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  1. #1

    Control Panel Gone after server move

    Hello,

    I've run into a problem I've never had before and could use some help.

    I recently moved several sites from one dedicated server to another using CPanel's site move feature.

    I didn't have any problems. I thought.

    All my sites work fine but when I went to go to the control panel to a few of the bigger sites the site control panels don't exist. The simply aren't there. With that said some of the other sites from the move do have control panels.

    Has anyone seen this before? Is there a way to rebuild the control panel without affecting the site?

    Thanks in advance for any help!

  2. #2
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,985
    b.m.2,

    When you go to the servers Ip address i.e.

    1.1.1.1/cpanel

    Does that function and bring up a login?
    Try using IP based for now - are you 100% sure it isn't a current DNS issue (proagation?).
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  3. #3
    Join Date
    Nov 2004
    Location
    UK
    Posts
    774
    Just to make sure- are you using WHM/CPanel on both servers?

    You may also want to try accessing by the port, e.g.
    http://www.sitename.com:2082

  4. #4
    I've tried the IP version and :2082/ and it simply isn't there.

    I'm also using the same version of WHM/Cpanel

    Some of the sites transferred w/ control panels with no problem. But 2 of the bigger sites (over 1 gig) have nothing. I'm stumped.

  5. #5
    Join Date
    Jul 2002
    Location
    Italy
    Posts
    344
    If I've understood your problem, this usually happens when /tmp in the source server has not enough room for temporary files. If your site is bigger than /tmp, the account in the destination server will be empty.

    This happened to me once.

  6. #6
    The websites are online and are working fine. The site is there, it's just that the control panels are not.

  7. #7
    Join Date
    Nov 2004
    Location
    UK
    Posts
    774
    Hmm, if the port doesn't work either, then it can't be an alias problem which I thought it was...

    Try this:

    Go directly to your IP address, and add on the port for CPanel, e.g.:
    http://255.255.255.255:2082 (If that doesn't show, then you're screwed).

    Then try logging in with the username and password of an account who's control panel doesn't work.

    If all this works, it really sounds like a DNS issue (or incorrectly configured firewall perhaps?). If you are running a firewall, i'd check over it. Apart from that, I don't see how this problem can occur (you may wish to give all your users access to the CP by emailing them with the IP and port as shown above, if that works...).

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