the pulse of outsourcing Industries and have that expertise and capability can only going to provide him an excellent outsourcing support.
Last edited by etechsupport2; 06-24-2005 at 09:44 AM.
You can email sales department of couple of support companies mentioned over here and ask them if they can give anonymous support to resellers. You can also visit live chat support of these companies or give them call and see if this service is offered by them or not.