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  1. #1
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    Ezzi.net 10 months review

    Here are some of my thoughts about the servers/services that we have run through previous year at Ezzi.net. I hope this will be helpful for anyone looking for ideas.

    NETWORK: (10/10)
    Network is very stable and we did not experience any significant downtimes during all this period. Network is well protected against floods and their policies about attacks make the stability permanent. Bandwidth pushing is no problem, 100 mbit ports are very well within usage range. As the datacenter is located at New York i get pretty good pings from Europe, nearly 60-120 ms better than mid-US locations and high latency is something deeply rare.

    SALES/BILLING: (6/10) :
    They have some problems turning back to billing requests as fast as support requets. This problem is generally existent in most of the companies. Phil is good at customer service, although he may be busy responding if he is alone there

    SUPPORT (9/10):
    Servers are unmanaged but if you are looking for a local hand, they are staffed 7/24 at live chat and support ticket requests are handled very fast as well as reboot requests. Setup times are usually amazingly fast, i had some servers delivered within 5-6 hours.

    HARDWARE PERFORMANCE (10/10)
    During our working period, we did not run into any hardware issues, even on servers with very high loads, hardware seemed to be capable of it. I did not experience any drive failures which everybody dislikes.

    PRICE/SERVICE COMPATIBILITY (10/10)
    I am pretty sure the pricing for the quality of service is very approprite comparing uptime, bandwidth availability, support responses, maybe one of the bests in the industry.
    Last edited by Angelo; 05-25-2005 at 03:24 AM.

  2. #2
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    Great review - good to see you are happy with your provider.
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  3. #3
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    Is it is right that a reseller is reviewing his providers services? I don't see LT reviewing Savvis/TP boxes.

    I had an ezzi server for 2 months, I couldn't get over 10mbit and when I did they bitched at me (you might go over your monthly limit). Now some of these issues could have been with my reseller (arcstudios ) but overall I was not impressed with ezzi at all. I would take FDC over Ezzi anyday (and I do).

  4. #4
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    Nov 2003
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    Hi TF, i had some very bad experience with EZZI as well ..

    and their network was down serveral days.. but probably because they were unplugging servers themself, and when you ask about them their typical reply is : no sir, our network is fine

    NETWORK : 80% uptime (for me)
    SALES : -
    SUPPORT : 3

    you with FCD now? i moved to LT , and so far no problems at all..

  5. #5
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    I did not include any link to my site nor i did state this as a company. These are my personal thoughts, i , as well as my clients run my own sites and servers. I did not mention my previous in-house contact with Ezzi or comments/reviews on "reselling".

    If you did not read the rules about bandwidth allocation, than its very normal for your server to be plugged of, this is not counted on uptime so shall it not be %80. Ask a service credit if thats the real uptime?

    Is it right to compare other companies, in a review thread???
    Lets compare your provider and my provider in every detail than, funny and useless. Do i need to reply to you stating cogent, 100 mbit unmetered offers etc. i think "no".

  6. #6
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    We are reviewing ezzi, right?

    In some situations you get to know the people behind the company. and as for ezzi i didnt like it one bit.

    Ezzi treated me like a dirtbag, like i have no single right to even talk to them, but meanwhile they were also part of the reason i lost almost a $700. And not only me, if you do a search on this forum you will find many others.

    Ezzi worked with a fraudelent reseller. Even within the first 30 days they unplugged the server about 3 times because of the OVERALL payment status of a reseller.

    I asked them like 6 times about the downtime and the payment status of the server. But they plain out refused to tell anything / warn me. This basically ruined all options of a dispute.

    My personal thoughts? Ezzi rather made a little more money out of a situation that was clear to escalate. As for dealing with the problems caused by all this they choosed 'ezzi' way: doing nothing at all.

  7. #7
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    I am not an attorney, and dont know your situation. I did not tell something about your situation as well. Comparing is not ethical in a review thread , thats all i had said.

  8. #8
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    Wow, I don't know how I missed this when it was posted...

    A lot to respond to...

