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  1. #1

    Do not trust hostingplex!

    It has currently been 38 and counting days since i asked for a refund of $64.95 covered by there 30 day money back plan. There support on msn was less than helpfull when i really got onto him i was told billing are on there lunch break and will deal with it after, that was about 4 days ago now and all i get is escuses it is obvious they have stolen my money for a service i didn't use.

    DO NOT TRUST HOSTINGPLEX. You have been warned.

    I have also found that another person on hostingplex forums is in the same situation by them not giving the refund. They have bad business ethics and there support is rubbish.
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  2. #2
    Join Date
    Oct 2002
    Location
    Atlanta
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    624
    I'm sure it would be good to look at the whole picture. I see you are a first time poster. You should have come here sooner.
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  3. #3
    Join Date
    Oct 2003
    Location
    Chattanooga
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    8,985
    Liam,

    We do not offer technical support, billing support, or any type of support via MSN.

    Some of our representatives may have MSN contacts however there is no official support available there.

    We certainly do not steal anyones money, and yes - you are entitled to your refund as long as no AUP/TOS violations have been made during your stint with us on the VPS.

    What is the original ticket ID that you have open with us?
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.
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  4. #4
    My original ticket id for this is TIZ-53344. This is the guy i was talking about on msn, if you dont give support on msn why give out your address for it?

    On msn he does nothing but mock me.
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  5. #5
    Join Date
    Oct 2003
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    Chattanooga
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    Liam,

    We are not related to devshed in any shape or form, (I've never heard of devshed, what is it?).

    That said I'll doublecheck with the billing department to ensure a swift refund, I do apologize for any delays you've experienced up until this point.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.
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  6. #6
    This time i don't want more escuses i don't want to be told there on there lunchbreak and 4 days later still nothing.

    And you may not say you know devshed but you or another staff from hostingplex posting on there and got me banned and my post deleted.

    I will let everyone know how the refund issue goes but 38 days is rediculus. And getting mocked on msn even if its not official support is not good, did i also mention that David here blocked me on msn as i was getting to him, i was unblocked a day or two later though.
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  7. #7
    Join Date
    Oct 2003
    Location
    Chattanooga
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    Liam,

    None of the current representatives of hostingplex have devshed accounts, we certainly had nothing to do with you getting banned there.

    They may have had an issue with a one-post wonder taking cracks at a company however (as legitimate as the reasons for the post may be, who knows - they certainly don't).

    My blocking of you via msn is another entirely different matter - it is a personal account and some of the antics and language that were being used were getting neither of us anywhere. You were notified of the many other contact forms available to let our billing department know all about what you had thought about them at that time.

    I'm awaiting the billing departments response to this current issue - if you would again please let me know if any ticket ID's that you currently have open, closed, etc. requesting the refund it will help expedite this process.
    Last edited by David; 06-07-2005 at 11:29 AM.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.
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  8. #8
    Well you have replied to about 2/8 tickets regarding this, no one answers my emails to you and i used bad language because you started mocking me and after 28 days give or take i was pretty annoyed that i was still getting escuses from you and the company.

    And the dam live chat always give me unavailable crap.
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  9. #9
    Join Date
    Oct 2003
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    Liam,

    Thank you for updating the previous post with the ticket ID - the billing representatives will contact you shortly.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.
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  10. #10
    Here are all the ticket ID's

    OMJ-47207
    NVF-34259
    EAZ-45918
    GTY-77911
    ERO-99345
    QOP-21953
    KXS-72308
    TIZ-53344

    Those are my ticket ID's spread out over 38 days, he has replied to one of them telling me as usual billing is working on it...working on what eating cookies?

    Ill keep everyone posted on how *badly* they deal with my refund.

    Oh and see this;

    David J. [This is not official support] says:
    thanks for the thread, we're getting a great name for it!
    Thats what he had to say about this thread.
    Last edited by ELiamD; 06-07-2005 at 11:40 AM.
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  11. #11
    Join Date
    Oct 2003
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    Liam,

    As we've stated multiple times before: The billing department is dealing with it, I play no role in the billing department.

    I would also like to request that you also keep our private discussions exactly that - private. That includes our msn conversations and tickets, I personally won't sink to the same level and bring out logs of our conversations and it would be nice if you also do the same.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.
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  12. #12
    I'm sorry i have to do this but i beleive it is neccessary to get you guys into gear.

