I wish I had read this a month ago.
I signed up as a reseller and have had many problems and poor response (sometimes) to major problems (Open Relay)
I have 3 sites hosted with them in a reseller pack of 5, and am affraid to ad any others.
I was advised by one of my customers there was an open relay, and when I checked, sure enough it was open.
I contacted them, the tech while checking it out, says "Oh S*** it is open" and a few minutes later emails me back saying no it wasn't, its becasue he was signed in as a superuser.
I know it was open, I saw it as well as my customer.
We were being used as a virus relay by someone.
I really hope they clean up their act, I have other customers coming online soon and don't want to put them with my webserve account.
I think I am going to just put my sites on their servers and find a better host for my customers.
I should have known better, I asked them if they published their stats and they said NO.
I now know why, they are down alot.
I also find that the webalizer stats for one domain are showing in other site admin control panels.
Allowing one customer to see anothers stats :-(
Maybe the company paid big bucks to get that spot?
Typically that is what those ratings amount to, either A) Company rated paid a bit of cash to get that spot, or B) Company rated runs the rating site, or C) Company sponsors the site in some way shape or form.
In many cases I am positive several rating sites aren't to be trusted as being non-biased towards whom they feel the need to rate services of. Just a generalization which definitely holds true, sure there is quite a few good un-biased review sites but there still are many which are not.