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  1. #1

    customer poblems?

    ok now this customer has broken my tos already 5 times ive helped him and sticked with him for about 3 times now, hes posted on a dozen forums saying we suck and what not and everything now hes paid 3months of service

    what should i do with him? He paid but is asking for a refund which we cannot do cause we dont offer refunds

    any suggestions?

  2. #2
    Join Date
    Oct 2003

    "which we cannot do cause we dont offer refunds" - that doesn't exactly sound like you cannot do, it sounds like you won't do.

    What exactly is stopping you from refunding his remaining amount?
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  3. #3
    Join Date
    Jun 2003
    Sometimes its worth just firing a customer and giving them a refund and tell them to find another host

    Russ Foster - Industry Curmudgeon

  4. #4
    I agree with vaserv.

    You are aware of him posting bas reviews about your site then its better you refund and let someone else suffer.
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  5. #5
    Join Date
    Jan 2004
    Stan you said the customer broke your TOS 5 times correct? So why is he still a customer? Did he break a major part of the TOS or a small part of the TOS?

    If a customer broke the TOS 5 times, and started to complain about my business I would have to say good bye! Also if the customer is giving you so much hassle I would just refund the amount left on his account and kick him to the street.

  6. #6
    If he violated your TOS and you have given him 3 wornings. Give him the boot.

  7. #7
    You've done enough and you've given him the benefit of doubt 5 times already. Fire the customer and get on with life. No refund needed.

    If the web closed at midnight, what would YOU do?

  8. #8

  9. #9
    true, i don't think you need to provide a refund since, your customer break you tos 5 times.

    Just tell your customer that you have enough of it and request him to move on to another provider.

    as for refund, it up to you but for me, it would be a case by case basis

  10. #10
    Join Date
    Jun 2005
    I think I would just issue a refund and tell him to find another host since he has broken your TOS and is bad mouthing your company on other forums.

  11. #11

  12. #12
    Join Date
    May 2004
    Baltimore, MD
    You gave him enough chances, show him the door. As many have said, and even yourself, he broke your tos 5 times. Let's repeat that, 5 times. He's not worth your time.
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