I really really need your help here im having major problems.
I posted a support ticket to my "host" on the 5th May 2005 and i've had no response. I called them up and got through to them once (few weeks ago) and they said they'd reboot the server and get the server working again.
Anyway the server has stuck on the same sort of status.
EMAIL DOWN (Was Up For A While)
CPANEL UP (But No License)
MY SQL UP
The current status is back to above.
Basically theres evidence to suggest that my "host" is doing a runner:
No reply to support ticket where they are usually within 20 mins
Livechat is always offline
No longer answering phone (They are based in texas and its expensive for me to call so thats not making me happy)
Cpanel's license has expired
Their domain expires soon - no attempt to renew yet
So basically I have a website www.fofusion.co.uk which is an online entertainment site with flash games and that kinda crap.
Anyway its like 500MB in size and recently I formatted my pc by mistake so I don't have any of the files backed up anymore.
So I need a way in which to download all the files. Before I had all the flash files etc stored on http://media.fofusion.co.uk but I thought hmm people would leech the files and that's not good so I put a redirect. so I cant just right click then save target as.
I doubt theres much hope but I dont want to have to install about a million miniclip games again.
Any advice or tips to get the files back would be great.
I am going to give them a few days before I call their credit card merchant and their bank to report it as fraud but I dont really care about that its the files thats important. I already have hosting sorted with another company.
Theres alot of new hosts, and they just do runners all the time.
Id have to agree, get a cPanel backup from your account just incase.
Even do it once a day.
Inquire to new hosts, I would recommend you do not go for "cheap" hosts, they normally mean the host is new and just wants to try hosting out. Always whois the domain and see when it was registered, I would not go with hosts that are not around for atleasy 8 months.
Its kind of unfair to new hosts, but there are just so many of them now adays.
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Originally posted by genxweb not sure if this will do the trick but try wget -rm site address that should mirror your site locally minus the email and databsaes. It is at least a start. Good luck.
Err where do I do this.
If its to do with SSH I do not have ssh access.
I used HTTracker or whatever its called and i seem to have got everything except my pages which are in php so it means i'll have to do about a million flash game pages, video pages again. but at least I have the big files.
I can always just go and save each page through my browser.
I'm still open to ideas though because i'd rather not go through a million pages ;-)
Regarding contacting the planet I gave them a ring and they dont have a contract as such - i was interested in investigating to see whether or not the were nearing the end of their contract to back up my "their running away with my money theory"
The server actually seems down at the moment but depending on whether they (my webhost) wants them to get it back up or not they cant do anything - like when they signed up to the planet if they did not want the planet to try get it back up if there was a problem then they cant just go and do it.
As for getting a license thats a great idea. How would that work would it just get it working immediately or would i have to upload stuff because I have no access
I'll wait till the server is back up before I do that incase it takes longer than 15 days to get it going again.
cpanel contacts the cpanel licensing servers everytime someone logs in so if cpanel activate a temp license for the server ip your on it will let you login long enough to get a backup, although things like fantastico etc will not work very likely
Barry the cygwin is a linux shell enviroment when executed it gives you a linux shell on your local computer enven though you have windows as your native o/s. I am sorry this suggestion did not work for you. I like to say good luck on getting the info that you need and on your new host. If there is anything else I can help with let me know.
It doesnt seem to be much of a problem i've got most of the website sorted again so I think i'll cope. Thankfully the forums are no longer hosted on the same hosting package so theres not really any databases that I can think of except the ad system but thats not a problem.