    I have been blocked yet again by David and i was nice as i can be, after he gave me the escuse "billing is on there lunch break" i have asked him if there lunch break takes 4 days as thats how long it has been since he told me and mow hes offline as in im blocked.
    Last edited by ELiamD; 06-07-2005 at 11:58 AM.
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  13. #13
    Join Date
    Oct 2003
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    Chattanooga
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    Liam,

    Again I won't resort to pulling out the logs that I have available but I have yet to see "nice".

    No need to discuss things via MSN (a personal account) if the logs are going to be pasted all over the net, we'll keep things to official channels for the timebeing.

    Thank you for your time and have a great day.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.
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  14. #14
    Well according to you as you said to me over msn you dont have any logs of our conversation as you asked me to paste stuff and now you say you have them available....thats funny really.

    Your company is terrible 38 days and counting for a refund, blocking over msn twice in that time.

    As you can all see its pretty obvious i will not get my refund.
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  15. #15
    Why did you cancel your account with them? Did you just signup for the 30 days or were you unhappy with their services and requested a refund?
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  16. #16
    I cancelled my account as a VPS really wasn't what a expected/wanted from them and so i asked to cancell my account and for a refund. Legitimate reasons.
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  17. #17
    Join Date
    Oct 2003
    Location
    Chattanooga
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    Liam,

    We certainly have had no issues with the reasons behind the cancellation - as we had stated originally we found it odd that there was no content on the VPS at all so there was a minor investigation into whether it was being used for spam purposes, other than that I'm certainly not trying to make excuses on behalf of the billing department.

    I agree - you should have been refunded at least 15 days ago.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.
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  18. #18
    As you can see David isn't a bad guy and i have explained why it wasn't used simply as i decided it wasn't for me. I hate spam as much as the next normal guy.

    And yes i *should* have been refunded many days ago. And still no word from billing department about my refund.
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  19. #19
    Join Date
    Oct 2003
    Location
    Chattanooga
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    Liam,

    As previously mentioned I'll ensure that it does get taken care of promptly - and we wish you the best with your next host.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.
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  20. #20
    I have received a partial refund although for some reason they dont refund the $15 verification fee.

    I guess that will teach me for gonig with a company that charge for customers that are not in the same country as them and then dont refund the $15!!
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  21. #21
    Join Date
    Oct 2003
    Location
    Chattanooga
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    Liam,

    You have received a full refund - the $15 verification is nonrefundable.
    Again we wish you the best with your next host.

    Take care and thank you for your time with us.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.
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  22. #22
    Join Date
    May 2004
    Location
    Atlanta
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    412
    OMG, get this off the forums. How stupid. This is just a bashing war against HostingPlex. You should be glad they will at least accept you from another country. Some hosts won't even accept customers from other countries. haha
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  23. #23
    Join Date
    Mar 2003
    Location
    eastern USA
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    541
    Originally posted by ELiamD
    I have received a partial refund although for some reason they dont refund the $15 verification fee.

    I guess that will teach me for gonig with a company that charge for customers that are not in the same country as them and then dont refund the $15!!
    I would imagine the verification fee is similar to a credit check fee that I had to pay when applying to rent my apartment. The fee $25 in my case is nonrefundable.
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  24. #24
    Well don't you sound like a hostingplex customer LBX, and all the companys i have seen accept a lot of other countries.

    This was not to bash them only to warn other people, and i have now received my refund.
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  25. #25
    I think this thread is doing the opposite of ELiamD's intent.

    We've clearly seen the professionalism, respect, and promptness on behalf of David, though we still have not seen both sides of the story clearly, based on the thread thus far I can only assume that ELiamD wasn't refunded for legitimate reasons.

    I should also say that one can't judge a company as a whole by an unnoficial method of support. ELiamD you shouldn't be saying anything about you being blocked from someone's buddy list and then blaming it on the company.

    Stay Frosty!
    Webair Internet Development Inc.
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    My comments do not reflect the views of the company or its management.
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  26. #26
    What do you mean i wasn't refunded for legitimate reasons exactly?

    I never said i was blaming being blocked on the company at all. I was blaming him not the company for things he said and did.
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  27. #27
    Originally posted by ELiamD
    What do you mean i wasn't refunded for legitimate reasons exactly?

