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06-14-2005, 01:08 AM #1Junior Guru Wannabe
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- Jun 2005
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LayeredTech - Not so "Rapid Deploy"
So, I wanted to move from LiquidWeb (who seriously rock!) to LayeredTech (whose sales and deployment had been slow in the past, but I haven't had any issues with them since), as their network provides better latency for APNIC customers, and their prices are better for an unmanaged server, and I don't need management.
I made an order for two of their so-called "Rapid Deploy" dual Opteron servers 4 days ago. Since then, I've only received one email, telling me that my order has been received, and the server should be up in 24 hours.
The advertisied turn-around time on these "Rapid Deploy" servers is 1-6 hours. It's why I ordered these servers in the first place: I needed to migrate before my next billing date. Now, this seems unlikely, as I've not heard from LayeredTech at all.
After a few days, I sent an email asking what the status of my order was, and received no reply. I waited two days, and sent another email direct to the salesperson I was dealing with asking for a status update, and received no reply.
I don't mind that it's taking so long, though they should really stop advertising these servers as "rapid deploy." (Others on their forum are still waiting for their rapid deploy servers, too.)
What I do mind is having no status updates on what's going on with the order. I would have thought it was a good idea to keep your customers informed about any delays, especially if you're selling a product based on how "rapidly" you could deploy it. The customer shouldn't have to hassle the salesperson to find out what's going on.
So, here's my LayeredTech rating:
Network: 10/10 (Fast. Low latency. Unsaturated.)
Price: 10/10 (You can't beat it. And the reseller pricing rocks.)
Tech Support: 10/10 (Never had issues with this. Prompt.)
Sales (Pre-order): 7/10 (Slow responses. But they still respond.)
Sales (Post-order): 0/10 (HELLO?! IS ANYONE THERE?!)
Update: Woo, I just received my invoice. Except, uh, I've been charged for one dual Opteron and one P4... hmmm. I don't remember ordering that P4. Sigh.
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06-14-2005, 04:00 AM #2Web Hosting Master
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Behave yourself and be a good little customer .
Pssssst. Little secret. When you buy the cheapest thing on the market, you should expect this; am I right?
They have fantastic prices, stick with them. You'll get your machine.
I think they should get a 15/10 on pricing. Don't complain.██ Ray Womack @ atOmicVPS LTD
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06-14-2005, 08:46 AM #3Retired Moderator
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Have you tried submitting post on their forum?
Imagination is more important than knowledge.
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06-14-2005, 09:20 AM #4Temporarily Suspended
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- Jun 2004
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Maybe they dont actualy have the servers to sell lol...i know a few hosts sell before they get...very silly way to run but hey
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06-14-2005, 09:48 AM #5Web Hosting Guru
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I support patrick.barnes.
Lower price does not mean worse service. if layeredtech never addresses rapid deploy within 24 hours, that's fine. however, they does address rapid deploy within 24 hours, I think they should follow their own words. am i right?
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06-14-2005, 01:09 PM #6Temporarily Suspended
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- Jan 2005
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Originally posted by PSFServers
Behave yourself and be a good little customer .
Pssssst. Little secret. When you buy the cheapest thing on the market, you should expect this; am I right?
They have fantastic prices, stick with them. You'll get your machine.
I think they should get a 15/10 on pricing. Don't complain.
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06-14-2005, 01:21 PM #7Newbie
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- Nov 2004
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15/10 on pricing ?
Originally posted by PSFServers
... When you buy the cheapest thing on the market, you should expect this; am I right?
They have fantastic prices, stick with them. ...
I think they should get a 15/10 on pricing...
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06-14-2005, 02:30 PM #8Too smart for her own good.
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Patrick, that really is unusual for the Rapid Deploy servers... did you make any changes/modifications to the configuration when you ordered? Like adding a hard drive or RAM? Doing so would un-Rapid it and put it in the regular deployment queue.
There are two ways to go about this, and I actually recommend doing both:
1. Register at the helpdesk at https://support.layeredtech.com -- use the same e-mail address as you used to purchase the server. You will then be able to see your server orders and can update the set-up tickets directly. Ask them why it's taking so long, in the tickets.
2. Register @ the Layered Tech forums http://layer0.layeredtech.com and post about it. Quote your ticket numbers. LT has folks on the forums all the time and that will get their attention.
HTH!
BaileyLet's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
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06-14-2005, 02:53 PM #9Retired Moderator
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Would be interesting to hear the story from the other side.
Imagination is more important than knowledge.
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06-14-2005, 03:05 PM #10Disabled
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- Mar 2005
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I have bad experience and customer service with them.. I would go with server4sale
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06-14-2005, 03:06 PM #11Web Hosting Master
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Patrick,
Would you be able to tell me your email address or anything you ordered the host with or something I can use to identify your orders. I can not find anything listed under '*barnes*' in our system related to rapid deploys or recent orders. I can look into the delay around this deploy once I can figure out who you are.
Thanks,
Jeremy
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06-14-2005, 03:15 PM #12Web Hosting Master
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- May 2004
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- UK
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The only area with LT falls down in is deployment, everything else is amazing and i will defened LT in any thread here that says they are bad. Support times etc are all brill and you can get a hold of them anytime.
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06-14-2005, 03:26 PM #13Eternal Member
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Whoa, that's a major downgrade from moving to LT from LW. No offense to LT, it's a sold company. But, you're comparing a company with their own data center, offering full management, and 24x7 TOLL FREE tech support to a company offering low-end pricing which attracts most web hosting startups. I am in no way associated with LW or LT, but why did you move? Did you have a bad experience with LW or were you looking to cut down your bill?
