Results 1 to 25 of 32
Thread: Tektonic doesn't help us
-
06-18-2005, 07:55 AM #1Newbie
- Join Date
- Jun 2005
- Posts
- 19
Tektonic doesn't help us
I am a VPS user of Tektonic Hosting ( tektonic.net/ )
we have a serious problem, we can't access our domains
(eg. tatangalar.com/forums
deplase.com )
i think the problem is about DNS and i have sent many email to Tektonic (also i have opened ticket in the help desk) but Tektonic don't answer us, we are waiting for 1 week. All of my customers call us but we can't answer them, because Tektonic doesn't help and solve this problem.
what can we do now? why don't they help or answer us? we have no debt and we have paid $ 272.83 until today.
-
06-18-2005, 08:19 AM #2Disabled
- Join Date
- Jan 2005
- Location
- USA
- Posts
- 1,379
A week response time is indeed horrible. Have you made sure your nameservers are set up correctly though? If they do not offer managed services, and it is a problem with your nameserver settings, I am doubtful what they'd do to help.
-
06-18-2005, 09:08 AM #3Junior Guru Wannabe
- Join Date
- Jan 2003
- Posts
- 32
I have had nothing but problems from Tektonic. I wanted to cancel my hosting, it took them months to respond to my ticket, I finally got somewhere when I threatned to file a chargeback. Even then it is taking forever for them to do anything.
-
06-18-2005, 10:23 AM #4Newbie
- Join Date
- Jun 2005
- Posts
- 19
Re: Tektonic doesn't help us
Originally posted by falan
I am a VPS user of Tektonic Hosting ( tektonic.net/ )
we have a serious problem, we can't access our domains
(eg. tatangalar.com/forums
deplase.com )
i think the problem is about DNS and i have sent many email to Tektonic (also i have opened ticket in the help desk) but Tektonic don't answer us, we are waiting for 1 week. All of my customers call us but we can't answer them, because Tektonic doesn't help and solve this problem.
what can we do now? why don't they help or answer us? we have no debt and we have paid $ 272.83 until today.
can you give these nameservers?
ns1.nisasoft.com (only this response)
ns2.nisasoft.com (not response)
ns3.nisasoft.com (not response)
ns4.nisasoft.com (not response)
ns5.nisasoft.com (not response)
-
06-18-2005, 10:32 AM #5Big fan of RajiniKanth!!!
- Join Date
- Sep 2004
- Location
- Chennai , India
- Posts
- 4,632
the first wrong thing, plz do answer your clients calls regarding the problem, coz if your host does not answer well to you that does not mean u should do they same.
-
06-18-2005, 10:37 AM #6Aspiring Evangelist
- Join Date
- May 2004
- Location
- Atlanta
- Posts
- 412
Why not call them?
1-888-835-1003
-
06-18-2005, 10:51 AM #7Newbie
- Join Date
- Jun 2005
- Posts
- 19
Originally posted by LBX
Why not call them?
1-888-835-1003
-
06-18-2005, 12:42 PM #8Web Hosting Master
- Join Date
- Aug 2002
- Posts
- 2,631
Originally posted by falan
because i believe that my english is not very good, i really don't know that i can speak english on the phone or not i am turkish
Just take 1 IP for each nameserver and register them at your domain name registrar.YourCheapHost.com - Low cost multi domain hosting solutions. [Legal adult content friendly]
Reliable web site hosting is our motto. We have Alertra stats to back that up.
Proven provider of high quality shared and reseller accounts since 2002.
-
06-19-2005, 07:36 AM #9Newbie
- Join Date
- Jun 2005
- Posts
- 19
Originally posted by net-trend
If it's a nameserver issue, it's simple to fix. What IPs were you assigned to the VPS?
Just take 1 IP for each nameserver and register them at your domain name registrar.
ns1.nisasoft.com: 72.9.228.87
ns2.nisasoft.com: 72.9.228.90
how can we fix it? please help
-
06-19-2005, 11:15 AM #10Newbie
- Join Date
- Jun 2005
- Posts
- 19
is there anybody who help us?
-
06-19-2005, 11:36 AM #11Web Hosting Master
- Join Date
- May 2003
- Location
- Central Long Island, NY
- Posts
- 657
If your host does not support you then it's time to do a chargeback and move on to a company that will!
-
06-19-2005, 11:37 AM #12Web Hosting Master
- Join Date
- Oct 2000
- Location
- Toronto
- Posts
- 1,110
According to dns report,
A timeout occurred getting the NS records from your nameservers! None of your nameservers responded fast enough. They are probably down or unreachable. I can't continue since your nameservers aren't responding. If you have a Watchguard Firebox, it's due to a bug in their DNS Proxy, which must be disabled..
-
06-19-2005, 11:46 AM #13Web Hosting Evangelist
- Join Date
- Jul 2004
- Location
- UK
- Posts
- 518
Originally posted by falan
because i believe that my english is not very good, i really don't know that i can speak english on the phone or not i am turkish
How can you be so sure they've got your email?
-
06-19-2005, 11:52 AM #14Web Hosting Master
- Join Date
- Oct 2000
- Location
- Toronto
- Posts
- 1,110
I agree with webmate. From the posts that I have read, your English is perfectly fine. Quite frankly, your grammar is much better than many native North Americans.
