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  1. #1

    colocation abuse policy

    How are abuse requests handled by datacenters, like telehouse etc., I am planning on colocating for a major media hosting client. The problem is that, while scripts have been made and human editors monitor the content, there is the occasional abuse of service--usually either copyrighted material gets passed our editor or extreme porn is uploaded at some odd hour of the night and goes unseen for a little bit.

    If abuse occurs, how have most colocation centers handled it? 3 strikes and your out? Or, at a carrier-neutral facility do you just risk losing the provider your using? And what happens to your equipment when an abuse occurs and the plug is pulled?

  2. #2
    Join Date
    Sep 2003
    Location
    United Kingdom
    Posts
    245
    It all depends on where your servers are. Check with there AUP, Give them a call or better yet do both.

    Most data centres will try to work with you as much as possible but there is of course a limit to such help.

    Stuart
    | BlueWave Communications Ltd - The Island's Communications Provider
    | URL: http://www.bwc.im/ AS: 201898
    | Jersey | Guernsey | Isle of Man

  3. #3
    Join Date
    Feb 2002
    Location
    New York, NY
    Posts
    4,612
    In a carrier neutral data center, it's none of the DC's business what you have on the servers. It's your carriers that you have to worry about. You'll need to contact each one individually.

    As a general rule, you just need to maintain an active abuse email address to field complaints and DMCA notices. If you do that, your upstreams should leave the handling of those issues up to you. In most cases, they'll just forward messages to you, and then forget about it unless they get continued complaints for the same issue.
    Scott Burns, President
    BQ Internet Corporation
    Remote Rsync and FTP backup solutions
    *** http://www.bqbackup.com/ ***

  4. #4
    I see--I already have an active abuse email, as well as phone number in the event of something really pressing. But a carrier-neutral facility would probably be the way to go for this then--in the event that one carrier couldn't be flexible, then I would have other options i assume.

    Its just difficult because media hosting isn't abused 99 percent of the time--but that 1 percent is what makes it troublesome.

    when you give equipment to a DC, do they give you a receipt as well as a contract explaining what they can and cannot do to your equipment? I'm just worried about giving 5 or 6 grand worth of equipment to a DC. Aside from billing purposes, is there any other reason they could withhold equipment? I assume that's pretty much it

  5. #5
    Join Date
    Apr 2004
    Location
    Los Angeles, CA
    Posts
    166
    Originally posted by rohitj

    when you give equipment to a DC, do they give you a receipt as well as a contract explaining what they can and cannot do to your equipment? I'm just worried about giving 5 or 6 grand worth of equipment to a DC. Aside from billing purposes, is there any other reason they could withhold equipment? I assume that's pretty much it
    Usually DC folks don't hold your gear unless your not paying your bill. In some cases, its not even worth it to hold your gear if you DONT pay your bill, too many legal hassles.

    In the case of removing gear, it often requires a property removal pass, and they will check to make sure your account is in good standing before they issue you one.

    Is this everyone's policy? Probably not. There are individuals that do shady things and would hold your gear hostage for an extra buck.

  6. #6
    Join Date
    Jun 2001
    Location
    Denver, CO
    Posts
    3,301
    Originally posted by rohitj
    when you give equipment to a DC, do they give you a receipt as well as a contract explaining what they can and cannot do to your equipment? I'm just worried about giving 5 or 6 grand worth of equipment to a DC. Aside from billing purposes, is there any other reason they could withhold equipment? I assume that's pretty much it
    Most colo shops have a standards master services agreement, or something similar that will outline the terms, etc. Generally, these contracts are pretty inflexible - the colo shop has their terms, and either you agree to them or you can walk. However, this of course also depends on the amount of business you'd be bringing their way.
    Jay Sudowski // Handy Networks LLC // Co-Founder & CTO
    AS30475 - Level(3), HE, Telia, XO and Cogent. Noction optimized network.
    Offering Dedicated Server and Colocation Hosting from our SSAE 16 SOC 2, Type 2 Certified Data Center.
    Current specials here. Check them out.

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