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Kayako or Cerberus
Which one do you consider the better, and if money wasnt a object which one would you use and why, We currently have licenses for both kayako and cerberus and currently use kayako.
This question has been asked and answered and has been beat to death. Do a search and you will find them.
There's a huge 125+ post thread going on over here comparing Cerberus + Kayako:
Chief of R&D
, WebGroup Media LLC. -
is a fast and flexible web-based platform for business collaboration and automation.
Ok here is an easier solution for you. You say you have the licenses for both. So use both for a time of period on your production envoirment and see which one you like more and fits to your needs better. Do your own evaluation
Yeah thanks for the replies ive just seen that huge thread, Thanks!
Customers happy, techs happy and me happy
IMO Cerberus is has a too bad GUI, while esupport looks nice and very userfriendly!
Features? Esupport has everything you'll ever need, especially v3!!