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  1. #1
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842

    [HIRING] Level 1-2 Hosting Support

    Enhanced Blue Web Hosting is presently looking for dedicated and reliable level 1 and 2 support technicians to provide ticket support to customers. We are hiring effective immediately.

    REQUIREMENTS
    - Dedicated and willing to work
    - Knowledgeable and experienced providing support to cPanel customers
    - Ability to utilize the Cerberus Helpdesk system to answer tickets
    - Patience and good customer service skills (this is important)
    - Must be a team player and able to work with others
    - References and past work history are a must. WILL BE CHECKED.

    PAYMENT
    Payment is on a per-ticket basis, with the rate being negotiable. Support members will also receive free hosting as they require in addition to their per-ticket rates. Payments are made by PayPal at the end of each month.

    SHIFTS
    These shifts are not set in stone, and we are willing to be flexible to each staff members schedule. Here are our general shift times:

    A - 9:00 AM to 5:00 PM EDT
    B - 5:00 PM to 1:00 AM EDT
    C - 1:00 AM to 9:00 AM EDT

    HOW TO APPLY
    Please send your resume, references, and past work experience to nick[at]enhancedblue.com. Please also include the shift(s) you are available to work as well as your desired per-ticket rate.
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  2. #2
    Join Date
    Nov 2002
    Location
    Big Apple (I Love NY)
    Posts
    1,108
    Hello,

    Read your post carefully to ensure you didn't specifically request for no questions to be posted here. I wanted to ask before I sent you a resume. I do see you have a per-ticket rate. Are these positions available with an hourly salary?

    Thanks...
    SeeksAdmin .:. Linux & Windows Server Management
    24/7 Coverage | 30 Day Guarantee | Fast Response Times
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    █ Drop Me A Line For Special Offers

  3. #3
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    Originally posted by nS-Steven
    Hello,

    Read your post carefully to ensure you didn't specifically request for no questions to be posted here. I wanted to ask before I sent you a resume. I do see you have a per-ticket rate. Are these positions available with an hourly salary?

    Thanks...
    As we don't get many tickets, an hourly rate would cause me to be paying people to do no work. Per ticket rates are more cost-effective for myself, and in turn for my customers, as I will only be paying for work that is completed.
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  4. #4
    Join Date
    Mar 2005
    Location
    North Carolina, USA
    Posts
    173
    On average, how may tickets do you recieve on the C shift? Also, what is the rate per ticket on that shift?

  5. #5
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    Originally posted by webbist101
    On average, how may tickets do you recieve on the C shift? Also, what is the rate per ticket on that shift?
    We get scattered numbers of tickets, but I would say many of them do come in overnight. Per ticket rate is negotiable, include your desired rate with your resume.
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  6. #6
    Join Date
    Jul 2003
    Location
    United States
    Posts
    173
    Perhaps to get a general idea, could you tell us the rough number of clients you have? For example, under 100, between 101 and 500, etc.

  7. #7
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    Originally posted by douglash
    Perhaps to get a general idea, could you tell us the rough number of clients you have? For example, under 100, between 101 and 500, etc.
    Under 100
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

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