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  1. #1
    Join Date
    Mar 2005
    Location
    Medellin, Colombia, South America.
    Posts
    88

    Once Again Losing Money with Godaddy - Poor Godaddy's Programs

    Once again the computer programs at Godaddy fail because of poverty of servers or poverty of computer programmning. I always lose a lot of money never to see it again.

    These computer failures and losses of money never happen with the Banking Operations or Insurance Operations that I Perform on the Internet or with other internet bussinesses. Only with Godaddy. And I always lose money. Refunds never arrive to me !!!

    I sent this letter to Godaddy :



    [email protected]

    [email protected]

    [email protected]




    Office of the President

    Godaddy

    Greetings my Id is xxxxxx, Customer Number xxxxxx

    Once again you charge me twice for a single domain name. This has happened a lot times to me and I have lost a lot of money with you. The refunds never arrive here.

    There was a time when I lost 36 dollars with you in a single transaction and you denied the debt during five days ( you did not register my 4 domain names ).

    I hope that this time you don't resort to denial. I don't have to pay the price of your poor computer programs.

    I bought the domain name :

    Order Number: XXXXXX

    ***********

    and there was an error of yours, I filled the error form, and I had to go backwards to press the buy button again. Your computer charged me twice.

    I hope that this time you don't resort to the old trick of denial of debts. I am posting this complain in many forums of Domain Names.

    I hope that my money is returned WITH NO DENIALS DURING FIVE DAYS !!!

    By the Way : Your php hosting of my baby phpBB Forum was a total failure during 50 days. I wrongly thought that you knew the trade.

    Godaddy meant this : Two or Three minutes loading the Home Page. I had to change to Beachcomber.net of Arizona, which is truly a responsible hosting operation where my baby Forum really does work.

    I hope that you return my money as soon as possible. And fix those ugly programs and servers.



    Vicente Duque
    Forums : LactoGenesis.com ( BreastMilk );
    FASHYON.com : Fashion, Apparel; ENVYRONMENT.com : Trade & Nature

  2. #2
    Join Date
    Jul 2002
    Location
    Kuwait
    Posts
    10,573
    they didn't refund you for the double charge yet?
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  3. #3
    Join Date
    Apr 2004
    Location
    Toronto, Canada
    Posts
    464
    Have you tried calling your bank to initate a chargeback?

  4. #4
    Join Date
    May 2005
    Posts
    95
    So they cant get sued for doing stuff like that?

  5. #5
    Join Date
    Mar 2005
    Location
    Medellin, Colombia, South America.
    Posts
    88

    I have never said or hinted that Godaddy is a Thief

    Thanks friends and posters :

    I have never said or hinted that Godaddy is a Thief. I have always said in many Forums of Affiliates and Domain Names that the Programs of Godaddy are extremely poor, deficient, mistaken and wrong.

    And that their system of support is also extremely poor and bureacratic and populated with stressed people that don't know how to solve a problem.

    And they don't learn from experience. I have had one million problems with Godaddy managing big inventories of Domain Names.

    That I lose money can be blamed on the fact that I am in Colombia and although my bank is extremely honest decent and although I am sure that nobody steals the money here in South America, then this loss might be happening.

    The Drug Enforcement Agency or DEA has a tight control on money laundering and they don't like dollars being sent to Colombia because they always suspect payment for drugs.

    So the two governments have created a monster of bureacracy and imbecility. A bank official acknowledged to me that some money might go to an unspecified limbo.

    I have had to go to notaries to claim little amounts of money and that has been useless to see my money again. I consider more probable that the money stays in a US Limbo or that it benefits Mastercard or someone else including the US Government.

    My only complain against Godaddy is Incompetence. But since this random events ( 1% or less of purchases ) represent little money and not thousands of dollars then I don't change registrars.

    I have been in other registrars and I have been swindled and lost my money there. Godaddy is more honest and decent even if their computer programs are trash and take money from users without giving nothing in return.

    And they later deny the debt for as long as five days.

    The PHP MySQL Web Hosting of Godaddy is the Greatest Monument to Incompetente on Planet Earth. I changed to Beachcomber.net and all problems were suddenly solved.

    Vicente
    Last edited by Vicente Duque; 06-08-2005 at 02:07 PM.
    Forums : LactoGenesis.com ( BreastMilk );
    FASHYON.com : Fashion, Apparel; ENVYRONMENT.com : Trade & Nature

  6. #6
    If you have so many problems with Godaddy, then why don't you use a different registrar?

