I am having major problems with my reseller hosting account that I have with varhosting.net, their service has been good so far but they canít resolve this one major problem
(my main reseller domain is web2.co.uk and I am based in the uk)
Half the time when I (& my customers) use the domain names to access the sites - we canít view them at all. Whereas when I access them using the IP address they always work fine. So itís seems the webserver is working fine and is most likely a DNS problem.
When the problem occurs, Iíve tried viewing the websites using other ISPs (including all of the largest ones in the UK) on several different PCs, all other websites can be viewed fine, including varhosting.net but the sites hosted on my reseller account canít be viewed. Why is this happening? Iíve tried tracert and pinging the domains but they donít respond
I desperately need to resolve this issue as some of my customers have threatened to cancel their accounts.
I have asked varhosting to look into this but they say they can find no problem at their end, is there anything anyone can suggest?
If I moved to another host would this solve the problem? If so I am more than prepared to move, are there any good reliable hosts with similar pricing to varhosting?
When I did a spotcheck with my main domain, web2.co.uk there were no problems.
But when I used some of my clients .com domains on the spotchecks I get the following errors. (choicestakeaway.com domain used for example below)
05/24/2005 07:59:04 Orlando USA OK 3.6 0.27 108.94
05/24/2005 07:59:03 Frankfurt GERMANY Error N/A 0.12 N/A
05/24/2005 07:59:04 Las Vegas USA OK 3.6 0.35 84.52
05/24/2005 07:59:03 Oklahoma City USA OK 3.6 0.19 155.55
05/24/2005 07:59:03 Chicago USA Error N/A 0.02 N/A
05/24/2005 07:59:03 Atlanta USA OK 3.6 0.22 131.44
05/24/2005 07:59:04 London UK Error N/A 0.03 N/A
05/24/2005 07:59:03 Hong Kong CHINA Error N/A 0.10 N/A
ERR Unable to resolve name
LAST_EXEC_TIME = 0.0261409282684
LAST_MSG = Unable to resolve name
LAST_TIMESTAMP = 1116935943.86
LAST_PROTO_CODE = -2
LAST_COMMAND = DNS
LAST_PROTO_MSG = Name or service not known
TOTAL_RUNTIME = 0.0264630317688
LAST_CODE = 3
The .com domains have been the ones that are unreachable the most in past.
What is causing the domains to be unresolvable from certain locations, this tallies with what has been happening in the past - I can't see the site from the UK but varhosting based in the US can see the site fine.
I had same problems with the .ro nameservers.
Im with var too. I believe its not from them. I registered domain .com and registered ns1 and ns2 of the com domain as nameservers and all its ok.
So what im suggesting you do to, and i assure you it will work 100% is to register yourself a .com domain. Then define ns1.yourdomain.com and ns2.yourdomain.com as nameservers pointing to IPS that varhosting provided to you (the 2 ips). Then all your .com/.net clients will work properly. Trust me I've done that and all its OK. If you need assistance on that contact me on yahoo messenger. My nick is aaurel1an.
I believe its an international problem that these .com/.net/.org domains do not recognize other nameservers then ones with international extension such as com.
.ro doesnt work for sure. and i see that co.uk doesnt work either.