Results 1 to 19 of 19
  1. #1
    Join Date
    Jan 2002
    Location
    Toronto, Canada
    Posts
    11,059

    Mute drive-thru staff at McDonald's?

    This sounds like a tabloid story, but I just heard it from a well known radio talk show host on Canada's largest radio station, telling us of his personal experience, so I give it credibility.

    This past weekend, he went through a McDonald's drive-thru in Toronto to pick up 3 egg mcmuffin breakfasts. After getting onto the highway, his passengers opened up the bag to discover there were only 2 breakfasts. Determined to make things right, he turned back and returned to the restaurant. He drove through and ordered 1 breakfast. At the window, he politely explained the problem. The cashier ignored him and put her hand out for payment. He repeated his problem to her. She then pointed to her mouth and muttered "Mmm Mmm", signifying she was mute. After asking for the Manager, it was determined that the employee was faking being mute just to process the order.



    Unbelievable. I just don't have any words to describe my thoughts on this incredible story.

    Vito
    DemoDemo.com - Flash tutorials since 2002
    DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials

  2. #2
    Join Date
    May 2005
    Location
    Atlanta
    Posts
    374
    It's amazing what people do.
    TS-Host, A Tulip Company - Hosting since 1995! - AS7219
    Shared Hosting, Reseller Hosting, Bargain Dedicated Servers and High performance Dedicated!
    http://www.ts-host.com/ -@- [email protected] -@- 1-800-977-TOWN

  3. #3
    Join Date
    Nov 2002
    Posts
    1,468
    it was determined that the employee was faking being mute just to process the order.
    huh? i dont get that part
    All life is an experiment. The more experiments you make the better.

  4. #4
    Join Date
    Jul 2004
    Location
    Manchester, UK
    Posts
    2,130
    How did pretending to be mute speed up the service time and make the process faster, I would have thought it would have made it go slower.

    Jord
    Our greatest glory is not in never falling, but in rising every time we fall. - Confucius

  5. #5
    Join Date
    Jan 2002
    Location
    Toronto, Canada
    Posts
    11,059
    The employee ended up speaking after the Manager showed up.

    Vito
    DemoDemo.com - Flash tutorials since 2002
    DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials

  6. #6
    Join Date
    Jan 2002
    Location
    Toronto, Canada
    Posts
    11,059
    Originally posted by effusionx1
    How did pretending to be mute speed up the service time and make the process faster, I would have thought it would have made it go slower.

    Jord
    Hey, not for me to figure out what nonsense was going through that employee's mind.

    Crazy stuff.

    Vito
    DemoDemo.com - Flash tutorials since 2002
    DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials

  7. #7
    Join Date
    May 2005
    Posts
    75

    Re: Mute drive-thru staff at McDonald's?

    Originally posted by vito
    She then pointed to her mouth and muttered "Mmm Mmm", signifying she was mute.
    That's a pretty low thing to do!
    HOST78 - Affordable and Reliable Canadian Web Hosting and Domain Registration
    TRY RISK FREE with our 15 day money back guarantee

  8. #8
    Join Date
    Jun 2003
    Location
    FT Worth, TX
    Posts
    5,098
    She then pointed to her mouth and muttered "Mmm Mmm", signifying she was mute. After asking for the Manager, it was determined that the employee was faking being mute just to process the order.
    same thing happened to me at Arby's except he was saying that he can't hear. I finally screamed out "you have the 2 for $3 deal up and I want that, but he charged us $6 for 2 arby's beef and cheddars.I should of asked for the manager and tell them to get someone with hearing aids to actually listen to the customer than ignore them.

    ignorance like this should cause the person to be fired.
    Kerry Jones

  9. #9
    Join Date
    Jan 2002
    Location
    Toronto, Canada
    Posts
    11,059
    I can't imagine an employee like this lasting very long. At the very least, they should be assigned to garbage duty in the parking lot for minimum 12 months.