    Firstly, thanks Aras-Ferra for the great review, I'm very happy to hear that you are so satisfied with our service.

    The billing thing, I hope to get this up to a 10 soon We're in the process of moving from a commercial billing system to a custom one that will be much easier for both us and our customers.

    Sales, if you ever wait for more than 12 hours on a weekday for a response from [email protected] then email me directly.

    I also must regretfully note that Phil is no longer with us.

    TFArchive, people review the services of people they resell for all the time. I agree that they should state that in their review, but I am not aware of any rules on it.

    Vult-r,

    It sounds to me (and please correct me if I am wrong) that you were not our direct customer, but using our services through a reseller, in which case, you are in fact correct, that you had no right to speak to us, we only provide support for our direct clients, and several times that we have strayed from this policy it has blown up in our faces and we've learned our lesson. We do this for the safetey of your data, we have one point of contact, the account holder, they have the password to the account and this is how we identify them. By your standard, anyone could come to our live chat and ask any question about any server or customer, and in case it isn't obvious yet, that would be a disaster for all involved.

    If your reseller did not pay their bill, my only suggestion would be to find a more reliable reseller, or purchase your services directly from us.

    Someone not paying their bill, and us shutting them down is not network downtime

    EZZI does not, has not and never will knowingly work with a "Fraudulent Reseller" I have seen situations where someone rents a box for a month and charges someone else for a year up front, or similar scams like this. But you should understand that we didn't see a dime of the money that person stole from you besides the regular service charges for a monthly billed dedicated server. More importantly WE WOULDNT WANT THAT MONEY. And if you were shut down in less than one month, then chances are this was even more severe, a bad credit card or chargeback or something along those lines, because everyone pays for the first month up front and we don't shut it down unless its for abuse. And even then, if its spam or flooding etc... we shut down the server, not the account, the account only gets shut down for billing or cancellation.

    The way I'm reading this you are calling us thieves... And I'd be insulted if it weren't for the fact that you are obviously just not thinking about this. We've been in business 12+ years, do you think a company stays in business 12 years by ripping people off? We've had some lousy press on WHT, but one thing you cant call is us crooks, we don't steal.

    Thanks again Aras-Ferra, you are a model customer and a pleasure to have on our network. Too bad Vult-r didn't get his server through you or he'd probably have had a better time with us.

  9. #9
    Join Date
    Apr 2003
    Location
    North Carolina USA
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    We have been with Ezzi for close to 3 years now so I can speak from long term experience.

    Ezzi has by far been one of the best companies I/we have ever dealt with. They have never failed to contact me FIRST when there was a problem that I was not already aware of (including tonight!), never failed to grant me billing extensions if I requested it, never failed to provide support far beyond what they are required to and have always been honest and up-front in our dealings.

    You will hear horror stories from plenty of people... that's impossible to avoid for ANY company. It's been my experience that when the horror stories come out, it usually ends up being the client's fault in the end. Now, I can't say that is fact in all cases if for no other reason than I simply do not know the details of all of them. But, more often than not, when Ezzi is given a bad review, it ends up being something on the reviewer's end and not Ezzi and typically because the person expected something they were never guaranteed or entitled to, or violated a policy they claim they didn't know about but still blame Ezzi for it. Take that however you want.

    As far as I am concerned, and I say this after having being with them as long as we have, during the good times and the bad, having been to the data center myself and actually touched my servers and after having personally dealt with most of the techs as well as Ali the owner, we are very happy with Ezzi as our only server provider and have no intentions of leaving them for any other.

    I won't go into one of my long-winded tangents here. If you want to see more about my dealings with Ezzi, search the forums. I have given my reviews, experiences and opinions many times in the past and if anything my opinion of Ezzi and their services is only higher than ever. My ONLY complaint at this point is that they let Phil Smith get away from them... but I don't think that could be stopped unless they chained him to a rack. But, that's ok... Chris and Ali stepped up to make sure I was not left out in the cold!

    So, how do I rate them?

    On all aspects, 10/10.

