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Thread: enom.com support center
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06-07-2005, 12:54 PM #1Web Hosting Evangelist
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enom.com support center
I have been trying to get support from Enom's support center but to no avail. Whenever I submit a ticket, I never get an acknowledgement in my email . Emailing them yields no response. Can anyone reach their support center or is it just me?
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06-07-2005, 02:13 PM #2Web Hosting Evangelist
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I think you should change your email address you use with your account because that is the key to receive responses by email. Your email is probably bouncing all emails as I have been receiving support responses for 6 months averaging at 99% of the times.
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06-08-2005, 03:36 AM #3Web Hosting Evangelist
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I guess it's my email. I use to get a response from them all the time till recently.
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06-08-2005, 12:21 PM #4Retired Moderator
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depends on the question really and if it was a weekend or not
Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
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06-08-2005, 05:57 PM #5Newbie
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Speaking of support do you know why you can't set prices in Registryrocket for the other TLDs except the :
.com .net .org .cc .info .biz .tv .ws .us .bz .nu that it does have a field to fill ?
Also what is this ?
"Default subAccount password for Transfers"
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06-09-2005, 01:27 AM #6Mr. Awesome
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Originally posted by DOMN
Speaking of support do you know why you can't set prices in Registryrocket for the other TLDs except the :
.com .net .org .cc .info .biz .tv .ws .us .bz .nu that it does have a field to fill ?
Also what is this ?
"Default subAccount password for Transfers"
With regards to submitting a support ticket into the eNom support center.. you should get an email auto-response to indicate that your ticket has been successfully submitted. If you don't get that email, then I would check your email address that is set up for your account.. (Click the my info or mysetting link and confirm it is correct.)
I just submitted a support ticket a few hours ago and it is working, so I don't think it is the enom system at fault here.We are eNom PLATINUM PLUS resellers!
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06-09-2005, 12:52 PM #7Retired Moderator
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default subaccount password is an account where its used to put the domains in during the transfer process for end users.
Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar
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