Web Hosting Talk : Web Hosting Main Forums : Reseller Hosting : Varhosting.net timeout problems

[productive]

Im having problems with varhosting.net. Everytime I go and login to cpanel and do some task it times out. Sometimes I try to see if I have emails and also it times out. The thing is that I do not want to transfer all my clients if this problem keeps comming up. I submited support tickets to them 3 times and they said that the prblem is fixed. But when I checked it wasnt. This is the server load that they showed me that it has:


15:44:51 up 1 day, 8:43, 2 users, load average: 2.71, 2.83, 2.09
259 processes: 257 sleeping, 1 running, 1 zombie, 0 stopped
CPU states: cpu user nice system irq softirq iowait idle
total 5.8% 0.0% 2.0% 0.0% 0.0% 3.1% 88.8%
cpu00 4.5% 0.0% 2.3% 0.1% 0.0% 3.5% 89.2%
cpu01 2.3% 0.0% 1.3% 0.0% 0.0% 3.9% 92.2%
cpu02 7.3% 0.0% 1.1% 0.0% 0.0% 2.7% 88.6%
cpu03 9.1% 0.0% 3.1% 0.0% 0.0% 2.3% 85.2%


Has anyone have or had a problem with varhosting.net like im having?

Thank You

[clanosiris]

Timeout meaning you get an 404 error or "connection time out" If your getting connection time out it can be packet lost, along with rate limiting at the firewall. Please contact varhosting support or their forum section as they will be of better help.

[productive]

So that can effect my customers badly correct?

Thank You

[clanosiris]

No this can be on your end or server end I suggest contacting varhosting for further clarifications we do not own / operate varhosting thus we are limited with varhosting operations. They have a forum community which you can utilize to acquire your answers. Other than that I really dont know whats happening as load looks fine.

[productive]

Thank You for your help

[cartika-andrew]

Other than that I really dont know whats happening as load looks fine.

load average: 2.71, 2.83, 2.09

Are we looking at the same thing?

Those loads are high - if this is a peak, that is one thing - however, if this is an average over time - you're going to have nothing but issues...

[productive]

Originally posted by CartikaHosting
Are we looking at the same thing?

Those loads are high - if this is a peak, that is one thing - however, if this is an average over time - you're going to have nothing but issues...

I just got this Reseller server two days ago, and thats what they told me about the load. And I only have 1 site from the 40gb that the gave me

Thanks

[clanosiris]

Those loads are average for a dual system. You simply divide the load by 2 and that will give you the load. That load should not cause performance issues as a load from 2-5 is fairly normal during this peak time at 15:00 server time.

[productive]

Can you expalain me how does a server load get affected?

Thank you

[clanosiris]

The higher the load the more work the cpu is processing. However those figures should be ok given the time of day.

[cartika-andrew]

Originally posted by clanosiris
Those loads are average for a dual system. You simply divide the load by 2 and that will give you the load. That load should not cause performance issues as a load from 2-5 is fairly normal during this peak time at 15:00 server time.

a load of 1.0 means 100% utilization - dual processor or not, you do not want to be running load averages over 1.0 and certainly not over 2 (which would be 100% utilization for dual processor)

Productive,

I think you will find 2 trains fo thoughts here - "bargain" types of providers often feel that load averages over 100% are acceptable - ALOT of established providers would cringe at those numbers. It simply isnt advisable to be running an environment on a sustained load average of more then 100%

[productive]

Thank you for your help.

CartikaHosting,
clanosiris

[clanosiris]

Hi CartikaHosting,

Here are some info you should read as a load of 1.00 does not mean 100% cpu usage so your saying that load of 2.00 is at 200% cpu usage. How is it possible to run at 200% utilization let more at 1.3 = 130% You make me laugh.... Here are some reference you can take a look at.

http://wiki.linuxquestions.org/wiki/Load_Average


http://www.hostpronto.com/article/36


Or you can simply google it and find that the load avg has nothing to do with cpu utilization

[productive]

By the way who would you recommend for a dedicated Server?

Thank you

[joshuayip]

Originally posted by productive
By the way who would you recommend for a dedicated Server?

Thank you

Hi there,
For dedicated server, you will get more feedback in the dedicated server forum in WHT. This section is generally reseller's topic.

Joshua