We're Hiring Again - Level 3 Support and Datacenter Ops - Defender/PowerVPS
Do you have the talent to help drive our continued success? Is problem solving and making customers happy something you enjoy? Like working with the latest and greatest hardware and software? Come and join our team!
We are currently looking to fill the following positions:
A. Multiple Full Time Level 3 support engineers, details below:
The ideal hours would be as follows: early morning to afternoon (first shift) and early afternoon until evening (second shift), times are EDT. We need to fill our weekend shifts first, with the ability to choose the days during the week to augment weekend hours. You would be responsible for handling escalated issues from our NOC staff as well as customer ticket responses which are typically Level 2 and Level 3 tickets.
Candidate(s) can work from remote location(s), but must have reliable Internet access and be responsible and available during hours of employment that are agreed upon.
We're looking for individuals who are self starters, and have prior support experience with an ISP or Hosting Provider. If you require micro-management; this isnít the job for you.
PowerVPS/Defender Hosting engineers are people who do not mind answering the "easy tickets", but also have no problem resolving level 2 or 3 support issues. We do not need level 1 engineers or outsourced firms please.
We're specifically looking for candidates who have the following experience:
- Linux OS and applications (apache, PHP, MySQL, IPtables, etc)
- Security applications (APF, BFD, etc)
- Windows OS and applications (MSSQL, Plesk, RDP, etc)
- cPanel, Plesk, and DirectAdmin (or the ability to learn the quirks of each panel)
- Fantastico, ClientExec, and RVskins
- Virtuozzo VPS Linux and Windows experience is a major plus
B. Full Time Datacenter Operations Engineer, details below:
This is a full time 1099 contract position, with occasional weekend and on-call evening hours (paid as worked).
You would be responsible for new server builds, installations, and working with the leading edge technology ranging from Virtuozzo technology to fully clustered and load balanced Linux configurations, building out cutting edge hardware and storage arrays, network and switch configuration and setup, etc. If you love the fastest servers money can buy, and enjoy working with Linux and Windows, this is the job for you!
** This position requires you to be located in our VA location, and includes an office in our main office, with daily responsibilities for our Datacenter cage at Equinix in Ashburn, VA - across from AOL and MCI. Our main office is a half-mile from the datacenter.
Salary will be based on experience and performance, with monthly bonuses paid to top performing engineers.
Employee perks include free services such as a Dedicated Server, VPS, Game Server(s), etc.
Please send your resume along with salary requirements to [email protected], please state which position you are looking to fill.
Submissions without both of these items will be prioritized last. Please also include your hours of availability that you can work. Successful candidates will be contacted by e-mail to interview further. Before hiring, all candidates will be given a brief evaluation to test general support knowledge.