One of my reseller is a webdesigner and he has a customer that has 3 domains with him. Customer emails us informing that he fired the webdesigner and that the latter refused to give him his cpanel logins. Doing a whois on the domains, it clearly shows that customer owns it and even has identity proof.
If this happened to you, would you comply and give the domains to the customer of this webdesigner or do nothing about it?
If the customer is the clear owner of the domains in WHOIS, there's not too much else you can do but turn over the domains. However, the accounts on the Reseller account belong to whoever is paying you for it, most likely the web designer.
I would certainly email the web designer first and let him know that this customer has requested access to the domain name along with proof of ownership.
ok here is the hard part...the customer paid for the hosting plan the first time around. During renewal time, it was the webdesigner who paid for it. I've transferred the accounts to a separate accout till I determine rightful owner of the 3 hosting accounts. Webdesigner is demanding that these accounts be returned back to him or remove the codes from the site. He claims customer owes him $10,000 for the webdesign of his 3 sites.
Who do you think really owns the hosting accounts? The webdesigner or his customer?
I know the webdesign and codes belong to the webmaster. It's such a difficult decision to make.
I think the same way you wouldn't provide support to clients of a client. You should inform your resellers client that they would need to deal with their issues with the webdesigner (your client)
They have their own business dealings that you know nothing about. Maybe there is an agreement that was made ??
As a host I think you should step back and realize that this is not your client. You can assist your client (reseller) by passing the persons concerns, but the bottomline is. Its the webdesigners client, or ex client.
But my gut tells me you should stand behind your customer - the web designer. He has a reseller plan with you, he is your customer. The person complaining is the web designers customer. The web designer signed up with you and agreed to your TOS, and the complaining person signed up through the web designer agreeing to his TOS.
I had a similar situation, client owed me a lot of money so I stopped doing updates. He had someone steal the my design and then called enom to take the domain. enom made a poor attempt to get a hold of me, then transferred the domain to my customer. After one phone call to enom, the domain was back in my account. The customer finally paid me and I released the domain. enom stood behind their reseller, me - and not my customer. enom had no knowledge of the situation and my customer didn't tell enom he owed me money. He tried to play it off like I was out of business, but as soon as enom spoke with me, and verified I was still in business, they backed me 100%.
Regardless of who paid you, the name on the account is your customer. If the name on the account is the designer, then he is the owner of the accounts regardless of where the money came from as far as you're concerned. If the designer's client's name is on the account then he owns the accounts and is your customer.
This establishes ownership of the account, not necessarily what is "inside" the account. That is a matter for the designer and his client to work out and shouldn't involve you at all.
Well the problem was the customer paid for the hosting account using his own credit card during the first year so I got confused. Maybe the webdesigner is making his website but the customer got the hosting account with me in the first year. Then the second year, the webdesigner pays for the hosting account.
Originally posted by Protagonist Well the problem was the customer paid for the hosting account using his own credit card during the first year so I got confused. Maybe the webdesigner is making his website but the customer got the hosting account with me in the first year. Then the second year, the webdesigner pays for the hosting account.
It's really a dilemma.
Is he your direct customer and paying the bills directly to you? Or are he paying the reseller who then pays you?
Checkout www.crunzh.com for nice freeware programs. Including a program for monitoring your webserver.
Any opinions in this post, unless otherwise noted, are my own personal opinions.
Okay so I've consulted our legal counsel . According to him , since the hosting account expired and the webdesigner paid for the renewal, the ownership of the hosting account now belongs to the webdesigner. It has something to do with a new contract or TOS when the hosting expired. That 's his legal opinion.
*sigh* the plot thickens. Apparently, the webdesigner only paid for 2 hosting accounts. Because of the legal advice, I am holding one unpaid hosting account for the customer since he signed up with us on June 1 and signified intention of paying expired invoice . (remember this customer is the original owner who initially paid for it in the first year) Webdesigner is fighting tooth and nail that customer doesn't get hosting account. Why am I caught in their drama? Well, good thing webdesigner apologizes for the drama.
All you do is host data on your server right? It belongs to whoever is paying you for it at the moment (once you've agreed to host them, which you already have). Anything beyond that is none of your business.
Worse comes to worst, close the account and that's that. Your paying customer can use to backup to restore it elsewhere.
So when the account was renewed, whose name is on it? It shouldn't matter whose money was used or who actually did the process of signing up, what matters is whose name is on the account. Your TOS applies to the name on the account which may not be the person that created or renewed the account.