Can anyone recommend a UK-based hosting company that can successfully support a website and webmail for 120,000+ users?
Our existing provider just does not provide the kind of active support and fault-detection we need.
I think you should say how much you're willing to spend, and what kind of support you're looking for. I assume this website is a forum, (which one?!) and you're looking for support of that software, not just hardware?
From experience... I know eliteukserve.net deal with RICS (Royal Institute of Charted Surveyors) as well as some other big boys with regard to bespoke solutions for mail and web site hosting.
Good things can also be read about dedipower.com and what they offer as a managed service provider.
I think for that many users, you might be best off getting your own hardware and emplying the people to manage it.. use something like perdition for load balancing your mail servers intelligently for that many accounts.
Originally posted by movielad Dare I even mention them: Rackspace UK?
M. - goes off to throw up in a bucket..
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I am new to these forums but I am currently researching dedicated servers as I am currently using a 1&1 root server but am reaching capacity on the bandwidth allowance and so am looking at my options re. upgrading to a new contract at 1&1 (not sure I want to do this as their customer service is not ideal) or going for another solution - and one of the options I was looking at were rackspace.
So I was wondering what your comment was in reference to re. rackspace?
Waay back in the past when the company I was working for had a Rackspace server (note: this was in the US - the UK arm had not been established fully at that point) we had massive amounts of problems with tape backups. And we were paying a very pretty penny for the privilege of having the hardware installed in our server. Rackspace is NOT cheap (which is a good thing if you get good service and reliability - both which we never got!).
Consequently we wanted assurance that these problems would not happen again - Rackspace didn't deliver. I remember a few frustrated emails and phone calls to our rep. at Rackspace about this.
When I went for an interview with them for a job not so long ago, they told me that they no longer do tape backups and they had improved quite considerably. However, the mess of the interview (we didn't convince me they would make good employers) and subsequently problems with their own mail servers at one point (they hadn't set-up aliases/mailboxes during a move to a new mail server platform - I even called them up about this to notify them - and their contracted company dealing with the mail services) only convinced me to stay faaaaaar away from Rackspace.
Add to that their sales people were exceptionally pushy when I made enquiries months before the interview and that the whole process of just getting a quote out of them was painful.
I've got a few servers with Rackspace (as well as liquidweb and the Planet) and I've got one in the Uk datacenter. I've never found any issues with them, and in general if you check this board you will see that they are generally praised. The above looks like an isolated incident, but even one incident like this can tarnish the reputation of a good company. I'd speak to them anyway