    Regards

  10. #10
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    Jun 2003
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    Ottawa, Canada
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    I believe both myself and vult-r were through arcstudios, an ezzi reseller that ripped off quite a few people. I fortunetly was able to do a charge back on my visa and get my $680 US back. Others weren't as lucky

    I would agree that some of the issues I had where with the reseller but the major issue I had with the server was the network speeds, I got horrible speeds to any server I tried to transfer to/from. Downloads to various cable/dsl sites where well under the 100KB/s per connection. I complained several times to my reseller about the speeds but I don't think he ever submitted a ticket or even looked at it.

    So the bottom line is my experience wasn't great, I don't blame ezzi exclusively. I'm sure lots of others have positive experiences with them or they wouldn't still be around after 12 years.

    I will avoid 'bashing' ezzi in the future because I don't feel I have an accurate picture of how they function.

    Thanks very much

  11. #11
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    Jul 2004
    Location
    Kent, UK
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    I'm 100% happy with EZZI.net, however their billing dept seems to have gone in the past week :-S.

    I've contacted them this week a few times and i've got not one reply.
    Bring back Phil!!!!!!!!!!!!!!!! He gave me replies within an hour.
    Andrew Thomas

  12. #12
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    Jul 2004
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    New York, NY
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    I was with a frauduelnt ezzi reseller and ost my server and money ... ezzi's network was pretty bad back in the day too

    TFTarchive ... being around 12 years doesn't mean anything

    1) They were not a dedicated server host for 12 years - they did other stuff

    2) Tons of people get suckered into buying thing sand realize their mistakes ... hell managed.com is still up right? (People buy things from them because they're cheap)

    3) People have had categorically bad experiences with ezzi ... it's a fact
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  13. #13
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    You can't blame EZZI for fraudulent resellers.
    Andrew Thomas

  14. #14
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    No, but we can blame them for the crappy network we experienced when we had servers.

  15. #15
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    What's wrong with the network.
    Uptime is great, speeds are great....
    Andrew Thomas

  16. #16
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    Originally posted by TFArchive
    No, but we can blame them for the crappy network we experienced when we had servers.
    The way you guys explained it, you are callign us shutting down the unpaid service network downtime which is not accurate.

    The BroadbandMan states truthfully that people have had problems with us...

    But 80% uptime? Be serious! We wouldn't be in business if we ran a network like that.

    The absolute worst thing I ever saw on our network was when a peer went down on us and customers in certain areas (not all) were unable to reach us for about 3 hours. There have been instances where a DDOS interupted service to a handful of users who share the same switch for like 5 mins.

    If your reseller ripped you off, they also ripped us off, thats not our network, that is shutdown for non-payment there is a big, huge even, difference.

    And I disagree that being in business 12+ years means nothing. If we were in the habit of robbing people we surely would have been ruined long ago. No the dedicated server business isn't 12 years old, I think its more like 6. Still says a lot if you ask me...

  17. #17
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    And who said you couldn't get fast speeds, and you can't get over 10Mbps on the network.

    https://www.ezzi.net/home/_files/_mr.../e-1-5-day.png

    Bursts up to 20Mbps there....
    I hope i don't get into trouble for alerting ezzi to a server using 20Mbps . It was only a burst. hehe.
    Its only using 400Gb/month on average Take-It-Easy
    Andrew Thomas

  18. #18
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    Originally posted by thomas7
    And who said you couldn't get fast speeds, and you can't get over 10Mbps on the network.

    https://www.ezzi.net/home/_files/_mr.../e-1-5-day.png

    Bursts up to 20Mbps there....
    I hope i don't get into trouble for alerting ezzi to a server using 20Mbps . It was only a burst. hehe.
    Its only using 400Gb/month on average Take-It-Easy
    20mbps!!!!!! AAHHH!!!! I JUST HAD MY TECH PULL YOUR PLUG YOU BANDWIDTH HOG!

