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  1. #1
    Join Date
    Dec 2004
    Location
    United Kingdom
    Posts
    1,750

    Kayako or Cerberus

    Which one do you consider the better, and if money wasnt a object which one would you use and why, We currently have licenses for both kayako and cerberus and currently use kayako.
    Regards

  2. #2
    Join Date
    Feb 2003
    Location
    United States
    Posts
    1,435
    This question has been asked and answered and has been beat to death. Do a search and you will find them.

  3. #3
    Join Date
    Aug 2001
    Location
    Orange County, CA
    Posts
    532
    Hey there,

    There's a huge 125+ post thread going on over here comparing Cerberus + Kayako:

    http://www.webhostingtalk.com/showth...hreadid=385990
    Jeff Standen, Chief of R&D, WebGroup Media LLC. - LinkedIn
    Cerb is a fast and flexible web-based platform for business collaboration and automation. http://www.cerbweb.com/

  4. #4
    Ok here is an easier solution for you. You say you have the licenses for both. So use both for a time of period on your production envoirment and see which one you like more and fits to your needs better. Do your own evaluation

  5. #5
    Join Date
    Dec 2004
    Location
    United Kingdom
    Posts
    1,750
    Yeah thanks for the replies ive just seen that huge thread, Thanks!

  6. #6
    Join Date
    Nov 2002
    Location
    The Netherlands
    Posts
    222
    Definately eSupport.

    Customers happy, techs happy and me happy

    IMO Cerberus is has a too bad GUI, while esupport looks nice and very userfriendly!

    Features? Esupport has everything you'll ever need, especially v3!!

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