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  1. #1

    * A horror story with a host

    I would ike to share my experience I have had with a host.

    Before doing so, I'd like to inquire a little bit about the do's, don'ts, and ettiquite about posting such a topic.

    This host has done something that no host should be able to get away with if I can prevent one other person from having a horrible experience like I have, I will feel I have done the community a great service.

    Anything I should keep in mind before proceeding?
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  2. #2
    Join Date
    Nov 2002
    Location
    Lakeport CA, Clear Lake
    Posts
    1,856
    As far as I know, just tell the truth and try not to exaggerate.
    Everyone is entitled to MY opinion.
    CatfishEd.com
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  3. #3
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    9,852
    You should post your experience if it is accurate.
    Make sure you have moved on from your host and have all of your back ups before saying anything inflammatory.
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  4. #4
    Join Date
    Mar 2003
    Location
    United States
    Posts
    3,675
    As the others have said, post accurate information. If something along the way was your fault, acknowledge it. However, just stick to the truth and you'll be fine. There isn't really much else to say - DO tell the truth and DON'T tell a lie. That's both the do's and don'ts.
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  5. #5
    blue27, I wish I had. I am locked out from my files and have been told they have been deleted.

    ...I'm typing up my story now
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  6. #6
    Join Date
    Dec 2002
    Location
    Prince Edward Island
    Posts
    2,287
    Agreed, make sure you stick to the truth, nothing less. Also remember to stick to the honest truth, not the truth in ones eyes. Its much easier to tell the fiction from fact when it comes to reading events and we've seen numerous people come here and try to tell a "truthfully" story only to be proven a liar by the host reply. Therefore, bottom line is, strick to the truth, nothing but the truth, and only the truth.
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  7. #7
    Join Date
    Dec 2002
    Location
    Prince Edward Island
    Posts
    2,287
    Also, don't use the words "trust me". Explain the situation and not just "trust me".
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  8. #8
    well, what I'd really like to do is post the support chat transcript so you can see exactly what happened. This is what got me in trouble to begin with. I was in a forum at one of my good-and-reliable hoster's web site forums and was just discussing my bad experience with the other host.

    This bad host saw this (that I told all honestly and openly, exactly what happened) and they said I was violating copywrite laws, since their chat is their "written material".
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  9. #9
    I signed up with a host I found in a hosting directory with good ratings. I signed up with a entry level account to try them out, in thoughts of going with one of their reseller accounts.

    As time went on, I received an email from them telling me I need to make another payment or they would cancel my account. I was ok with this since I liked their control panel and the tools they provided, and because of this, I wanted to drop the entry level account and go with their reseller account. This all went fine. I got my reseller account. To my knowledge, my basic account was cancelled.

    It wasn't long before I needed some support to accomplish some fundamental configuration on items in my account. To make this as concise as possible, here is what I experienced from their support:

    I have been told by them I'm not allow to quote them in any way...Any quotes here are paraphrases or the general idea of their communication. I have full chat transcript of most, if not all, of my conersations with them of their exact wording.

    • I was told to look at their support pages instead of getting my question answered
    • I asked to be linked to the exact information that pertained to my question
    • I was told "no - go look yourself"
    • I had looked, and asked again where it was
    • I was then told I'd have to send in a ticket to get it done.


    This type of thing happened more than once and also seemed like I was dealing with the same tech when contacting them.

    One of these situations is when I needed a new web setup. In the past with other hosts I needed to use front page server extensions to create sub webs. After going around and around with the tech on how to get things setup, I think he was actually learning for the first time himself (but that is speculation). Finally I get a chat response on how to do it, but it had a "Mike said: do this....do that, etc.". So it seemed that another tech was telling him what to tell me and he was just pasting in his response.

    As I remember this chat had gone on for about an hour, or at least 45 minutes. Again this was a situation where he ended up telling me "just send in a ticket and we'll do it", and I kept persistent because I knew there had to be a way in their control panel or some tool for me to do it since I would be doing it very often and didn't want to rely on them doing things that I had to continually wait on.

