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Thread: Gazzin woes

  1. #1

    Gazzin woes

    Hi,

    I've been with Gazzin for I think 10 months, and I've seriously gotten tired of the server they are hosting me on. Panda is a lousy server, after being promised my sites would be moved to a better newer server by William months back, here we are this week with bits of Panda dying, and the rebuilt Panda still having issues.

    In terms of support, and people, they seem nice, although I can't begin to count how many times SSL stopped working, or how many times they compiled PHP without support for XSL, only to have to recompile it when they get a TT from me.

    The recent issues with Panda have made me seriously consider moving away from Gazzin.

    On one hand I would like to stay with them because the people running it seem nice, on the other the frequent downtime on Panda is really annoying.

    If anyone here knows of a better host offerring the same if not more as Gazzin's reseller 1 plan, I am all ears.

  2. #2
    Join Date
    Sep 2003
    Posts
    79
    I absolutely agree.

    Panda is the worst server EVER!
    Even when websites are accessible, pop3 stops working atleast twice a week.
    Sometimes its even the case that the pop3 connect but it doesn't accept passwords (something wrong with the database?).

    When you ask Gazzin support (on their website) they ask to open a ticket every time. I don't understand the need for this support chat when all the pre-sales information is clearly displayed on the website and they can't acutally help in other department.
    I'm pretty sure its one person behind the chat, despite the fact that they make it appear as though they have a good 20 staff working for them - all of them brainless twits with no admin rights on the servers.
    The only person I have found to be of any help is William but he seems to be uncontactable most of the time.

    I feel as though Gazzin think of all their customers as kids. On my Gazzin account, serious emails are sent/received and websites have equal importance - I value my hosting but I dont think Gazzin values my custom.

    Then again, I do blame myself for not spending more money.
    It is not a fact of life - you get what you pay for.

    The problems with panda went on too long. It is only after hard disk failure that they realise the server needed to be rebuilt. However, I have lost faith and plan to move my hosting elsewhere in the near future.
    If it's free, I'll take it.

  3. #3
    Join Date
    Nov 2002
    Location
    South Carolina
    Posts
    28
    Just looking at their plans I am not quite sure how they do not oversell their services. If they have 120 GB hard drives in their servers and sell 3.5gb of space at $6.95/mo the most clients they should put on the server is 34 to not oversell. Even so you can prob safely get away with 45 maybe 50 even at that you are at $350/mo net. After server, support, management, and all the other fees come into place you are probably loosing money and that is depending on what type of servers they use and I am guessing they are not dual xeons. I would say they go north of 80-120 clients per server. And when you put that many resellers on a server you are looking for a mess generally. But at $6.95/mo if you can put up with the service and servers its not a bad deal Just thought I would give my business insight
    Chris Mullins
    http://authenticnetworks.com
    ::Web Hosting Simplified::

  4. #4
    Anworks,

    Our servers are on the following specs dual xeon 2.6+ 2GB RAM + and finally serial ata 250 GB with raid 1. Do we oversell? So far shouldnt be a problem as we do not squeeze more than 50 per server we maintain.

    Do we make a huge chunk out of it due to server hardware / staff/ management? Well you can say we have other subsidary doing this as gazzin.com is not our only operations.

    Why do we operate gazzin for so little? It is entirely for the customers. When operating Psychz Networks we had many requests for budget resellers or those who require cheap solution for start up companies. At the time we were unable to offer it as we will need to properly plan the resources.

    What do we get out or gazzin? Mostly research, almost 1 year of operations we have been able to research how spammers hide their script, how to catch bad scripts, as well as implementing other security resources, mange resources, and finally optimizations for our clients which we serve on a corporate level.

    Does this mean that clients of gazzin are guniea pigs? No, we do many things by implementing scripts to watch load as well as any complaints we take seriously by finding solutions to such problems.

    Do we have other plans for gazzin? We sure do although many believe this is a budget reseller and believe that it will fall just like many budget reseller that are fly by for us that isnt the case as gazzin isnt our primary cash flow.
    Psychz Networks - Enterprise Servers & Data Center Professionals
    ★24/7 On-Site Support - Premium Server Hardware
    ★Facilities: Los Angeles, CA - Dallas, TX | Tier-4 Data Centers
    ★Dedicated Servers - Colocation - Psychz DDoS-Shield™ On-Premise Mitigation

  5. #5
    Join Date
    Dec 2004
    Posts
    258
    I want say, that use GAZZIn about 6 month's. For this time I found my first customers. Now I moving for dedicated server.
    Yes. Was some down in GAZZIN, and Panda had problem. But everytime tech support quickly response for any problem's and help me and other resellers. I think GAZZIN one of the best in Reseller market!

  6. #6
    Join Date
    Nov 2002
    Location
    South Carolina
    Posts
    28
    Your numbers do not make since. You say you are running xeons with 250gb drives but only putting 50 clients per server? It sounds as if you are barely breaking even before you have to spend money on support and then more resources on the "research" that you are doing on spammers that you let on your servers. Almost every spammer that I have had on my server has come from a fraudulent order and they normally compromise the server when they are on it. I have only had one spammer in the last year get through my security checks for new orders. It sounds to me like you welcome them as a research projects. That’s great that you are doing research on them but I dont think a live server is the place to do it. Maybe you should put on your site that our reseller plans are not our primary source of income and we do research on spammers that get on our servers to try to find new ways to effectively combat them. This is not something that people want to hear. I am not going to get into the what ifs of your business because it is honestly not mine to get into. But for you to make post saying we are using our clients as research . Best of luck to you and your clients.

