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05-24-2005, 11:15 AM #1Aspiring Evangelist
- Join Date
- Aug 2003
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- Singapore
- Posts
- 422
need recommendations for integrated support system!
Hi!
I need recommendations for an integrated support system for my site, one that includes 'announcement', download, ticket, knowledge base etc..
I tried searching for a Free one but none has these integrated features, therefore now looking for a low cost one.
Is there any recommendation? As I need it urgently! I am looking at cerebus and kayako.. don't know which is better and value for money though..
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05-24-2005, 11:36 AM #2Web Hosting Guru
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- May 2003
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- Massachusetts, USA
- Posts
- 298
We use Kayako and like it a lot. It has the added benefit of integrating with our Modernbill software.
You might want to try leasing it for a couple of months before you take the plunge and buy it.Mark Oberg
Techweenies.com
(No longer affiliated with Uneedawebsite.com)
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05-24-2005, 11:50 AM #3Aspiring Evangelist
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- Aug 2003
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- Singapore
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- 422
may I know how does it integrate with modernbill? because i am using whmautopilot. Thank you!
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05-24-2005, 11:56 AM #4Retired Moderator
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- Oct 2003
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- Scotland, UK
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- 2,916
Cerberus also integrates with Modernbill. In my opinion, Cerberus is a much better choice than Kayako. Cerberus starts at $0, and you can't get much better value than that Owned licenses for both start at $350, but if you are looking at 'leasing' then take a look at Cerberus - you can split the cost of their helpdesk over 12 months and after that you own it, whereas if you lease with Kayako you keep paying month after month, year after year.
Alasdair
Long time ex-host, ex-billing software owner/developer/support staff. Recent lurker.
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05-24-2005, 12:00 PM #5Aspiring Evangelist
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- Aug 2003
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- Singapore
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- 422
how does the integration works?
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05-24-2005, 12:03 PM #6Retired Moderator
- Join Date
- Oct 2003
- Location
- Scotland, UK
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- 2,916
Originally posted by jacksony
how does the integration works?
If you do a search of the Cerberus forums, I'm sure it'll turn up what you're looking for (http://forum.cerberusweb.com/ )Alasdair
Long time ex-host, ex-billing software owner/developer/support staff. Recent lurker.
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05-24-2005, 02:55 PM #7Web Hosting Master
- Join Date
- Apr 2002
- Location
- Philadelphia
- Posts
- 2,278
Kayako is one awesome program and just looking at the demo/screens of v3 should make you want to purchase v2 right now!
We have been using it for the past 1-2 years and have nothing but good words to say about it