    During this long chat (in getting front page extensions installed and configurable), I was told to simply open up front page on my computer and turn it on. I asked him if he understood I was talking about SERVER SIDE extensions. Again, he was telling me to open up front page on my workstation. I told him I don't have Microsoft Front Page (part of MS Office) and have no need for it. He exclaimed with a 4 letter word that started with the letter S. Then he asked me why I was pestering him...asking why I have to ask him so many questions.

    ...crap...i probably need to break this up...this is getting long.
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  10. #10
    ok, so the main reason I needed to go with this other hosting company was that I needed lots of little sql server databases and they offered space and bandwidth and you could have as many databases with that space and bandwidth. My current good host only provided me one sql server database, and that was a problem.

    As I had learned from dealing with this bad host, in order to have a database setup with me having complete control, I had to create the database in their control panel, then send a ticket in asking for dbo access.

    You never knew when they would complete a ticket when you sent in an email. If you got them in chat, they would be right there helping you, but if you needed something done, they would have you send a ticket. After a while and possilbly hours, when you go into the chat and inquire about the status of a ticket, they would say stuff like "yes! I'm actually completing that right now".

    One night I had a new client from the UK who wanted an account. He was asking to expedite the account creation as much as I could. One of the steps involved a sql server database. I had everything setup and was waiting for these people to grant dbo access on a ticket. I was also waitin on a similar ticket for dbo access that had been in the queue for hours. I went to their chat and was told "actually, I am just now wrapping that the new db account not the old one) up". The new account was the one I really needed anyway, so I was like "ok, great". An hour goes by and no ticket confirmation. Meanwhile I'm trying this script that keeps getting access denied thinking they did it, but just failed to send me out a confirmation.

    I get back in the chat, and posted my ticket number...then its like the tech went to lunch...no response...I'm like "hello, are you there?"...after several minutes I'm thinking something may not be working right in the chat, and closed it.

    My new client is now asking me on the status of his new account.
    I open a new chat window. Now, I get no tech response at all. Out of the dozen or so times going on their live chat, they respond in seconds. This time, no one responded. It said that their support staff was busy with other customers.

    I waited and waited. I started to think they were like "this guy is getting pushy, so now we're going to move him to the bottom of the list, HA HA". this was speculation at the moment, but was later found to be true...
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  11. #11
    Join Date
    May 2004
    Location
    Atlanta
    Posts
    412
    Okay, so what is the name of this horrible hosting company?
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  12. #12
    Join Date
    Sep 2000
    Location
    Alberta, Canada
    Posts
    3,109
    Definitely sounds like things got way more complicated than it should have. One of the reasons for the popularity of Control Panels is the ability of Clients to do more things themselves -- much faster for everyone.

    Sounds like a private Control Panel is being used/provided that does not allow the freedom most commonly used ones do. Also sounds like this is a Hosting account on a Windows Server. That would greatly limit one's selection of Control Panels but I'm sure by asking around and reading various posts, here and at other Forums, you can get info on a good Hoster and Control Panel.
    PotentProducts.com - for all your Hosting needs
    Helping people Host, Create and Maintain their Web Site
    ServerAdmin Services also available
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  13. #13
    So, while the chat window with many many lines of "please wait and a representative will be with you soon", I pick up the phone and call. As soon as I get a human on the line and give him a ticket number and give him a little background info, he tells me if the tech said he/she was working on it, they are working on it. Now this was an hour after the tech told me they were doing it right then and that I would get an email in a few minutes.

    As I was talking to this person on the phone, the tech suddenly comes on the chat, "how may I help you". I told the tech on the phone, "ok, thanks" since I had the other tech on the chat, which I believe to be the same person.

    NOTE: This bad host has told me what I can do which is quote myself, but just not them.... so below when I say "tech", it is a paraphrase and not their exact words. They said if I were to quote them it is a violation of a US copywrite law:

    Me: i'm having a hard time getting this issue resolved tonight...I've been in several chats where the operators stop responding... am I not doing somethign right?

    Tech: You should be doing this yourself in the control panel

    Me: How do I do this?

    Tech: We almost didn't fill this ticket for you!!
    Tech: Login to your control panel and read the PDF.

    Me: You almost didn't what?

