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  1. #1
    Join Date
    Apr 2005
    Location
    Japan, Tokyo
    Posts
    92

    hail to the planet

    Hi,

    I just ordered my new server from planet matrix, 119 without setup for 1200GB bandwith, 80GB space... redhat 3 , cpanel/whm and 10GB backup plus their gold support plan!

    24 hours after ordering I still dont hear back.. 48 hours later I call and hear the order was canceled..

    I am in need of the above specs for the above price, or better (specs)

    Anyone/

    Mike
      0 Not allowed!

  2. #2
    Join Date
    Apr 2005
    Location
    Ashburn, Virginia
    Posts
    160
    Let me get this straight --

    You ordered a server from The Planet/Server Matrix.

    24 hours went by and server wasn't setup nor did you hear from them.

    48 hours went by and you called and they said your order was cancelled?? Did they give any reasons for this? Did you just say "Ok thanks" and hang up? It really doesn't make sense.


    Maybe it's only me.
    Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.
    -- W.W. Ziege
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  3. #3
    Join Date
    Mar 2004
    Location
    Los Angeles, California
    Posts
    979
    Hello my name is... im wondering why my servers not setup yet? its been 48 hours.
    Hello my name is... from the planet our records show that your server order was canceled.
    Ah ok thanks. bye
    "hangs up"
    ••• Edrick Smith •••
    ••• C47 Hosting LLC | Media Centric High Demand Web Services •••
      0 Not allowed!

  4. #4
    Join Date
    Apr 2005
    Location
    Japan, Tokyo
    Posts
    92
    I am shopping for a new server! not a lets sit down and discuss group
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  5. #5
    Join Date
    Apr 2005
    Location
    Ashburn, Virginia
    Posts
    160
    Ok -- Sorry.

    Anyway, what's your budget?
    Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.
    -- W.W. Ziege
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  6. #6
    Join Date
    Aug 2003
    Location
    Montrιal
    Posts
    953
    I am shopping for a new server! not a lets sit down and discuss group
    It would probably be a good idea to explain the reason why it has been canceled. If it was justified for The Planet to cancel your server, it is possible that the same thing will happen with another provider. If you are looking for quotes, try HostVoice

    Regards,
    :: Martin Leclair
    :: Linkedin Profile
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  7. #7
    Join Date
    Apr 2005
    Location
    Japan, Tokyo
    Posts
    92
    My budget, as stated above is 119 per month. the specs I am looking for also for the above. I have to migrate about 9 clients over.

    The reason is unclear to me, and to whomever I speak to at the planet. They advised me to order again.. I think I learned my lesson and move on to a somewhat friendly and better supporting company.
      0 Not allowed!

  8. #8
    Join Date
    Aug 2003
    Location
    Montrιal
    Posts
    953
    Oki.

    Try HostVoice.

    Providers are not allowed to post offers in the forums.
    :: Martin Leclair
    :: Linkedin Profile
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  9. #9
    Join Date
    Apr 2005
    Location
    Atlanta, GA
    Posts
    107
    You should be able to meet or beat the specs at places like LayeredTech.com.
    TheBuzzard
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  10. #10
    i would still recommand giving planet/servermatrix another try, they have the best support compared to all other DCs i know off.
      0 Not allowed!

  11. #11
    Join Date
    Apr 2005
    Location
    Japan, Tokyo
    Posts
    92
    ev1servers was setup within 10 minutes.. woow! 160GB and 2000Gb band for less then half of the planet!

    Mike
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  12. #12
    Join Date
    Mar 2004
    Location
    Los Angeles, California
    Posts
    979
    The PLanet and support........ ehhh lately I wouldn't bet money on it.
    ••• Edrick Smith •••
    ••• C47 Hosting LLC | Media Centric High Demand Web Services •••
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  13. #13
    Join Date
    Jul 2002
    Location
    USA
    Posts
    1,126
    I just ordered a box from EV1, it was setup in 5 minutes.
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  14. #14
    Join Date
    Jul 2002
    Location
    USA
    Posts
    1,126
    And I just submitted a ticket to EV1, and it was replied to within 5 minutes as well.
      0 Not allowed!