    I never said i was blaming being blocked on the company at all. I was blaming him not the company for things he said and did.
    Your thread title implies a dislike for the host, and not a staff member of the host. The one important thing to keep in mind is that just one person is not an accurate image of the company as a whole. Your grudge against David is nothing to do with hostingplex as a company. What he said and did was a personal matter and should never have been brought up here.
    Webair Internet Development Inc.
    Shared Hosting Managed Dedicated Servers SEO
    1.866.WEBAIR.1 www.webair.com 24/7/365 Support Adult Friendly
    My comments do not reflect the views of the company or its management.
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  28. #28
    They all gave me escuses not just david, and i hold the company responsible for not answering my tickets, emails and being extremely late with my refund.
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  29. #29
    The excuses may have been legitimate, an investigation into a possible spammer is a big thing, and it was right of HP to take their time and investigate the issue.

    One cannot make an accurate judgement since the tickets weren't posted, nor do we know what was actually going on in the background.

    HP is pretty reputable and we seldom see complaints about their service and refund procedures.
    Webair Internet Development Inc.
    Shared Hosting Managed Dedicated Servers SEO
    1.866.WEBAIR.1 www.webair.com 24/7/365 Support Adult Friendly
    My comments do not reflect the views of the company or its management.
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  30. #30
    Well its all over now thankfully. It may have been a one off who knows but its all sorted and im happy now.
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  31. #31
    Join Date
    Nov 2003
    Location
    Chicago, IL
    Posts
    534
    Im unfamiliar on how HP runs their business, although I know that they are very active within the WHT forum. I understand that you were surpassingly upset about waiting for a refund. If this happens to you again after 38 days with no refund or responce, just do a chargeback don't waste your time fighting or getting angry. There was no need for HP-Davids sarcasm "thanks for the thread, we're getting a great name for it!" which was unprofessional on his behalf and HP. On the other hand there was no need for you using profanity, especially when you are trying to get a refund. Profanity and rudeness gets you know where which results in a 38 day PLUS some just to get money back.

    Its good to know that HostingPlex has sorted everything out.
    You should be happy that HP-David has assisted you when no other wanted to deal with your foul language/attitude.

    Good luck to you and HP.
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  32. #32
    Join Date
    Oct 2003
    Location
    Chattanooga
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    "There was no need for HP-Davids sarcasm "thanks for the thread, we're getting a great name for it!" which was unprofessional on his behalf and HP."

    Truthfully I would agree with you if it were not a personal msn name, I understand that I have to obviously keep a minimum level of professionalism no matter where I converse with clients.

    I enjoy joking around, being blunt and sometimes even offensive!
    I do not feel I've stepped out of line in any sense of the word, although if I could go back in time I would destroy google and any other method that clients are using to retrieve personal contact information (whether it be msn, phone numbers or my home address for them to send mail to).

    Down with google!
    Nonetheless I feel this thread has come to a complete halt, benefitwise to the client as well as us.

    If a moderator could go ahead and close it, thanks!
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.
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  33. #33
    I agree please close this it just leaves it open for useless replies.
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  34. #34
    Join Date
    May 2004
    Location
    Atlanta
    Posts
    412
    Excuse you, I am NOT a Hosting Plex customer. Nor am I ANYONES customer. I don't have web hosting. Geez
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  35. #35
    Thats the kinda reply i was talking about, completely useless please lock this topic.
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  36. #36
    Q: What have I just read on the last three pages?
    A: Nothing but gibberish and a HP support guy asking ELiamD to calm down.

    In the end, nothing has changed. Just a customer who is dissatisfied with the service.

    p.s. I honestly don't care which country you hail from, ELiamD, but the fact stands: verification fees, just like S&H, are nonrefundable.

    p.p.s. Chill out. You're getting close to being herded off to Banned City.
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  37. #37
    "I enjoy joking around, being blunt and sometimes even offensive!"

    Don't worry, my host has been like this (in tech support, of course) in the first year of my entering a service agreement with them, and I don't see anything wrong with it.
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  38. #38
    How am i getting close to banned city? Im perfectly calm on here i havnt done anything wrong.
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  39. #39
    "How am i getting close to banned city? Im perfectly calm on here i havnt done anything wrong."

    Look back on the first three pages. You sounded as if an oil tanker is about to get detonated for as long as your demands aren't met.

    Oh, and by the way, READ THE RULES BEFORE YOU POST!
    http://www.webhostingtalk.com/misc.p...on=forum-rules
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  40. #40
    I have and as far as i can see i have not broken any rules, if you want to further discuss please PM me i see no reason to continue things in this topic.
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