    Tech: You should also watch our flash movies
    Tech: (he actuall put this in caps) YOUR TICKETS ARE DONE

    Me: well, I had asked someone in the past about this and they told me I had to request a ticket for this and that it wasn't available in the control panel.

    Tech: The status of your tickets is closed

    Me: Could you refer me to the exact link?

    Tech: www.blazernetwork.com/support/

    Me: I'm talking about a link to a specific video or article

    Tech: no, you go and find it yourself

    Me: I get a 404 error on your link

    Tech: Its better for someone like you to fill out a ticket than doing it yourself
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  14. #14
    >>Okay, so what is the name of this horrible hosting company?

    http://www.blazernetwork.com/

    http://www.blazernetwork.com/images/topbanner-new.gif

    this is only the tip of the iceberg...there is much much more.
    Last edited by DeveloperMCT; 06-15-2005 at 12:21 AM.
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  15. #15
    Join Date
    May 2004
    Location
    Atlanta
    Posts
    412
    HAHAHAHA OMG this is BlazerNetwork!! ROFL AHHH Leave
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  16. #16
    Join Date
    May 2005
    Location
    Honduras
    Posts
    93
    Yes, specify and i don't see much of horror but lame techies, still customer service seamed awfully bad mouthed and used a lot of offensive language or at least you can say they weren't polite.
    CellShade.

    Some noob who likes to hang arround here.
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  17. #17
    The accusation of violation of US Copyright laws is funny enough.
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  18. #18
    The control panel they use is H-Sphere, by the way.
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  19. #19
    Join Date
    May 2004
    Location
    Atlanta
    Posts
    412
    And it is not copyright to quote them either lol What do you think logs are for? Why do they offer to e-mail them to you at the end? Post them all. I would like to see this one-man company do something. Since they are in Atlanta, maybe I will pay them a surprise visit tomorrow, haha.
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  20. #20
    Join Date
    May 2005
    Location
    Honduras
    Posts
    93
    Post complete log, liberty of speach, if you saw a copyright logo after each word they typed, then it's copyright, if not then no lol.
    CellShade.

    Some noob who likes to hang arround here.
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  21. #21
    hmm....ok now I'm thinking about posting it all...

    Do you know if I could be sued on this?
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  22. #22
    Join Date
    May 2005
    Location
    Honduras
    Posts
    93
    You can't be sued, if the thing on chat, did they put a copyright messege after each type?like This sentence is copyright proteced, if so then don't post it if it didn't then you are free to post.Besides liberty of speech, and wat they did to you to threaten you about chat is black mail.
    CellShade.

    Some noob who likes to hang arround here.
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  23. #23
    Join Date
    Apr 2005
    Location
    Washington Metro Area
    Posts
    40
    For legal advice I highly suggest that you seek out an attorney. Also, for future reference, and your protection, I suggest you never take any legal advice from the members of a forum.

    Also I noticed that the "Bad Host" as you call it, has a working support area, the link is:

    http://blazernetwork.com/Support/

    not

    http://blazernetwork.com/support/

    It is case sensitive, they really should put in a redirect for their support section...

    Best of luck with your future hosting endeavors...
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  24. #24
    Join Date
    May 2005
    Location
    Honduras
    Posts
    93
    To what i am concerned, when did he say the host name?
    Also a host with a 3 month expired SSL CERTIFICATE doesn't sound good to me, Otrell The above i mentioned is real, you can't copyprotect words, star wars doesn't copyprotect light saber.
    You can't make words be copyrighted, hence sentence like Got Milk? If so then you are not allowed to post a single word on this forumn as soe persons or host might copyright the words you typed .
    CellShade.

    Some noob who likes to hang arround here.
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  25. #25
    ok...

    here we go. I'll let you guys know of the court proceedings if they start.

    I am Darren, btw.

    Please wait for a site operator to respond.
    You are now chatting with 'Ilya B'
    Your Issue ID for this chat is LTK3201464052X

    Ilya B: Hi how can i help you?

    Darren: Dear Darren Neese, We are sorry to notify you of suspending your account: Login: apm825 Account ID: # 205869_0 Plan: Reseller Lite Your account has been suspended because Unpaid balance on second account.

