It sounds like you are a bit busy to be running a full fledged hosting company. If this is the case but you still want to make money from hosting when possible I'd suggest looking into an affiliate account with a company. There are a few around that pay pretty good money for referrals. Hostrocket and site5 come to mind off the top of my head. Worth a look anyway.
When choosiong a new host, do a whois on their domain name and avoid any that have been registered less than a year. In the absence of any other data, the longer they have been in business, the better.
I'm looking to delve into this realm also. I wonder what you consider superior customer service though? I think you need a bit of technical knowledge to jump into this business, and I think some people just expect too much from customer service when it comes to anything related to computers. Not saying you are one, but that thought jumped to mind when I read this...
Originally posted by FeatureHosting IMHO, you should take the time to build a unique website. It gives your company a brandable image, which is a huge factor you will learn in any advertising class.
If you don't have time to make a website, do you have time to run a hosting business?
All good points.
I've always urked at some of the tools provided to resellers, like instant sites etc. If you want to resell hosting, then at least put in some effort, and build your own site, handle your own clients etc etc. Making it too easy for folks to resell, just floods the market even more, with here today - gone tomorrow 'hosts'.
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