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  1. #1

    Angry Fraudulent Order thru PayPal

    Just had a user signup to the highest reseller plan. When I logged in to verify the account, it turns out that all information was entered falsely "jdhaksa" in that sort of manner. No phone number provided, nothing not even a correct e-mail address.

    I logged into PayPal to check for the payment, apparently they have paid. The weird thing is that we never had a single fraudulent order through PayPal in the past. Has PayPal become this unsafe?

    I contacted the e-mail which was listed in PayPal, which is full and I'm unable to reach it.

    I have no way of contacting this user to confirm the order. So I'm hoping it is okay for me to cancel the order and refund the money.

  2. #2
    Join Date
    Oct 2001
    Location
    The Ozarks
    Posts
    888
    Don't even hesitate in cancelling an order with false signup information. And if it's a subscription, make sure you cancel that as well. In the comments section, list why it was cancelled (bogus info) and let them know their paypal account is compromised.
    If you use a billing script that integrates with WHM, don't have instant activation on, or while you're pondering if it's a legit order, they'll be busy sending out viagra and penis pump emails.
    By cancelling the order ahead of paypals fraud department, you'll be ahead of the game.
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  3. #3
    Would it be a good idea to terminate the account or move it to cancelled just incase the same IP arises in the future?

  4. #4
    Just checked the IP, looks like the order came from a Middle East country 'Jordan'. User was not using proxy.

  5. #5
    Join Date
    Mar 2003
    Location
    Spokane, WA
    Posts
    262
    Until the beginning of this month I’ve never received fraudulent orders via PayPal. And then 10 days after the first one I received my second one via PayPal. Like you both were for my highest reseller account. The contact info was bogus, the contact email was for a free account that didn’t match the one associated with the PayPal account.

    Here’s where it gets odd. Both of the PayPal accounts were accounts belonging to businesses in the South (USA) and both PayPal accounts were associated with businesses pertaining to pet care (one was a pet rescue, one was a pet-door company).

    I contacted PayPal the first time via their web site. I found it a complete pain, everything you contact them about apparently must fit in a tidy pre-conditioned topic. There is no “somebody apparently hijacked someone’s PayPal account and is trying to do business with me” option. The 2nd time after never receiving a reply back from PayPal I called them. After going through the 1st tier customer rep I was upgraded to a who knows what rep. I “think” they finally understood what was going on by the end of the phone call. But overall they seemed clueless as to why I’d call and try to help them out by informing them of bogus transactions being performed on someone else’s PayPal account.

    I did just cancel everything and return the money right off the bat. Whoever is in the Netherlands (both IP’s traced to the Amsterdam, NL area) apparently didn’t get the hint when I cancelled the first account within an hour of the signup, and so far seems to have gotten the idea when I cancelled the 2nd signup after just 10 minutes of ordering.

  6. #6
    Join Date
    Oct 2001
    Location
    The Ozarks
    Posts
    888
    Amman, Jordan.... 4 attempted signups in 3 days, all using the same hotmail address. 4 different paypal accounts.....another person lacking common sense. Signups aren't automated, didn't he catch that after the first one was cancelled? Same ISP used each time, we just firewalled it after the last attempt.
    If the IPs are a match, (we can PM on it) I have some more information if you'd like
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  7. #7
    Yes, I would like more information. This user constantly signs up every night with the highest reseller plan and a different paypal account.

  8. #8

    Re: Fraudulent Order thru PayPal

    Originally posted by WN-Ali
    The weird thing is that we never had a single fraudulent order through PayPal in the past. Has PayPal become this unsafe?
    What part of only needing to know/guess a person's password to pay was safer than having to have their credit card #, billing address, and CVV2 code? I'd say the PayPal account is easier to steal and use.
    Dan Grossman - dan @ awio.com
    My Blog | Affiliate Program for Web Hosts

  9. #9
    Join Date
    Oct 2001
    Location
    The Ozarks
    Posts
    888
    Dan you are so right. Especially when people don't grasp the concept of a hard to guess password, and use their username, or sitename, or something else easily guessed. One of the orders we had received happened to be someone in my hometown that I knew. After I cancelled it, I called him and told him to check his account, and call paypal. I explained he may have had a weak password, and he told me he had been hit before, and had changed it, but he recently changed it back to the old one because it was too hard to remember the new one.
    What does it take to get people to realize this? Obviously having your account hijacked isn't enough...
    We stopped it easily, we don't take paypal anymore. If they have paypal, they have a debit card from them, or can use a one time internet cc number and use our other options.
    When, or if, paypal can prevent this, we will use them again, but for now it's a headache we don't need.
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