    Darren: I need to get this resolved

    Ilya B: Your account was suspended for two reasons
    Ilya B: 1. you have an existing account with us which is over 2 months past due

    Darren: i was told you guys were going to cancel myu windows lite account and I was ok with that...

    Ilya B: we do not have any cancellation request for it

    Darren: why wasn't that cancelled when you said you were going to do it

    Ilya B: 2. You have violated our tos by posting copyrighted material from our company

    Darren: so...because i'm not paying for one, you cancel both accounts?
    Darren: i have production databases on my 2nd account
    Darren: the reseller accoujnt
    Darren: clients

    Ilya B: Well as i said even if the other one was paid for at this point or cancelled there is still the second issue of a violation of our tos

    Darren: what are you talking about?
    Darren: what violation?

    Ilya B: You have posted copyrighted material and internal company information

    Darren: i have no idea what you are talking about
    Darren: what are you talking about?

    Ilya B: Your post on another company's forum regarding chat conversations within our organization
    Ilya B: All material written by us is copyrighted by us

    Darren: within your organization?
    Darren: it was between me and a tech who was cussing at me
    Darren: it wasn't a private meeting in your conference room

    Ilya B: Once again anything written by us is copyright by us and cannot be reproduced or posted without our permission
    Ilya B: You are free to post anything you wrote

    Darren: i wasn't aware of that

    Ilya B: It also violates our Tortious Conduct
    Ilya B: clause

    Darren: "rule"
    Darren: your what?

    Ilya B: its not a rule its a u.s. law regarding copyright and our copyright notice is on every page of our site
    Ilya B: Heres a copy of the clause from the TOS you agreed to
    Ilya B: Tortious Conduct
    Ilya B: No one shall post defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

    Darren: ok, so what do you need from me to get things turned back on?

    Ilya B: You will need to remove the copyrighted material and show proof of its removal

    Darren: how do i show you proof?

    Ilya B: 2. fix the billing on your existing account and cancel it if you no longer need it or provide a ticket number in which the cancelation occured
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  26. #26
    Darren: how do I show proof of its removal?

    Ilya B: Send in links to sites where this copyrighted material was posted and show the same links and that the material is no longer there

    Darren: here is the link now:
    Darren: http://www.crystaltech.com/forum/top...TOPIC_ID=11473
    Darren: with it on it...
    Darren: now i'll go and delete it, ok?

    Ilya B: We will also be contacting all the places that have this posted and let them know of the copyright infringement

    Darren: all the places?
    Darren: what places are you talking about?
    Darren: its was on your forums for weeks

    Ilya B: Any other places we find such information posted

    Darren: ok, fine.... so my account will be enabled once I delete the post on crystal techs' site?

    Ilya B: there is still the issue of the billing on your other accoutn with us

    Darren: ok...cancel it please!
    Darren: the windows lite...
    Darren: not the reseller account

    Ilya B: You will need to send in a request to [email protected] that is the only way cancellations are handlged
    Ilya B: handled
    Ilya B: prior to its cancellation it needs to have its unpaid balance paid

    Darren: i was emailed before I signed up with the reseller account that the 1st one was going to be cancelled that day
    Darren: why was it not cancelled?
    Darren: or is this your way of getting more money out of me?

    Ilya B: Do you have a ticket number for your cancellation?
    Ilya B: All emails you send in are automatically replied with a ticket number

    Darren: the email told me to send in no such ticket
    Darren: why would I need to send any emails when the email you sent me said it was being cancelled?
    Darren: that's the whole reason I went with the 2nd account anyway

    Ilya B: How could we send an email that your old account would be cancelled if we had no cancellation request from you?

    Darren: because the 1st was cancelled and I wanted a reseller account anyway...i used the windows lite to see how you guys were
    Darren: how could you?? you did...would you like me to send it back to you?
    Darren: or post it on another forum?

    Ilya B: Yes please send it in
    Ilya B: We are already contacting crystal tech for removal
    Ilya B: that is fine your account will remained cancelled

    Darren: i sure will...will you please reenable my reseller account until we get this resolved?

    Ilya B: We will go ahead and fully cancel both of them now as you appear to want to commit more violations of our TOS and Copyright

    Darren: is that a threat?
    Darren: or is that what you're doing?

