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Thread: HELM Extensions

  1. #1
    Join Date
    Aug 2004
    Posts
    61

    HELM Extensions

    I have installed HELM Extensions to my windows 2003 server. Installation completes without any problem. But when I click on report -> Customer Diskspace Usage Report, there is error as below:

    hex error '80131500'
    Cannot create ActiveX component.

    /interfaces/standard/hex_diskreport.asp, line 161




    Can anyone help in this matter?

  2. #2
    Join Date
    Feb 2003
    Location
    Singapore
    Posts
    240
    Think u need to install Microsoft SOAP (see HELM website for link)

  3. #3
    Join Date
    Aug 2004
    Posts
    61
    I have installed Microsoft SOAP 3.0, it does not work!

  4. #4
    Join Date
    Mar 2001
    Location
    Ireland
    Posts
    1,354
    Make sure you have installed all the software required by Helm which includes the MS XML stuff and a few other things.
    Blacknight
    ICANN accredited domain registrar

  5. #5
    Did you enter the correct HELM_ADMIN user deails when installing HEX?

    If not then you will need to uninstall and re-install HEX
    Andy
    Resell SSL Certificates - API / WHMCS / HostBill / ClientExec
    Servertastic - RapidSSL, Geotrust, Thawte, Symantec, SmarterTools and more

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