    Just kidding of course You've been with us long enough to know we don't pull for bursting

  19. #19
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    Originally posted by Take-IT-EZZI
    20mbps!!!!!! AAHHH!!!! I JUST HAD MY TECH PULL YOUR PLUG YOU BANDWIDTH HOG!

    Just kidding of course You've been with us long enough to know we don't pull for bursting

    That server shouldn't have pulled that much.
    I keep having to put a 10Mbps cap on it with mii-tools, but everytime the client restarts the server it goes back to 100Mbps.
    Do you know how I can set it to negotiate as Base10TD all the time?
    Andrew Thomas

  20. #20
    Originally posted by Take-IT-EZZI

    The absolute worst thing I ever saw on our network was when a peer went down on us and customers in certain areas (not all) were unable to reach us for about 3 hours. There have been instances where a DDOS interupted service to a handful of users who share the same switch for like 5 mins.
    I think the absolute worst thing I saw on your network was when it was down for 10 hours when your "redundant" generators failed during the East Coast black out.

    http://www.webhostingtalk.com/showth...e&pagenumber=1

    I hope you guys have had that generator problem fixed as of now.

    Although I must say lately there have been no complaint about Ezzi's network, so good job

  21. #21
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  22. #22
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    Originally posted by Take-IT-EZZI
    Put the following at the end of /etc/rc.local

    mii-tool eth0 --force=10BaseT-FD
    Cool, hadn't thought of that
    Andrew Thomas

  23. #23
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    I hate to go on about this, but can you get my invoice sorted for this month :-S
    It hasn't been prorated- and billing aren't responding to me about it.
    I want to get this invoice out of the way. This month, 050527-0083.
    Andrew Thomas

  24. #24
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    When I had my server I got very bad speeds to and from my TP/ev1 boxes and to several residential lines from cox, rogers, bell, rr, cogeco, comcast.

    Some very big names there for all of them to get crappy speeds no matter the time of day.

    Even running tests with bittorrent (ie multiple connections) didn't yield much better than 10mbit even for short bursts.

    It could of been an issue with my server's network card but my reseller was so bad they never looked at the server or opened a ticket

    I'll never know for sure because that server is gone and I'll likely never try Ezzi again.

  25. #25
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    Originally posted by TFArchive
    When I had my server I got very bad speeds to and from my TP/ev1 boxes and to several residential lines from cox, rogers, bell, rr, cogeco, comcast.

    Some very big names there for all of them to get crappy speeds no matter the time of day.

    Even running tests with bittorrent (ie multiple connections) didn't yield much better than 10mbit even for short bursts.

    It could of been an issue with my server's network card but my reseller was so bad they never looked at the server or opened a ticket

    I'll never know for sure because that server is gone and I'll likely never try Ezzi again.
    Probabally a duff card then.....
    Like i've said- and shown you the mrtg for, I got servers at 20Mbps.
    My server transfers backups to a remote server in EV1, and it gets 2Mbyte/s (byte not bit) transfer to it. That's 16Mbps.
    Andrew Thomas

  26. #26
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    Originally posted by thomas7
    I hate to go on about this, but can you get my invoice sorted for this month :-S
    It hasn't been prorated- and billing aren't responding to me about it.
    I want to get this invoice out of the way. This month, 050527-0083.
    I should make billing rep us here, then maybe they would respond a little quicker...

    I just spoke to billing and they said they are responding to you now.

    If you have any more trouble contact me directly.

  27. #27
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    Originally posted by TFArchive
    When I had my server I got very bad speeds to and from my TP/ev1 boxes and to several residential lines from cox, rogers, bell, rr, cogeco, comcast.

    Some very big names there for all of them to get crappy speeds no matter the time of day.

    Even running tests with bittorrent (ie multiple connections) didn't yield much better than 10mbit even for short bursts.

    It could of been an issue with my server's network card but my reseller was so bad they never looked at the server or opened a ticket

    I'll never know for sure because that server is gone and I'll likely never try Ezzi again.
    Bit torrent is a P2P app, against our TOS, you may have been throttled, or maybe even shut down, which might explain the downtime you experienced.

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