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  1. #1
    Join Date
    Jun 2005
    Location
    New York
    Posts
    4

    Host problems-was never given a website

    Hello. I was wondering if someone could help me about a problem I have been having with a website host provider?

    I signed up for a domain name and hosting through lypha.com on May 18th. I was told it would take 48 hours to propagate my domain name. It still has not propagated 17 days (200 or so hours) later. I have emailed their "24/7" support several times and have received minimal help in return. All the return emails stated that I should keep waiting and the domain name would be up shortly. I have also sent emails to supervisors and tried talking to their online ICQ help. Their phone line only leads to an answering machine.

    This is the first time I have signed up for my own domain name. Does anyone know about this company through other personal experience? Have I been scammed?

    I would appreciate any help you could give me in this matter. Even if you do not have any knowledge of the company any help in what action I should take next would be helpful. Thank you!

  2. #2
    Join Date
    Jan 2005
    Posts
    87
    What is the domain you registered?

  3. #3
    Join Date
    Jun 2005
    Location
    New York
    Posts
    4
    I would rather not say because I would rather not have it be posted in public. However, I have checked on internic.net/whois.html and has not registered there. If you would really need it to be able to help me I can email it to you.

  4. #4
    Join Date
    Sep 2004
    Location
    Northern Europe.
    Posts
    2,571
    Sorry to hear this. This company has had many dissatisfied customers (just check this forum for instance).

    My advice is to use the money-back guarantee I hope they provide...

    PS: getting your domain name out of their claws may cause problems.... Generally, NEVER get a domain name as part of a hosting package deal.
    Last edited by Nadabrahma; 06-04-2005 at 03:27 PM.
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  5. #5
    Take your money back, they offer a 30-day money back guarantee. Since your domain has not yet been registered, you can register it elsewhere like namecheap.com

  6. #6
    Join Date
    Jun 2005
    Posts
    37
    If you have checked the WHOIS information and it appears your domain has not been registered (especially after several weeks) then definitely do not post it in public. What I would do if I were you is first go to a reputable domain registrar and register the domain yourself. This way you are certain to have control over it in the future and you can easily move between hosting companies should you need to. Then I would find another hosting service with a good reputation and at the same time start the cancelation process with your old host. In my opinion you are entitled to a 100% refund from your old host as they never delivered what they were supposed to.

  7. #7
    Join Date
    Jun 2005
    Location
    New York
    Posts
    4
    Thank you all so incredibly much for all your help! I was going to cancel the account under their 30 day money back guarantee but was unsure if this would actually work since I have had so many problems with them already. I will try it and hope to actually get my money back.

    Thank you for letting me know I shouldn't get my domain name with the host provider. Again, I am new at this and I didn't know. Does anyone have a good website for me to go to to learn about this sort of thing? I would like to read up on it. Would you all recommend namecheap.com then to register my domain name under? I would rather not get scammed again but I have no idea what the good domain name registers are. If I do this, how does the host provider work with the domain name register? I am not sure how this works?

    I started to register on namecheap.com and they asked me if I wanted to use their free name servers or a custom name server and I don't know what that means? Could someone please help me? I think to have this custom name server I need to have a host provider. Do you know if I can change this after I register?

  8. #8
    Join Date
    Jun 2005
    Location
    New York
    Posts
    4
    Also, does someone know what the "good" host providers are? Or is there a website you can go to to read where others can post poor/good experiences with host providers? It is difficult for me to tell them apart sometimes.
    Thank you!!

  9. #9
    Join Date
    Dec 2004
    Location
    Canada
    Posts
    345
    Originally posted by rainforestspirit
    Thank you all so incredibly much for all your help! I was going to cancel the account under their 30 day money back guarantee but was unsure if this would actually work since I have had so many problems with them already. I will try it and hope to actually get my money back.

    Thank you for letting me know I shouldn't get my domain name with the host provider. Again, I am new at this and I didn't know. Does anyone have a good website for me to go to to learn about this sort of thing? I would like to read up on it. Would you all recommend namecheap.com then to register my domain name under? I would rather not get scammed again but I have no idea what the good domain name registers are. If I do this, how does the host provider work with the domain name register? I am not sure how this works?

    I started to register on namecheap.com and they asked me if I wanted to use their free name servers or a custom name server and I don't know what that means? Could someone please help me? I think to have this custom name server I need to have a host provider. Do you know if I can change this after I register?
    Yes, you can change the nameservers after it`s registered

  10. #10
    Join Date
    Jun 2005
    Posts
    37
    Originally posted by rainforestspirit
    I was going to cancel the account under their 30 day money back guarantee but was unsure if this would actually work since I have had so many problems with them already.
    If they refuse to refund your money you may want to contact your credit card company and inquire about doing a chargeback. Make sure you give your old host the opportunity to refund your money first. Only do a chargeback as a last resort.
    Originally posted by rainforestspirit
    I started to register on namecheap.com and they asked me if I wanted to use their free name servers or a custom name server and I don't know what that means?
    Just use their name servers for now. After you find a hosting company you can go back and change your name servers to the ones your new hosting provider gives you.
    Originally posted by rainforestspirit
    Does anyone have a good website for me to go to to learn about this sort of thing?
    I think webhostingtalk.com is a good place to start.

  11. #11
    Join Date
    May 2005
    Posts
    95
    Who is the host?

  12. #12
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Would you all recommend namecheap.com then to register my domain name under?
    I don't know about "all", but I would recommend them. I use them and things are good.

    Good luck!

  13. #13
    Join Date
    May 2004
    Location
    Atlanta
    Posts
    412

    Re: Host problems-was never given a website

    Originally posted by rainforestspirit
    Hello. I was wondering if someone could help me about a problem I have been having with a website host provider?

    I signed up for a domain name and hosting through lypha.com on May 18th. I was told it would take 48 hours to propagate my domain name. It still has not propagated 17 days (200 or so hours) later. I have emailed their "24/7" support several times and have received minimal help in return. All the return emails stated that I should keep waiting and the domain name would be up shortly. I have also sent emails to supervisors and tried talking to their online ICQ help. Their phone line only leads to an answering machine.

    This is the first time I have signed up for my own domain name. Does anyone know about this company through other personal experience? Have I been scammed?

    I would appreciate any help you could give me in this matter. Even if you do not have any knowledge of the company any help in what action I should take next would be helpful. Thank you!
    Their ICQ people are like robots. They don't have a brain of their own.

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