    Want to sell domain names? Sign up today for an eNom.com reseller account from a trusted eNom ETP provider.
    * We provide support and service to over 3245 happy eNom domain name and SSL certificate resellers!

  7. #7
    my friend for double charged too, i think someone was playing with the godaddy bill system

  8. #8
    Join Date
    Mar 2005
    Location
    Medellin, Colombia, South America.
    Posts
    88

    Replies to Mr Zippy and David :

    Mr Zippy :

    You said :

    If you have so many problems with Godaddy, then why don't you use a different registrar?
    Your question has powerful logic and I understand its force. But I am a big buyer of domain names and life has taught me that I have to put up with imperfections of others. It is not a good idea to change horses in the middle of the river, or to change horses everyday. I have had worse registrars than Godaddy.

    I have had many unpleasant relatives, friends, school classmates, bosses, subordinates, customers, providers, etc .... I am not Mike Tysson or Mohammed Ali and I can't knock them down. And even if I were a Big Boxer I can't be rude to people. ( Only to Godaddy !!! )

    I have to put up with people. In the WHT Forum people are very polite and courteous but I have had to put up with many naughty and brazen people in other Forums.

    I believe that Godaddy is not a thief, they are just poor or exploited programmers driven by poor or incompentent management. So they don't learn from Experience and they repeat the same mistakes over and over.

    ************************
    ************************
    ****************************

    David said :

    my friend for double charged too, i think someone was playing with the godaddy bill system
    David :

    I think that the same problems that I have suffered have occurred with many other people. But if often happens that people don't complain. They think that it is not worthwile to complain or that small amounts of money don't justify spreading the voice. Or they resign themselves to lose the money.

    What enrages me most about Godaddy is the incompetence and the denial of debts. Once they denied a debt of $36.00 during 5 whole days but later recanted.

    In Web Hosting Godaddy always blames others for failures, when in fact experience has shown that when getting out of the Godaddy's servers then everything works fine. The malady is not in the Network or in my ISP but in Godaddy itself. Godaddy is worthless as a Web Hoster. That is my hard and tough personal experience.

    This big corporation ( Godaddy ) should be denounced for its incompetence and bad programming. It is true that I can't get out of Godaddy overnight. But at least I can still speak.

    Thanks

    Vicente
    Last edited by Vicente Duque; 06-09-2005 at 05:09 AM.
    Forums : LactoGenesis.com ( BreastMilk );
    FASHYON.com : Fashion, Apparel; ENVYRONMENT.com : Trade & Nature

  9. #9
    If you think that's something to complain about, search google for
    any and all forum threads regarding their TDNAM service.

    It gets "better".

  10. #10
    Join Date
    Sep 2002
    Location
    Georgia
    Posts
    1,822
    Vicente,

    I think you should try to contact their Customer Support over telephone, not via E-mail messages. I think that would help to sort out everything

    Sad to hear your story though
    Imagination is more important than knowledge.

  11. #11
    Join Date
    Mar 2005
    Location
    Medellin, Colombia, South America.
    Posts
    88

    Thanks friends Maxo and Davezan

    Thanks Friends for Posts

    I am losing only 9 dollars and Godaddy is taking a lot of time to reply.

    The amount is very small and I am not going to get sick for a triffle.

    But I love a good fight with a Big Company with executives that think that they are Gods.

    When in fact they are incompetent with little or no respect for the customer and the worst computer programs in the trade.

    Godaddy is the greatest monument to bad computer programs and Big Business Arrogance. They charge your card and give nothing in return.

    Thanks again

    Vicente
    Forums : LactoGenesis.com ( BreastMilk );
    FASHYON.com : Fashion, Apparel; ENVYRONMENT.com : Trade & Nature

  12. #12
    I only bought one domain with godaddy, after 3 days it started to have dns problems, at least i never been overcharged.

    godaddy support is the most horrible thing ever, they take like 2-3 days to answer a question, and their support staff are kinda dumb too(in my personal opinion).

  13. #13
    Join Date
    Mar 2005
    Location
    Medellin, Colombia, South America.
    Posts
    88

    Thanks Friend David

    Yes David, because of many reasons like having a big portfolio and others then I must continue working with Godaddy.