    Ilya B: No that is the action we are going to take because you have just threatened to violate our tos again

    Darren: so even if I take this post off of crystal tech, you're still going to cancel my account?

    Ilya B: Well you have just made threats to violate our copyright and tos again

    Darren: no, i was just returning a smarty comment that was given to me seconds before. there is a difference
    Darren: i didn't say "you either do this or i'm going to do that"
    Darren: like you are doing now

    Ilya B: I have explained our decision to you and it is based entirely on your statements above

    Darren: ok, so...you're cancelling my accounts?
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  27. #27
    Ilya B: Yes your accounts will be cancelled because you have made no efforts to fix the violations of our tos and have stated that you have no problem violating it again along with our copyright

    Darren: if you say so
    Darren: are you guys proud of how you treat your customers?

    Ilya B: You violated our TOS and Copyright therefore your account was suspended.

    Darren: did you read what your tech said to me?

    Ilya B: That is exactly what our TOS says will happen should you choose to vioalte either
    Ilya B: This has nothing to do with what was said. If you had a problem with a tech you need to bring it up to us, not violate the agreement you agreed to or post our copyrighted material.

    Darren: don't you think potential customers should be made aware what kind of service and support they will get with blazer?
    Darren: that's what I did in your forum...and it was there for weeks!
    Darren: do you guys look at your forums?

    Ilya B: You are free to express your own opinions without posting our written material.

    Darren: "our written material" meaning your communication?

    Ilya B: Yes anything written by us

    Darren: you make it sound like when a tech says "why are you asking me questions"...like its a private employee handbook or company trade secret

    Darren: so this conversation is my "written material"

    Ilya B: Its called copyright and we have a right to enforce it
    Ilya B: Anything you wrote in the conversation you are free to post
    Ilya B: Anything we wrote you are not

    Darren: i see

    Ilya B: Did you have any other questions i could answer for you?

    Darren: is there any way I can get my reseller account turned back on?
    Darren: for the sake of my clients

    Ilya B: As ive stated you have made no indication that you want to comply with our TOS or Copyright and you have made every indication that you will continue to violate it

    Darren: i would hardly call it "every indication"
    Darren: you were making smart arse comments to me, how do expect me not to return them?
    Darren: take it because I need the account?

    Ilya B: I stated to you that your account was not cancelled because there is no ticket id regarding its cancelation
    Ilya B: I stated to you that if you can provide a copy of it then that would clarify the matter

    Darren: Ilya B: How could we send an email that your old account would be cancelled if we had no cancellation request from you?
    Darren: no, you said "Ilya B: Yes please send it in"
    Darren: you don't have your facts straight

    Ilya B: Telling you you can send it in if you have such a document
    Ilya B: Because our search does not indicate anything on it

    Darren: but not now, becuase you're going to delete me anyway

    Ilya B: You still have an outstanding balance that is owed

    Darren: there are many things you guys don't have record of
    Darren: the server is down in the middle of hte night...i ask what's going on with my server...someone tells me (i think it was you or the other person you have there)...
    Darren: that the hard drives were being scanned...whatever that means
    Darren: and I asked why wasn't i notified of it...and am told there was an email that went out a long time ago...

    Ilya B: Listen as i have stated to you if you can send in proof of cancellation the charge will be removed.
    Ilya B: I am not here to discuss your prior issues at this moment your accounts are suspended

    Darren: there was no email...i checked...then i asked that it be sent out again
    Darren: but not till after the disk was scanned because you guys were busy scanning a hard drive....
    Darren: then you never sent that out...
    Darren: but the emails you do send out, you dont have record of.
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  28. #28
    Join Date
    Sep 2000
    Location
    Alberta, Canada
    Posts
    3,109
    Grab your files and go! Get another Hoster -- quick.

    More important to get your site (and any Client sites) back online and deal with this situation later.
    PotentProducts.com - for all your Hosting needs
    Helping people Host, Create and Maintain their Web Site
    ServerAdmin Services also available
      0 Not allowed!