-
06-19-2005, 12:18 PM #15Web Developer
- Join Date
- Feb 2003
- Location
- Connecticut
- Posts
- 5,460
Originally posted by aingaran
I agree with webmate. From the posts that I have read, your English is perfectly fine. Quite frankly, your grammar is much better than many native North Americans.
-
06-19-2005, 12:24 PM #16Newbie
- Join Date
- Jun 2005
- Posts
- 19
thanks
i have just called that number, but if i don't misunderstand, it doesn't accept phones outside U.S.A
i will become crazy
-
06-19-2005, 01:18 PM #17Newbie
- Join Date
- Jun 2005
- Posts
- 19
i am not sure what is the problem exactly.
IP's which are given by Tektonic or my nameservers?
-
06-20-2005, 12:40 AM #18Web Hosting God
- Join Date
- Dec 2001
- Location
- Above The Clouds
- Posts
- 7,223
Were you given IPs when your account was set up? If you were you can register your own nameservers with those IPs:
ns1.tatangalar.com
ns2.tatangalar.com
If you use tatangalar.com for the nameservers then you create these nameservers at the registrar which in this case is dotregistrar.com.██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
-
06-20-2005, 03:08 AM #19Web Hosting Master
- Join Date
- Aug 2002
- Posts
- 2,631
Originally posted by falan
i believe that it's certainly nameserver issue..
ns1.nisasoft.com: 72.9.228.87
ns2.nisasoft.com: 72.9.228.90
how can we fix it? please helpYourCheapHost.com - Low cost multi domain hosting solutions. [Legal adult content friendly]
Reliable web site hosting is our motto. We have Alertra stats to back that up.
Proven provider of high quality shared and reseller accounts since 2002.
-
06-20-2005, 07:37 AM #20Newbie
- Join Date
- Jun 2005
- Posts
- 19
Originally posted by net-trend
Have you registered the above IPs to the respective nameservers? If you have, it's time to take a look at your DNS records for nisasoft.com and fill in the blanks.
I have checked my nameservers and there aren't any problem with them.
still i don't know what i will do.
Tektonic don't reply my ticket and emails, i can't phone them, because they don't accept any phone outside USA if i don't misunderstand
-
06-20-2005, 07:53 AM #21Web Hosting God
- Join Date
- Dec 2001
- Location
- Above The Clouds
- Posts
- 7,223
You're pointing your domain at ns1.nisasoft.com and ns2.nisasoft.com. If these aren't your own personal nameservers then try creating your own as I laid out before.
██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
-
06-20-2005, 08:12 AM #22Newbie
- Join Date
- Jun 2005
- Posts
- 19
these are my own personal nameservers
you mean that
I should forward ns1.tatangalar.com and ns2.tatangalar.com to 72.9.228.87 and 72.9.228.90, don't I?
-
06-20-2005, 08:24 AM #23Web Hosting God
- Join Date
- Dec 2001
- Location
- Above The Clouds
- Posts
- 7,223
If ns1/ns2.nisasoft.com are your personal nameservers and 72.9.228.87 and 72.9.228.90 are the IPs provided then you've done nothing wrong:
http://dnsstuff.com/tools/lookup.ch?...ft.com&type=NS
Looks like teh IPs are correctly routed to your server in which case Tektonic are the only people that can help you.██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.
-
06-20-2005, 08:31 AM #24Aspiring Evangelist
- Join Date
- Aug 2001
- Location
- Richmond, Va
- Posts
- 387
Originally posted by NexDog
Looks like teh IPs are correctly routed to your server in which case Tektonic are the only people that can help you.
As I see it now:
1)
tatangalar.com
nameservers:
ns1.nisasoft.com (ok)
ns2.nisasoft.com (ok)
BUT, there are NO records for tatangalar.com
2)
deplase.com
nameservers:
ns2.unixbsd.info (I assume, needs to be ns1.nisasoft.com)
ns3.unixbsd.info (I assume, needs to be ns2.nisasoft.com)
AND, I noticed that you HAVE records for deplase.com on ns1.nisasoft.com
BUT, they point to 69.50.161.74 / custblock.intercage.com
I assuming that nisasoft.com ( Sakarya,Turkiye) is HIS primary domain for the VPS account with 2 of HIS ip's being used for
ns1.nisasoft.com ans ns2.nisasoft.com, and managed using cPanel
Plesk or DirectAdminLast edited by bdsnyder; 06-20-2005 at 08:41 AM.
-
06-20-2005, 08:39 AM #25Newbie
- Join Date
- Jun 2005
- Posts
- 19
Originally posted by bdsnyder
Yes, but this is a *VPS* account. DNS (bind) is managed my the user.
Originally posted by bdsnyder
As I see it now:
1)
tatangalar.com
nameservers:
ns1.nisasoft.com (ok)
ns2.nisasoft.com (ok)
BUT, there are NO records for tatangalar.com
i don't have enough information about these subjects.
Originally posted by bdsnyder
2)
deplase.com
nameservers:
ns2.unixbsd.info (I assume, needs to be ns1.nisasoft.com)
ns3.unixbsd.info (I assume, needs to be ns2.nisasoft.com)
AND, I noticed that you HAVE records for deplase.com on ns1.nisasoft.com
BUT, they point to 69.50.161.74 / custblock.intercage.com
yes, i forwarded it another server, because it doesn't work. my customer want another server. when we solve the problem, i'll get backup from old server