This is actually something that we'll be adjusting as we re-design the site (already in progress so all that spammed me last time I mentioned re-designing the site, please don't) The difference between the two sites / programs, are server specs, pricing options, and yes, management levels. While AM provides more management, at a higher price, Sagonet also offers the silver management plan and others. We'll be adjusting this to differentiate management through a shared team of resources (entire tech support dept.) vs. a single point of contact (personal admin) to oversee your account, obviously compensating for days off / sleep / sickness / vacations, etc. We'll include things such as direct phone numbers for contact, and a more personal means of communication vs. a pool of resources.