  15. #15
    Join Date
    Apr 2005
    Location
    Japan, Tokyo
    Posts
    92
    yeah. ev1 called me to check, nice and friendly.. faxed my stuff and am already installing the server..

    the planet a 3 day headache without result and a large international *Japan* phone bill!
      0 Not allowed!

  16. #16
    Glad to hear you are happy with EV1.

    HeadSurfer aka Robert runs a top notch show there.
      0 Not allowed!

  17. #17
    Join Date
    May 2003
    Posts
    1,708
    I wouldn't say TP had anything for support in the last two months. You are probably better off as they told me they are low on HW and low on Techs.
    ~~~~~~~~~~~~~~~~~~~~~
    UrNode - Virtual Solutions
    http://www.UrNode.com
      0 Not allowed!

  18. #18
    The reason your order was cancelled could be a dozen reasons. None of which can be discussed on a public forum, as this would allow people to find ways around our approval process.

    I do apologize the order was cancelled but I am sure we had a reason to do this. We are not in business to cancel all orders.

    Good luck and thank you for the interest.
    Jeff Reinis
    (469) 607-3005 - jreinis@cogentco.com
    www.cogentco.com
    Datacenter Colocation - Tier-1 IP Transit - Bandwidth Solutions
      0 Not allowed!

  19. #19
    Join Date
    Feb 2004
    Location
    Fort Worth, TX
    Posts
    2,586
    Originally posted by Inihon Valve
    yeah. ev1 called me to check, nice and friendly.. faxed my stuff and am already installing the server..

    the planet a 3 day headache without result and a large international *Japan* phone bill!
    That is definitely a pain. I think a lot has changed since I signed up quite a while ago. When I ordered they called me fairly soon after my order was submitted. Sounds like this doesn't happen very often now.

    EV1 5 - 10 minute setups.. that is very nice
    www.JGRoboMarketing.com / "Automate. Grow. Repeat"
    █ Office: (800) 959-0182 / A KEAP Certified Developer (KCD)
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  20. #20
    Join Date
    Oct 2003
    Posts
    90
    theplanet's support does seem to have degraded a bit in the 2 years I have used them. For example, I created an abuse ticket 2 weeks ago, and it has still gone unanswered. I just hope their "focus series" division has a different dedicated support team since we're planning on ordering from them soon.
      0 Not allowed!

  21. #21
    Join Date
    Feb 2004
    Location
    Fort Worth, TX
    Posts
    2,586
    That is the really odd thing pstation, because I totally know how you feel. I can submit a ticket and sometimes get a responce in like 2 - 5 minutes. Other times I can post a ticket and not get answered in days...

    Its truly a hit or miss. I still have an abuse ticket that I opened up, and it turned out to be a mistake. Mind you TP could of had possisbly already read it, but I replied back it was a mistake.. please ignore and close. Its been open about 2 weeks now.. odd..
    www.JGRoboMarketing.com / "Automate. Grow. Repeat"
    █ Office: (800) 959-0182 / A KEAP Certified Developer (KCD)
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  22. #22
    Join Date
    Jul 2002
    Location
    USA
    Posts
    1,126
    Accounting ticket response times make Abuse ticket response times look really GOOD too.
      0 Not allowed!

  23. #23
    Join Date
    Feb 2005
    Posts
    1,141
    I've been considering The Planet for my next dedicated server purchase for quite some time now, but lately I have changed my opinion due to what seems to be bad support. I've seen a number of reviews which make me think that The Planet has poor and slow support, so now I'm looking at EV1 and several other companies.
    Daily Updated Web Hosting News Blog
    Including an RSS feed that you can syndicate!
    Daily Updated Web Hosting News Blog
    Unlimited vs. Unmetered bandwidth
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  24. #24
    I've had a few issues with ServerMatrix but generally they've been fast, except of course that I am outside the US and that tended to introduce a few delays....
      0 Not allowed!

  25. #25
    Originally posted by HenryJ
    i would still recommand giving planet/servermatrix another try, they have the best support compared to all other DCs i know off.
    That statement was true over a year ago, not anymore. Service is awful!!!
      0 Not allowed!

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