Rarely do I take time out of my day to make a post about a negative experience. I'd prefer just learning and moving on. However, my experience with CoreVPS left me no other alternative other than to post this.
I signed up with them on 6-12-05. It was/is $20 per month. If you signed up for a year your HD/RAM was doubled. We ended up with 40GB HD and 512MB of RAM. In our package was 150GB of b/w per month.
I run a game, movie and music review site. On the site we host game patches, demos and movies for our users to download. It's a pretty important part of our site.
I received an email from their support staff saying they needed to contact me in regards to my host and bandwith usage. I contacted them and was told that our account had been temporarily suspended because of the amount of traffic that we were generating. If their concern was the fact that we were going to exceed our monthly b/w usage, I can and would appreicate their concern. They seemed more concered with the high volume of traffic we were having (popular video game movie released today).
I asked if there was a more expensive package we could go to and I was simply told we would have to meter our traffic.
I even gave the support person our root password so that they could configure our server to 8mbit instead of the 10mbit since they were willing to configure it.
4 hours later and my server is still offline. None of my files are accessible to my visitors. There's no response to the support ticket I submitted or emails I sent.
My business is now going to suffer from their poor customer service. It was amazing how fast they would respond to me when they needed ME to do something for them, but when the tables are turned....no response.
I'll be cancelling my account and seeking my refund ASAP.
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I would like to put our side on this. The reason we asked to suspend them was that the traffic was 10mbit which was causing slowdowns for other users. We run that particular server on a 10 mbit so we were trying to d what was best for all our users.
As for you your server it was up on SSH but Apache would need restarting which is why the files were down. You can ssh and run uptime to check if you wish
I've agreed to a refund for you but as stated on our website (and which you mentioned on our testomnial page) we aren't doing full 24x7 support yet, and unfortunatly you were outside those hours