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06-14-2005, 03:38 PM #14WHT Addict
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- Oct 2002
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hi there. al_bickers said that The Planets servers have better configurations at better price points. The thing is that for the lower-end servers LT have excellent pricing. I don't actually have any servers with them yet, but they have a great reputation on here (as do liquidweb). I'd be interested in knowing why you are moving from Liquidweb
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06-14-2005, 06:44 PM #15Disabled
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I don't exactly understand this low price thingie of the OP, I mean I took the dual Opteron rapid deploy server on Layeredtech and when I upgraded the options a bit to make it sense to have that CPU power (with the default config, it's more like driving a car with handbrake pulled in), I actually came to the Liquidweb *managed* price, resp. slightly above it (a couple of percents). Did I miss something?
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06-14-2005, 07:33 PM #16Web Hosting Master
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- Dec 2004
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I ordered a rapid deploy server from LT a few weeks ago. The order was made on Saturday and I got the server on Sunday. I have 2 servers with them right now, and I'm happy with the services
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06-14-2005, 07:33 PM #17Junior Guru Wannabe
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Originally posted by bithost(NET)
Patrick, that really is unusual for the Rapid Deploy servers... did you make any changes/modifications to the configuration when you ordered? Like adding a hard drive or RAM? Doing so would un-Rapid it and put it in the regular deployment queue.
There are two ways to go about this, and I actually recommend doing both:
1. Register at the helpdesk at https://support.layeredtech.com -- use the same e-mail address as you used to purchase the server. You will then be able to see your server orders and can update the set-up tickets directly. Ask them why it's taking so long, in the tickets.
2. Register @ the Layered Tech forums http://layer0.layeredtech.com and post about it. Quote your ticket numbers. LT has folks on the forums all the time and that will get their attention.
HTH!
Bailey
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06-14-2005, 07:35 PM #18Junior Guru Wannabe
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Originally posted by LTADMIN
Patrick,
Would you be able to tell me your email address or anything you ordered the host with or something I can use to identify your orders. I can not find anything listed under '*barnes*' in our system related to rapid deploys or recent orders. I can look into the delay around this deploy once I can figure out who you are.
Thanks,
Jeremy
Thanks for your help.
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06-14-2005, 08:18 PM #19Web Hosting Master
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Patrick,
Your order for the rapid deploy had custom disk layouts and other settings. Requesting modifications like this during the order process voids the 'Rapid Deploy' as we have to reload the pre-loaded OS and redo the setup. This turns your order into a 'Custom Order' which is completed in a est 72 hours after payment details have been received and verified.
Your server is in our build queues now being processed and will be deployed likely in the next 24 hours.
Thanks,
Jeremy
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06-14-2005, 08:22 PM #20Junior Guru Wannabe
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Originally posted by LTADMIN
Patrick,
Your order for the rapid deploy had custom disk layouts and other settings. Requesting modifications like this during the order process voids the 'Rapid Deploy' as we have to reload the pre-loaded OS and redo the setup. This turns your order into a 'Custom Order' which is completed in a est 72 hours after payment details have been received and verified.
Your server is in our build queues now being processed and will be deployed likely in the next 24 hours.
Thanks,
Jeremy
Perhaps this should be included somewhere on the website: this isn't clear from the current literature about Rapid Deploy systems.
The configuration options for the Rapid Deploy systems are very limited, so I presumed this kept them within the "Rapid Deploy" timeframe.
I'll keep this in mind in the future.
Out of curiousity, what *can* you change and still maintain the "Rapid Deploy"ability of these servers?
Regards
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06-14-2005, 08:25 PM #21Web Hosting Master
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Hello,
The text explaining this is part of our FAQ listed with all sales details.
Some other Frequently Asked Questions:
Q: Can I change the OS or other OS options on a "Rapid Deploy!" host.
A: NO. All hosts are pre-loaded with a configuration that many users
find to work great for all types of hosting platforms. ANY changes to
the OS will change the order to a 'Custom Order' and have a 72 hour turn
around time.
Q: Can you install a control panel on a rapid deploy host.
A: Yes. Depending on the OS support for the control panel. This will
delay the deployment time a few hours to allow for installation of the
control panel software and licensing.
We will get your order processed and deployed to you ASAP.
Thanks,
Jeremy
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06-15-2005, 06:24 AM #22Junior Guru Wannabe
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- Sydney Australia
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Perhaps this should be included somewhere on the website: this isn't clear from the current literature about Rapid Deploy systems.
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06-15-2005, 07:28 AM #23Web Hosting Master
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My experience with LT has been positive so far... unfortunately, it may not be be as pleasant as it's been, in the near future. We're being forced to move the Savvis data centre from The Planet. Apparently, Theplanet is kicking LT out of the building as they've ran out of racks.
The majority of the downtime that I have haerd of from LT has been on the Savvis network, so I'm not really looking forward to the move to Savvis. Hopefully, everything works out.
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06-15-2005, 09:50 AM #24Temporarily Suspended
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Originally posted by elix
Whoa, that's a major downgrade from moving to LT from LW. No offense to LT, it's a sold company. But, you're comparing a company with their own data center, offering full management, and 24x7 TOLL FREE tech support to a company offering low-end pricing which attracts most web hosting startups. I am in no way associated with LW or LT, but why did you move? Did you have a bad experience with LW or were you looking to cut down your bill?
Thanks,
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06-15-2005, 07:26 PM #25Newbie
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- May 2005
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- 10
Originally posted by aingaran
My experience with LT has been positive so far... unfortunately, it may not be be as pleasant as it's been, in the near future. We're being forced to move the Savvis data centre from The Planet. Apparently, Theplanet is kicking LT out of the building as they've ran out of racks.
The majority of the downtime that I have haerd of from LT has been on the Savvis network, so I'm not really looking forward to the move to Savvis. Hopefully, everything works out.