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  1. InfinitySupport.com: Raise your QUALITY of support while reducing costs

    InfinitySupport.com: High Quality billing, sales, technical support for web hosting companies.

    Providing 24x7 phone/voice, email, helpdesk and live chat, also specializing in software development and systems administration.

    The InfinitySupport Team is dedicated to providing our web hosting clients with best-of-breed support. InfinitySupport delivers the highest quality product to your End Users as well as to your support staff. InfinitySupport offers our clients a flexible service plan. We will work with you to develop the perfect customized solution for your business.

    * Control panels - Alabanza, Ensim, HSphere, Plesk, Webmin
    WHM/CPanel, Confixx, HspComplete
    * Operating Systems - Linux, BSDs, Windows
    * Server Management and Configuration - Webserver, Database, DNS, Mailserver, FTP
    * Clients - Email clients(Eudora, Microsoft Outlook Express, Microsoft Outlook 2000, Microsoft Outlook 2002
    Netscape Mail, Pegasus Mail) , FTP clients( CuteFTP, WS_FTP LE, Smart FTP, Frontpage Publish) , SSH clients (Putty, Secure Crt, FiSSH Secure Shell Client)
    * Domain Name Management - Domain Name Registration, DNS Changes, Registrar Transfers, Name Changes
    * Web Authoring tools - Frontpage, Dreamweaver, HTML
    * Billing software - Modern Bill, Client Exec
    * Scripting issues and debugging - CGI, Perl, PHP, PYTHON, SSI, Javascript
    * ISP related problems - setup of Dial-Up Connection for various OS like Windows 95/98/ME/200/XP/NT, TCP/IP Configurations, Web Browsers issues for (Explorer, Netscape, Opera, Mozilla), Proxy Configurations

    InfinitySupport can scale our clients support services at a moments notice. We tailor our services to meet our client's needs by offering technical and customer voice, live chat and email support 24 hours a day, 365 day of the year. InfinitySupport Technical and Customer Support offers the highest level of quality backed up by our Service Level Agreement. Our plans will satisfy all your support needs while continuously providing the cost savings and benefits of outsourcing.

    Check us out at InfinitySupport.com:
    Please email us at [email protected] for more information. Ask about volume discounts.
    InfinitySupport, LLC http://www.infinitysupport.com
    - A Higher Quality Support solution -

  2. #2
    Join Date
    Jun 2005
    Location
    New York
    Posts
    2,882
    Very interesting. Do you do support on your own equipment or the customers'? Meaning, like some other places, do you have your own ticket system that must be used or do you use the customers'?

  3. If you do not have your own ticketing system, we will make a recommendation for you. We've used about every ticketing system out there, so if you have your own, It will not be a problem for us to support. The ticketing system will reside on the customers' server.
    InfinitySupport, LLC http://www.infinitysupport.com
    - A Higher Quality Support solution -

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