  29. #29
    Ilya B: Listen as i stated to you Darren at this moment your account is suspended

    Darren: you guys have only information on what serves you

    Ilya B: We have a record of every piece of incomming and outgoing mail

    Darren: you have no info on what you do to your customers
    Darren: i will prove you wrong, llya

    Ilya B: I am not here to argue with you
    Ilya B: i stated to you the situation with your account

    Darren: ok, well how do I get my files then?
    Darren: if my accounts are suspended?

    Ilya B: Your account is suspended you do not have access to them

    Darren: ok, so you are keeping my files
    Darren: my databases
    Darren: my clients will love to hear the story about blazer

    Ilya B: They will be erased.... you do not have access to something after you are no longer a customer

    Darren: one of which is a law firm

    Ilya B: Excellent have a wonderful day Darren

    Darren: are you sure you want to do this?

    Ilya B: Your legal department is more then welcome to contact ours

    Darren: i'll give you one last chance to send me my files

    Ilya B: You have chosen your actions and your accounts are now cancelled and you have an outstanding balance that will be sent to collection
    Ilya B: Have a nice day

    Darren: what is your attorney's name and number please
    Darren: well, so far, i have better records than your company

    Ilya B: Good luck
    Ilya B: You can have your attorney send anything they need to our mailing address

    Darren: at what?

    Darren: Ilya B: Your legal department is more then welcome to contact ours

    Ilya B: Yes by sending anything they wish to our mailling address

    Darren: you guys are like 3 people
    Darren: actinig like your a huge company

    Ilya B: If thats what you think thats fine
    Ilya B: if you have any furhter questions feel free to contact me at my telephone number
    Ilya B: extension 705

    Darren: i talk to the same 3 people all the time

    Ilya B: have a nice day

    Darren: you chris and mikee

    Ilya B: bye
    Chat session has been terminated by the site operator.
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  30. #30
    Join Date
    Jan 2004
    Posts
    7,033
    DeveloperMCT I am sorry to hear what happen to you. I do hope you some how get some of your files back though I have a feeling it will not happen.

    Hosts like this make me sick.
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  31. #31
    ok, so that was last week. After that chat conversation, I talked with a friend who is a lawyer, but doesn't specialize in this type of stuff and she simply told me to "comply with their requests and ask for your files" and that they should send them. She also told me it probably would not be worth it to sue since it would be very expensive once I did find the right lawyer, but I should get all their contact information neccessary to proceed.

    here is the letter I sent to llya:
      0 Not allowed!

  32. #32
    Join Date
    May 2004
    Location
    Atlanta
    Posts
    412
    You shouldn't have threatened them legally though. That was probably not a good idea.
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  33. #33
    Join Date
    Dec 2004
    Location
    Canada
    Posts
    345
    Man, what a shame

    Do you have all your site files? Get yourself back up and running asap with a more reputable company than those turds! As has been mentioned get yourself and those of your clients up and running, try and make peace with them first.

    Good luck in your future plans
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  34. #34
    -----Original Message-----
    Sent: Friday, June 10, 2005 11:57 PM
    To: [email protected]'; [email protected]'
    Subject: ATTN: LLYA - THIS THE INFORMATION YOU REQUESTED IS IN THIS EMAIL

    Dear llya,

    I have spoken with an attorney. I have been instructed to send the documents you have requested (this email) and to delete the post on Crystal Tech's server.

    The post I made was one of the top ones that was marked as "hot" by how many views. You can see now that there is no trace of the post anywhere now in the dedicated forum at CrystalTech:

    http://www.crystaltech.com/forum/forum.asp?FORUM_ID=35

    You can see below that I was told as of May 13th, my Windows Lite account would be suspended.

    My attorney has instructed me that by our conversation a 'cease and desist' action has taken place on my part and the property rights to my files and the file of my clients should be rendered.

    You may zip my files (all web and sql server database files) up and email them to me or put them in a password protected file download or ftp. 24 hours is reasonable amount of time for this, but within 2 hours would be a little more appropriate for an issue regarding data that belongs to various businesses.

    My attorney would like to know where on your site the terms of service are located so he may review the documents.

    Also, I'm showing your mailing address as the following:

    Blazer Network,Inc
    951 Old Norcross Tucket Rd,
    Tucker, GA 30824

    Is this contact information current?