    Regards
    Chris Mullins
    http://authenticnetworks.com
    ::Web Hosting Simplified::

  7. #7
    Conveniently clanosiris doesn't respond to my post about not being happy with Gazzin.

  8. #8
    Hi Riffola,

    I totally agree with you thus we reloaded a brand new system for panda as well as fixed most of the problems. XST we have implemented new ways to compile our settings so that shouldnt be a problem.

    As for SSL we have it on monitor which is simliar to http surprise it is still a problem. However, we'll look for it further.

    As for Anworth response well you dont really deal with resellers then jsut because they are "legit" doesnt mean the reseller themselves will have customers that will compromise the stability of the server. As for my previous post please read through it carefully I stated what WE get out of it as we do not make much out of it. But one can see that we try our upmost hardest to ensure stability. Comon now with over 20+ ded servers doesnt it tell you something? Being in the hosting industry is a learning process implementing what works and what doesnt work. Thus we learn quite alot from gazzin and will be implementing more product lines for this subsidary. I stated that our primary goal for gazzin isnt for cash flow as we have other subsidary to do this. If you looked at most of the budget reseller most will not survive unless they have another type of cash flow. The amount of revenue and let alone profit is very min if one is to "believe" they are to obtain profit from such operations. Thus you learn to manage resources as well as other things.

    As for figures not "adding up" well you dont really know much on our expenses but we were able to effectively allocate them without any problems so far.
    Psychz Networks - Enterprise Servers & Data Center Professionals
    ★24/7 On-Site Support - Premium Server Hardware
    ★Facilities: Los Angeles, CA - Dallas, TX | Tier-4 Data Centers
    ★Dedicated Servers - Colocation - Psychz DDoS-Shield™ On-Premise Mitigation

  9. #9
    I have same problems too.

    my php scripts never worked correctly.
    Last edited by Mouse_103; 03-17-2006 at 02:11 PM.

  10. #10
    Join Date
    Aug 2004
    Location
    California
    Posts
    127
    Quote Originally Posted by clanosiris
    If you looked at most of the budget reseller most will not survive unless they have another type of cash flow.
    WHT secret of the century. When will they learn?

  11. #11
    Join Date
    Jan 2006
    Posts
    82
    Quote Originally Posted by clanosiris
    Anworks,

    Our servers are on the following specs dual xeon 2.6+ 2GB RAM + and finally serial ata 250 GB with raid 1. Do we oversell? So far shouldnt be a problem as we do not squeeze more than 50 per server we maintain.
    Sorry, I am on a 2.4 Ghz machine.

    Quote Originally Posted by clanosiris
    Why do we operate gazzin for so little? It is entirely for the customers. When operating Psychz Networks we had many requests for budget resellers or those who require cheap solution for start up companies. At the time we were unable to offer it as we will need to properly plan the resources.
    When Gazzin was started, Psychz Network name was used but no Emails were responded. Now it seems people behind Psychz Network are trying to rejenuvate Psychz.

    Quote Originally Posted by clanosiris
    What do we get out or gazzin? Mostly research, almost 1 year of operations we have been able to research how spammers hide their script, how to catch bad scripts, as well as implementing other security resources, mange resources, and finally optimizations for our clients which we serve on a corporate level.
    So we resellers pay for your research & learning

    Quote Originally Posted by clanosiris
    Do we have other plans for gazzin? We sure do although many believe this is a budget reseller and believe that it will fall just like many budget reseller that are fly by for us that isnt the case as gazzin isnt our primary cash flow.
    Clients / Server : 50

    Avg. Price : $ 10.00 / Mo. / Client

    So you bill $ 500 / Mo. / Server

    Quote Originally Posted by clanosiris
    as gazzin isnt our primary cash flow.
    Exactly said as frequent problems shows the lack of interest towards Gazzin as it does not earn enough cash.

    Finally....

    Is it Gazzin.com or Gazzin.org ?

  12. #12
    Join Date
    Jan 2006
    Posts
    1,915
    Gazzin is all over WHT. I didn't know it was this big of an issue. I did see one reply from Gazzin but based on all these replies you would think they would want to defend themselves in some fashion.. I guess not.

    -Jay
    KnownHost Managed VPS Specialists
    Toll Free: (866)-332-9894
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  13. #13
    Join Date
    Aug 2005
    Posts
    529
    riffola, you've been on gazzin for 9.9 months too long, you really should find another host, there are others out there in the similar price range who are significantly more reliable.

  14. #14
    I gave Gazzin's free trial a shot a little over a year ago. They were so bad that I was out of there after two weeks. From there I went to Site5. Much better. Been with them a year now. But, I keep getting the feeling that resellers are the red headed step children of Site5's business model. So I will soon be yanking my clients at Site5 over to Httpme. I've had a seperate account over at Httpme for over 2 and a half years now. And I've never ever thought of moving my Httpme account elsewhere. Frankly I'm starting to think that any company that offers shared hosting and reseller hosting has a conflict of interest. A company that only offers reseller hosting will understand your needs much better, and they will most likely have a full upgrade path as your business expands. Yes Httpme is very expensive cost wise compared to Gazzin and the other "budget" resellers. But, I always think about how my clients think about our service. Once a client starts hosting with us, they won't even think about going anywhere else. And that is the bottom line in this game.

    ~;-)

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