    Vito
    DemoDemo.com - Flash tutorials since 2002
    DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials

  10. #10
    Join Date
    Dec 2003
    Location
    Fairfax, Virginia
    Posts
    6,835
    Originally posted by Kerry Jones
    ignorance like this should cause the person to be fired.
    Erm... I don't disagree that this was a pretty low thing to do, morally, but how is what the cashier did "ignorant"? I don't think that's a correct word choice; perhaps irresponsible and immature would be better.

  11. #11
    Join Date
    Nov 2002
    Location
    Under the sea
    Posts
    4,208
    Originally posted by SniperDevil
    Erm... I don't disagree that this was a pretty low thing to do, morally, but how is what the cashier did "ignorant"? I don't think that's a correct word choice; perhaps irresponsible and immature would be better.
    When someone is trying to get what they paid for and the person is basically refusing to do so you do not find that ignorance?

  12. #12
    Join Date
    Dec 2002
    Location
    chica go go
    Posts
    11,858
    faking a disablity is not cool.

  13. #13
    Join Date
    Jun 2003
    Location
    FT Worth, TX
    Posts
    5,098
    Erm... I don't disagree that this was a pretty low thing to do, morally, but how is what the cashier did "ignorant"? I don't think that's a correct word choice; perhaps irresponsible and immature would be better
    It is a pretty low thing to do especially when it delays the person on where they need to be or costing them more money than they were wanting to spend. Its very ignorant thing to do because I have a feeling they're doing it to piss people off and one of these days their going to do it to my stepdad and he doesn't take this **** so lightly as he has yelled at employees for doing dumb ****.
    Kerry Jones

  14. #14
    Join Date
    Oct 2003
    Location
    Tas, Australia
    Posts
    2,488
    Hmmm...

    Strange people think strangely. Will never understand them...
    New site: www.talkutas.com

  15. #15
    Join Date
    Sep 2002
    Location
    Toronto, ON
    Posts
    3,439
    8 times out of 10 they forget an item, be it the freakin sauce for the mcnuggets to a whole big mac. I double/triple check the order now to make sure it's all good before leaving, who's going to go back just for a big mac?. Also you have to see the kids face when you forget that bbq sauce, you end up having to drive all the way back for some sauce !
    Jean-Pierre Abboud / I'm the TekGURU
    www.Gotekky.com / Managed and Self-Managed hosting solutions
    Toll free: 1.888.915.4400 / Local: 1.514.316.1885 / Live chat
    Cloud VPS Hosting

  16. #16
    Join Date
    Oct 2003
    Location
    West Yorkshire, UK
    Posts
    2,813
    When these things happen, I often wonder whether it is the management that has told the employees to perform such a low act.

    After all, what has the employee got to lose if you pay for the right deal or don't pay because a mistake has occurred, unless the employee is on a commission based wage then not much, so why not just accept the customer is right, the only reason I can think of is because they have been told not to by the management.

    That is just my view on things, I assume then Vito, that the employee didn't ask you if you wanted fries with that.
    - Jamie Harrop

  17. #17
    Join Date
    Aug 2002
    Posts
    1,596
    This is really low...faking a disability. People don't know what it is like to be in the feet of people with disability. A mute person would be offend because that would be like making fun of that person.
    This is why I always check my food to make sure I have something. If everything is missing, I let them know: not enough meat.
    Most wing at pop-eye rarely have any meat on it. Also the workers do not wear gloves.

  18. #18
    Join Date
    Apr 2004
    Location
    Singapore
    Posts
    617
    Originally posted by indiaberry
    This is really low...faking a disability. People don't know what it is like to be in the feet of people with disability. A mute person would be offend because that would be like making fun of that person.
    This is why I always check my food to make sure I have something. If everything is missing, I let them know: not enough meat.
    Most wing at pop-eye rarely have any meat on it. Also the workers do not wear gloves.
    ya. sad to see normal people abusing this kind of disability.
    Linux System admin (since 2001)
    * cPanel/WHM, Directadmin, Apache, DNS, PHP, HyperVM, Lxadmin, Openvz*

  19. #19
    Join Date
    Jun 2004
    Location
    Bay Area -USA
    Posts
    1,738
    Maybe she didnt speak good english or something...

    I love mcDonalds... too bad its really hard to order sometimes
    <<< Please see Forum Guidelines for signature setup. >>>

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •