I hope I put this in the right forum, if not mods please move this.
I have installed and am using Cerberus Help Desk for my clients. It has been great so far (very easy to use) and I really like it.
I have 2 questions however.
1) Is there a way to send a ticket to customers? I know I can just email them, but I would like the ticket to be seen inside the help desk system. For example, a ticket with login information for a new service that they have ordered.
2) Does anyone have or know where to get an announcement mod (similiar to Kayako e-support). I know that there are some out there, but I've had no luck finding them.
Any help would be great,