You always pay for what you get with bandwidth, I dont understand why people want to skimp on the most important part of access to end users. I give our network maps and upstream providers out so that they can see what they are getting. When I ask them to compare to other providers the others ones can't even provide those details.
Is this something that other providers give their customers? I have done this at the 6 different hosting providers I have worked at.
We are a smaller company, this I feel is an advantage in the higher level of personal support we provide. If you contact us a lot you will likely get to know our staff and our staff will get to know you.
I personally think this is a very strong advantage. There is nothing like calling into your service provider and having them actually know who you are. Being just a number in a client database isn't all that great. That personal touch on service is what IMO puts Karl and SteadFastNetworks over servercentral.
What we do is assign project managers to each of our customers. They have one single contact for all higher level issues and then a 24x7 NOC for normal support. We make sure our project managers only have a certain amount of accounts in order to be able to handle the large customers and the small customers equally. This seems to work well and gives that "personal" touch that a small business can offer even though we are only about 100 employees so that would classify us as medium I guess.
In the last few months, my company also made a choice between Server Central and Steadfast Networks. They were both very helpful and flexible when it came to price and flexibility. Both networks are great, and as many have said, it really comes down to the size of the company. Server Central is definitely larger, but we have had no problem with that – we have our own sales representative and the company still has that personal touch. Steadfast, on the other hand, is growing quickly and seems to be going in a great direction. Since the time we were comparing, they have started to offer several new services. If I were making this decision today, I would still go with Server Central, but Steadfast will definitely be a great company to keep an eye on in the next year or two.