    I have been instructed this is to be my last and final communication directly with Blazer Network. If the files are not returned within a reasonable allotment of time, further action will be taken.




    -----Original Message-----
    From: [email protected] [mailto[email protected]]
    Sent: Friday, May 13, 2005 4:01 AM
    Subject: Your hosting account will be suspended soon

    Dear Darren,

    Your account will be suspended on May 13, 2005 due to the fact that as of
    May 13, 2005 your account has an outstanding balance of -$8.95.
    Please remit payment immediately.

    Account details:
    Login: DeveloperMCT
    nAccount ID: #17632024
    Plan: Windows Lite
    Balance: -$8.95

    If you have any questions, don't hesitate to contact us.

    Regards,
    Support Team




    ======== CUT HERE =========
    Your support request was answered:

    Created: Apr 14, 2005 5:45:23 AM
    Last Mod: Apr 14, 2005 1:17:55 PM

    Assigned To:
    Support(Support)


    [Apr 14, 2005 1:18:01 PM]
    A: Yes the transition is very easy.
    -------------------------------------------------------

    [Apr 14, 2005 5:45:23 AM]
    Q: Below is the result of your feedback form. It was submitted by Darren on Thursday, April 14, 2005 at 05:46:44
    ---------------------------------------------------------------------------

    body: I have the basic "windows lite" plan. I was planning to upgrade to a reseller plan in the near future. Is the transition very easy?

    ---------------------------------------------------------------------------

    -Blazer Network
      0 Not allowed!

  35. #35
    That letter was an attempt at being civil, complying with their requests, and asking for my files. They are my files, after all.

    Are they gaining anything good or avoiding anything bad by holding on or deleting my files? Why would a reputable hosting company do something like this?
      0 Not allowed!

  36. #36
    Join Date
    May 2005
    Location
    Honduras
    Posts
    93

    Dang, that's some pretty lame tech suport and hosting there, wow i am really amazed, re they aware you actually pay them for there service and you ain't getting there service for free?LOL i mean this guys look pretty lame, besides there plans suck lol.
    Ok here a legal notice, THERE IS NONE COPYRIGHT that can cover anything someone says in a conversation, that would cost a ton ofmoney and aswell would talke more then 4 days to get copyrighted, so they msut think you some kind of noob.
    If you could sue them for incompetence it would be great, but since laws don't do that so.
    Everything they type looks like made from a database of ''What to tell complaning customers.''
    If the host is not willing to give you your information of your clients you could sue them, that's keeping you away from information you own, which wouldn't sound to good for a law suit, talk to your lawyer or attorney to email them regarding this, they look pretty lame.
    CellShade.

    Some noob who likes to hang arround here.
      0 Not allowed!

  37. #37
    Join Date
    Mar 2005
    Location
    New Zealand
    Posts
    269
    your account has an outstanding balance of -$8.95
    ...means (usually) that they owe you $8.95.

    Hahaha that'll teach you to go with hosts that are not members, or at least not positively seen on WHT!
      0 Not allowed!

  38. #38
    Join Date
    May 2005
    Location
    Honduras
    Posts
    93
    Markwolk, what you posted is not polite nor helpful to the writer, you don't laugh at someone else's missery.
    CellShade.

    Some noob who likes to hang arround here.
      0 Not allowed!

  39. #39
      0 Not allowed!

  40. #40
    Darren: where do I go to configure it (font page extensions)?
    Chris: your microsoft frontpage program in your computer
    Chris: 1pen frontpage
    Darren: i dont have frontpage
    Chris: **** (this was a four letter S word in all CAPS)
    Chris: what do you have
    Chris: why you ask me for
    Chris: why????
    Chris: i dont have frontpage??????????why
    Darren: are you not tech support?
    Chris: what do you mean by then?????/
    Chris: why not
    Chris: why you said you don't have a front page
    Darren: i need to configure the front page extensions on the server
    Chris: Darren: i dont have frontpage
    Chris: you already done for it
    Chris: ok
    Darren: frontpage is not frontpage extensions...you know that right?
      0 Not allowed!

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