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06-07-2005, 10:25 PM #1Web Hosting Guru
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- Apr 2005
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DNS Made Easy new login procedure
How do you find a graphical security code "enhancement" when logging to your control panel at dnsmadeeasy.com?
I don't like it at all. It is very user unfriendly. And it is not even a signup page - it is a login page!
Their service is great, I have been a customer for two years now, but this is not fun.
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06-07-2005, 11:18 PM #2Registered User
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- Oct 2003
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rotoiti. Many services use this authentication procedure (overture.com does for instance).
Here is basically the same reply we sent you when you opened a ticket with us:
We needed to add the verification image as we had some users write clients to log in 4,000 times at once. This affected the performance of the control panel for other users.
The great thing about DNS Made Easy services is that they are very inexpensive and we have the highest quality service in the business. The bad thing about our services is that they are inexpensive (fraction of any competitor) so it tends to attract a crowd that abuse the service. The lower cost your services are generally the lower type of customers you sometimes attract (abusive users).
Most of the time and money we make goes into stopping these guys from ruining the service for our other customers (valid customers).
So our options are to either raise our prices so that the abusive users will not be able to afford our pricing (probably all we would need to do is raise our pricing to match our lowest valid competition).
Or we have to make these sort of changes so that the abusive users will not be able to hurt the services of our other users.
Eventually (as your support ticket indicates) we will have to do a little bit of both (raise prices and also make it harder). But for right now we are trying to not raise our prices.
But as you seem to indicate we will probably just be raising prices as making the services harder for abusive users to abuse the service is just bothering our current customers.
Hope that explains it all.Last edited by tiggee; 06-07-2005 at 11:24 PM.
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06-08-2005, 02:26 AM #3Web Hosting Guru
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- Apr 2005
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So the main purpose was to stop DoS attacks? What would be the purpose of opening 4000 connections at once? Stupid prank?
Well, I guess I will need to learn to live with it. I, for once, would not mind some price increase, but I guess others might have different opinion.
Thanks, tiggee, for your answer
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06-08-2005, 08:33 AM #4Registered User
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- Oct 2003
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Originally posted by rotoiti
So the main purpose was to stop DoS attacks? What would be the purpose of opening 4000 connections at once? Stupid prank?
Originally posted by rotoiti
Stupid prank?
1) Stupid prank like you said.
2) A lame try of DDOS attack. Thinking that the DNS servers in the over 20 cities worldwide would be affected which of course they were not.
3) Some users that actually tried to make an automated script to log into the system but it was faulty.
We would hope that it was #3.
But from our past experience (and since the user did not reply) we are thinking that it is #1 or #2.
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06-08-2005, 01:20 PM #5WHT Addict
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- Nov 2003
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- 106
I don't mind the security code at all. To me, it's worth entering a short code if it helps prevent abuse of the login form.
Originally posted by tiggee
Eventually (as your support ticket indicates) we will have to do a little bit of both (raise prices and also make it harder). But for right now we are trying to not raise our prices.Krang
The Technodrome
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06-08-2005, 03:54 PM #6Registered User
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- Oct 2003
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- 374
Let's not jump the gun here.
We are not increasing prices so we have no idea what we would do. I'm sure we would grandfather everyone in for a few years if you wanted to renew. But I just mentioned that as a possibility to stop the low cost abusive users.
Lost cost users that just want to break things tend not want to spend a lot of money when they do it since it is just a hobby for them.