    Their Web Hosting is the poorest in quality ( that is my experience )

    They are also extremely slow and even foolish in Support.

    Thanks

    Vicente
    Forums : LactoGenesis.com ( BreastMilk );
    FASHYON.com : Fashion, Apparel; ENVYRONMENT.com : Trade & Nature

  14. #14
    Join Date
    Feb 2002
    Location
    The OC
    Posts
    2,094

    Re: Thanks Friend David

    Originally posted by Vicente Duque
    Yes David, because of many reasons like having a big portfolio and others then I must continue working with Godaddy.
    Why?

    If you have a large portfolio of domain names, then you should perhaps get yourself an enom resellers account.

    Just my opinion...
    You may delay, but time will not. --- Benjamin Franklin

  15. #15

    Re: Re: Thanks Friend David

    Originally posted by 4solutions
    Why?

    If you have a large portfolio of domain names, then you should perhaps get yourself an enom resellers account.

    Just my opinion...
    I agree. There is no reason why you MUST stay with any registrar. You can renew or register a domain name at ANY registrar... godaddy is just one of many..
    Want to sell domain names? Sign up today for an eNom.com reseller account from a trusted eNom ETP provider.
    * We provide support and service to over 3245 happy eNom domain name and SSL certificate resellers!

  16. #16
    Join Date
    Jul 2002
    Location
    Kuwait
    Posts
    10,573
    why pay 9.20/domain for end user account if you can get 8.95 account or even cheaper if you have lots of domain at many registrars like enom or directi etc..
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  17. #17
    Join Date
    Mar 2005
    Location
    Medellin, Colombia, South America.
    Posts
    88
    Thanks Friends that have posted here in this thread. I sincerely appreciate your help and ideas.

    I sent this letter to

    Godaddy Support and Office of Godaddy's President

    Godaddy
    Billing :
    Office of the President :

    You wrote this to me ( see email enclosed below ) :

    >I am not showing that you were billed twice for the domain name
    >***********. I am only showing 1 payment for 1 year on the receipt you
    >have specified. If there is another receipt that you were billed for this
    >domain name please reply back with the receipt number in question and we
    >will be more than happy to assist you with the issue.

    Sincerely,
    Jonathan A.

    Billing Specialist
    480-505-8855
    [email protected]
    My answer :

    I did not get a receipt because you produced no receipt the first time that I tried to buy the domain name and only an error message screen and next I had to fill an error form of your server that you should have in your servers records.

    The reason why I can not produce an Order Number for the first try to buy the name is because you did not produce one for me ( only an error screen ) but billed me anyway. I had to go backwards in your screen and fill the security number once again ( to avoid automated buying and identify me as human ) otherwise I would have lost the domain name.

    I sent you by email my last four digits for the card ( Card Company ) as Godaddy's Support required of me. So you can investigate my card and see how I was billed during that day of the problem. And what products you sold me.


    So that you will see that you billed me more than necessary on day 8 of June of 2005.
    This is not new, on another occasion you denied a debt of US $36 during five days before discovering that you had billed me without registering the domain names to me.

    Please check with ( Card Company ). And you will see that I am losing my US $9.20 and obtaining nothing in return ( billed twice for *********** )

    I am amazed at the poverty of your computer programs and your server management. If this is not cleared soon then I would fill a claim to the Federal Trade Commission and the FBI. This is similar to FRAUD in that I lose my money and obtain nothing in return.

    I am amazed and astonished at your treatment or mistreatment of my account. Where is your sales representative that floods me with Commercial Propaganda but is useless in a case like this. ???

    Gentlemen .... Do you seriously think that I am trying to steal US $ 9.20 from you ???

    What I am asking for you is beneficial for your trade, because you won't get the love of your customers by doing economic harm to them. And if this has happened to me it may happen to others.

    Get Serious and DO a serious INVESTIGATION with ( Card Company ) of what happened and you will see the TRUTH.

    Otherwise I won't have any recourse but complaining to the Federal authorities that control you.

    Thanks for your attention.

    Vicente Duque
    Last edited by Vicente Duque; 06-10-2005 at 03:02 AM.
    Forums : LactoGenesis.com ( BreastMilk );
    FASHYON.com : Fashion, Apparel; ENVYRONMENT.com : Trade & Nature

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