I'm looking into getting a dedicated server for my company. I'm looking at several companies but I talked to a representative from rackspace.com today. They seem like they have good support and servers.
Does anyone have any experiences (good and/or bad) with rackspace that you would be willing to share with me?
Their quite good if you want fully managed but the price is not exactly 'my kind of price'. Might want to check out www.liquidweb.com who also offers fully managed.
MediaLayer, LLC - www.medialayer.comLearn how we can make your website load faster, translating to better conversion rates for your business!
The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business
Rackspace is the only company I've been with that actually called me 11pm just to let me know there was a problem with their network, and when to expect things back to normal. For the rest of them, I usually find out about a problem through WHT after the fact
Rackspace is the gold standard for dedicated server support.
In our recent research, the only downside we found was that their packages come with limited bandwidth and they will charge you $3.50/GB for overage (for comparison, other legitimate companies charge less than $2/GB for overage and have bandwidth allocations that are 10X higher at the same price-points).
Note that their sales staff has quite a bit of flexibility to make the sale. I don't know what you are looking for exactly, but our experience may help you negotiate a better deal:
You should be able to negotiate a lower overage fee and a slightly higher bandwidth allocation. We were able to get a 50% increase in bandwidth and an overage fee of $2.75 when we told them that the only thing holding us back from making signing on was the limited bandwidth. Note that they only count incoming bandwidth, so make the appropriate adjustments when comparing with other companies (about 65% of our bandwidth is outgoing, I don't know if that is typical).
If our experience is representative, they will also push for a 1 year contract which will lower your rate somewhat. If you are comfortable with the pricing, a contract should not be a problem with Rackspace - after all, it is unlikely that you would be disappointed with the support.
They also offered to upgrade the drives from 36 to 73 GB in our SCSI RAID 1 configuration.
Rackspace from the support side of things are amazing. Their pricing is high if you are just comparing "features" but they are very proactive rather than just reactive and we've never had a problem with them in the 3-4 years we've been with them. There are other providers out there who are offering good deals (machines and bandwidth) that are also offering very good support - we have one server with liquidweb and so far they have been just as good on answering support requests and dealing with issues. If money is no object (!) then I'd recommend Rackspace
We were with them for a year when we first started out. The support was pretty good but as far as Plesk skills went, our current team is way ahead. I thought I could just get servers there and be worry free but I ended up on the phone to them every night because the servers were so slack. Security was non-existant and they aren't very proactive. The servers ended up getting exploited alot.
In hindsight I wish I'd gone somewhere cheaper and spent the extra cash on a real server admin to look after the servers and tickets. As far as being able to ring them up toll free and ask what "DNS is they are great and will respond. As far as being the "gold standard for dedicated server support" - have to laugh at that. They are good but you still need someone to administer your servers.
██ Laurence Flynn @ atOmicVPS LTD ██ Linux & Windows Cloud Hosting Solutions Powered by OnApp
██ Fully Managed [Shared] ► [Reseller] ► [Cloud VPS] ► [Dedicated]
██ Featuring the atOmicSTACK™ ● Speed ● Performance ● Reliability
Originally posted by dynamicnet Rackspace.com IS NOT fully managed <smile>.
But, they seem to tout it as that.
Simpli Networks, LLC :: http://www.simplinetworks.com :: Proudly 100% Owned.
Providing Affordable Managed Cloud/VPS Servers & Server Management Solutions.
We offer REAL 24x7x365 in-house support - proudly serving our customers since 2005!
Want to learn more? Give us a call - +1 (844) 4SIMPLI or email sales[@]simplinetworks.com today!
So far I havent had to lift a finger. They helped me move all the accounts over from my cPanel server. Everything else was configured and ready to go.
Even if they dont stirctly have to support with something (aka moving files from a cPanel server to a plesk one) they always offer some form of help whether its links to web guides or them just saying they will do it.
Maybe Rackspace US is a little different but thats my experience of Rackspace UK so far..