We have both a positive and negative review forum so that customers can let both us and you know where we have fallen short, and what our strong points are.
AcuNett is currently overstaffed, however we are STILL training new admins. I would like to present AcuNett - Management Team's Goal for Summer 2005.
OUR GOAL FOR SUMMER 2005
25 minute average response times.
2 hour guaranteed response times. If we leave a ticket without a reply to you for 2 hours and 1 second, we will credit you 5% of your money back per ticket up to 200% of your monthly fee EACH month.
Give EVERYONE the opportunity to live the AcuNett Experience.
Continue to provide the incredible customer service and support that we're known for, for the past 4 years. This is why we have not purchased any form of advertisements in the past three years, with the exception of our upcoming WHT stickies and one previously.
I am so confident that you will love our service that I am willing to match any price on the market, including those that charge much less than we do. There is a catch: It is valid only for server management companies that I feel provide a legitimate management service. AcuNett does not advise you to register http://www.napoleon-d-management.com/ and list management for $2/month.
Terms & Conditions:
You must show proof you have been with that company for a minimum of 2 months.
We will match their rate and provide our AcuNett 24x7 service valued at ($55/month with a $35 setup).
There are no minimum terms. I am confident a long term relationship will be forged after the first month.
For those who do not have a previous management company, you will receive the first month's payment entirely FREE. The setup fee of $35 will not be waived, however.
For our own clients who would like to purchase additional management services, please email me directly at [email protected]. You will receive deals that will even surpass these offers.
Due to the anticipated high demand, we will be capping this to 25 accounts for the first two weeks.
Details can be found on http://www.acunett.com/management/
If you have any questions or comments please feel free to post them here, or for a private chat I can be reach on MSN, AIM, Email, or Skype.
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If any time you have concerns about the service, Rob or I can always be reached and we will address and rectify any issues you have.
Last edited by anon-e-mouse; 06-19-2005 at 11:31 PM.
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Server Management. Helpdesk Management. Business Management. ( AcuNett, Est. 15 Years, RateLobby 5 Stars )