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Old 03-26-2002, 01:17 AM
jstanden jstanden is offline
Web Hosting Evangelist
Join Date: Aug 2001
Location: Orange County, CA
Posts: 532

Cerberus Helpdesk - Trouble Ticket System / Knowledgebase

Cerberus Helpdesk is an e-mail response system built to diminish the need for redundant, time-consuming human-interaction with your customers. The system is built to allow your support department to react quickly to inbound customer e-mail inquiries.

Using Cerberus Helpdesk you can streamline the management of your customer support, billing issues, bug tracking, sales leads & more!

Core features:
* Unlimited Tickets
* Unlimited Staff Members (Users)
* Autoresponders per Queue (open + close tickets)
* Compiled C Email Parser
* Email Parsed and Stored as Ticket
* MIME Parsing
* MySQL Database
* Ticket Content Fulltext Index Searching
* Ticket Statistics
* File Attachment Support

Staff Member / Superuser GUI Features
* Forgot Password Feature
* Create/Edit/Remove User
* Create/Edit/Remove Queues
* Add/Edit/Delete Knowledgebase Articles
* Email Notification/Watchers
* Full Permissions System/User Groups
* Ticket View Filters

* Unlimited Articles / KB Categories
* Fulltext Index Searching

* Stylesheet for Simple Customization of Scheme
* Brandable w/ Logo through Configuration

Public-user Tools (Free Add-Ons)
* Public Knowledgebase (customers can browse & search your public articles)
* Public Helpdesk Interface (customers can submit & track tickets)

Screenshots and a live demo are available at:

Jeff Standen, Chief of R&D, WebGroup Media LLC. - LinkedIn
Cerb is a fast and flexible web-based platform for business collaboration and automation.

Last edited by jstanden; 03-28-2002 at 10:04 PM.

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